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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
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Converged Video Network Security by Alcatel-Lucent

August 2008 - (Free Research)
Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Voorhees College by NEC Corporation

August 2009 - (Free Research)
Voorhees College was paying a high price and receiving minimal value before it replaced its traditional telephone system and Centrex system with UNIVERGE Sphericall IP solution from NEC Sphere Communications, Inc. Download this case study to see how Voorhees College partnered with NEC. 
(CASE STUDY) READ ABSTRACT |

The Definitive Guide to Upgrading Your Nortel™ Communications System by Avaya

September 2011 - (Free Research)
Read this guide and garner the information you need for a closer look at the opportunity cost you are paying by NOT upgrading. Also, discover how you can protect up to 60 percent of your original system investment — a value-added benefit that can actually cover the entire cost of an upgrade. 
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Prepare Your Enterprise for the Mobile Revolution: Boost the Bottom Line with Mobile UC by Avaya

September 2011 - (Free Research)
This white paper will highlight the changes in the mobile workplace; outline the benefits of unified communications and Fixed-Mobile Convergence for mobile workers; identify the key market trends and business challenges IT managers must pay attention to and offer best practices for choosing a solution that will deliver clear ROI. 
(WHITE PAPER) READ ABSTRACT |

The Convergence of Enterprise Telecom Services: BlackBerry Mobile Voice System on the Aruba Networks Wireless LAN Infrastructure by Aruba Networks

December 2010 - (Free Research)
Learn about the benefits that fixed-mobile convergence (FMC) and unified communications (UC) offer for both remote and mobile employees and for the corporate IT group, and solutions available to help implement these technologies. 
(WHITE PAPER) READ ABSTRACT |

Introducing Avaya Collaborative Cloud by Avaya

April 2012 - (Free Research)
This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works. 
(WEBCAST) READ ABSTRACT |

AmeriMerchant Video by Avaya

September 2011 - (Free Research)
This brief video details how one large company easily directs a large volume of phone calls on a daily basis using Avaya's unified communications system. 
(VIDEOCAST) READ ABSTRACT |

Top Ten Considerations for Deploying Lync on Smartphones and Tablets by Aruba Networks

July 2013 - (Free Research)
Microsoft Lync is transforming the communications landscape by enabling more collaborative and engaging interactions. This resource counts down the top 10 considerations for deploying Lync on smartphones and tablets. 
(WHITE PAPER) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Case Study: Curve by NEC Corporation

August 2009 - (Free Research)
Curve, a theater which opened in November 2008 in the UK, needed a highly flexible communications solution that could support both its current communications and customer interaction requirements. Download this case study to see how Curve partnered with NEC to deploy Unified Communications. 
(CASE STUDY) READ ABSTRACT |

Mobility Enables True Unified Communications by NEC Corporation

August 2009 - (Free Research)
Read this white paper to learn how deploying unified communications (UC) in conjunction with a mobility solution can increase employee productivity and improve customer service by enabling workers and groups to more easily collaborate from disparate locations. 
(WHITE PAPER) READ ABSTRACT |

Case Study: TORO National Support Network by NEC Corporation

August 2009 - (Free Research)
Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility. 
(CASE STUDY) READ ABSTRACT |

Mobility Enables True Unified Communications by NEC Corporation

August 2009 - (Free Research)
Deploying unified communications (UC) in conjunction with a mobility solution can increase employee productivity and improve customer service by enabling workers and groups to more easily collaborate from disparate locations. Read this white paper to learn how UC can lead to improved productivity. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Eldorado Hotel Casino & Silver Legacy Resort Casino by NEC Corporation

August 2009 - (Free Research)
Read this case study to learn how Eldorado Hotel Casino & Silver Legacy Resort Casino enhanced guest experience, discovered new revenue streams, streamlined employee workflow, and lowered total cost of ownership by implementing UNIVERGE communications framework and servers. 
(CASE STUDY) READ ABSTRACT |

Virtual PC Center (VPCC):The Benefits of Virtual PC with Telephony by NEC Corporation

August 2009 - (Free Research)
This paper focuses on how to integrate VoIP solutions with thin client computing. It covers why telephony is not only supported on a virtual PC but also why virtual PCs can perform better than a traditional PC desktop solution for telephony support. 
(WHITE PAPER) READ ABSTRACT |

eGuide: Top Defense Strategies and Security Considerations for Unified Communications (UC) by IPC Systems, Inc.

August 2009 - (Free Research)
Organizations turn to unified communications as a cost-effective alternative to traditional communication systems. But security professionals often struggle with the problem of securing VoIP and unified communications. Read this expert E-Guide and discover unified communications infrastructure threats and basic techniques for addressing them. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

Mobile Devices: Changing the Way You'll Service Your Customers by Interactive Intelligence, Inc.

August 2012 - (Free Research)
Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Hosted VoIP Reduces Costs and Improves Efficiencies for Small Business by 8x8, Inc.

August 2009 - (Free Research)
Read this brief yet informative paper to learn how hosted VoIP can benefit your small business. 
(WHITE PAPER) READ ABSTRACT |

Avaya Asia Pacific Customer Experience Index 2013 by Avaya

November 2013 - (Free Research)
This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire. 
(WHITE PAPER) READ ABSTRACT |

What’s New in IP Office 9.0 by Avaya

November 2013 - (Free Research)
This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations. 
(WHITE PAPER) READ ABSTRACT |

Full-size Collaboration for Midsize Companies - Avaya Solution Guide by Avaya

November 2013 - (Free Research)
This exclusive resource examines how your midsized organization can achieve the same level of collaboration and communication as large business and how you can use this to increase productivity and efficiency while decreasing costs. 
(WHITE PAPER) READ ABSTRACT |

Full-size Collaboration for Midsize Companies by Avaya

November 2013 - (Free Research)
This informative resource examines how midsized organizations can utilize the bring your own device (BYOD) trend to dramatically improve enterprise collaboration to boost efficiency, productivity and worker satisfaction, all while cutting costs. 
(WHITE PAPER) READ ABSTRACT |

Avaya's Healthcare Vision: The Smart Hospital by Avaya

November 2013 - (Free Research)
This exclusive resource examines a set of integrated healthcare communications solutions designed to seamlessly connect people, systems and processes. Read on to learn how you can improve patient care and overall efficiency all while cutting costs. 
(WHITE PAPER) READ ABSTRACT |

Avaya Healthcare Solutions by Avaya

November 2013 - (Free Research)
This exclusive paper discusses how your organization can improve the patient experience while helping healthcare providers reduce costs and improve profitability by utilizing solutions that can enhance all aspects of the patient care lifecycle. 
(WHITE PAPER) READ ABSTRACT |

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