Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Using Social Media to Win Over Customers by SearchCRM March 12, 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience by Oracle Corporation UK Ltd December 17, 2012 - (Free Research) Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience.  (WHITE PAPER)

Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd December 17, 2012 - (Free Research) Research shows that 86% of customers will pay up to 25% more for a great customer experience, but only 1% report that their expectations are being met. Read this paper to learn about next-generation customer experience management technologies and strategies from Oracle that enable you to effectively connect, engage, and service your customers.  (DATA SHEET)

Creating Business Value Through Customer Experience by Oracle Corporation UK Ltd December 13, 2012 - (Free Research) In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.  (WEBCAST)

Why Customer ‘Satisfaction’ is No Longer Good Enough by Oracle Corporation UK Ltd November 27, 2012 - (Free Research) This white paper presents the findings of a survey by Oracle to see how European shoppers currently feel about their experiences with businesses. It reveals consumer preferences in terms of communicating with brands, issue resolution, the impact of poor customer service and what makes the ideal customer experience (CX).  (WHITE PAPER)

Gartner predictions around Social CRM by Infor CRM February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.  (EGUIDE) READ ABSTRACT |

Liebert GXT2™ by Liebert Corporation Liebert GXT2 6 & 10 kVA UPS systems provide true on-line protection in the smallest cabinets in their capacity range.  (HARDWARE PRODUCT)

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

Pay-As-You-Grow: investment protection and elasticity for your network by Citrix September 2011 - (Free Research) Enterprise IT teams are being challenged to increase overall IT flexibility and business agility by incorporating emerging cloud technologies into their next generation datacenter architectures. Citrix created NetScaler Pay-As-You-Grow a simple licensing model that provides on-demand elasticity, avoids costly hardware purchases and upgrades.  (WHITE PAPER) READ ABSTRACT |

IT pay & compensation survey 2012/2013 by ComputerWeekly.com April 2013 - (Free Research) This report assess the  bonuses and pay rises IT professionals received in 2012 and their compensation expectations for 2013  (ESSENTIAL GUIDE) READ ABSTRACT |

Cut Costs with Automated, Paper-Free Accounts Payable by Esker Inc. December 2012 - (Free Research) View this white paper to learn more about how much your business is spending on the accounts payable document processes. It explores how SAP ERP solutions can improve your accounts payable and lower the cost to your business.  (WHITE PAPER) READ ABSTRACT |

The business benefits of switching to mobile TV by ComputerWeekly.com November 2010 - (Free Research) Over the past two years, the mobile TV landscape has changed dramatically.  (WHITE PAPER) READ ABSTRACT |

CW+ XpertHR: Computer staff salary survey by ComputerWeekly.com July 2010 - (Free Research) Although pay levels are unlikely ever again torise as fast as they did at the end of the 1990s when fears about the “millennium bug” stoked thefires of an already over-heated job market – or to fall as fast as they did when the bug failed to bite– employers are acutely aware of the need to keep a close eye on short- and long-term pay trends.  (WHITE PAPER) READ ABSTRACT |

Elliott Reduces Cost and Increases Efficiency with its Kronos Solution by Kronos Incorporated June 2009 - (Free Research) Elliott Company decided to implement the Kronos Workforce Central suite in 2004 to help improve its ability to track and manage attendance, overtime, and vacation while remaining compliant with complex labor laws and union pay policies. Read this case study to find out how it worked out for them.  (CASE STUDY) READ ABSTRACT |

Transforming the Procure-to-Pay Process by Hewlett-Packard Company July 2012 - (Free Research) In this resource, learn how supplier invoice automation can help you streamline the procure-to-pay (P2P) process and realize critical financial gains – including up to an 80% savings when compared to traditional paper-based invoice strategies.  (WHITE PAPER) READ ABSTRACT |

The Missing Link: Driving Business Results through Pay-For-Performance by SuccessFactors February 2008 - (Free Research) Learn how you can achieve great business results by linking compensation to employee performance. FREE eGuide - download today!  (ANALYST REPORT) READ ABSTRACT |

The Missing Link: Driving Business Results Through Pay-for-Performance (for Enterprise) by SuccessFactors April 2012 - (Free Research) This resource examines pay-for-performance strategies and how they drive business results.  (WHITE PAPER) READ ABSTRACT |

The Missing Link: Driving Business Results Through Pay-for-Performance (for Enterprise) by SuccessFactors April 2012 - (Free Research) This resource examines pay-for-performance strategies and how they drive business results.  (WHITE PAPER) READ ABSTRACT |

15 Top Paying Certifications for 2013 by Global Knowledge February 2013 - (Free Research) This resource takes an in-depth look at the 15 most important certifications for IT professionals today. Read now to learn what you'll need to do in order to maximize your earning potential through these top-paying certifications. Find out which one came out on top.  (WHITE PAPER) READ ABSTRACT |

What Is Cloud Computing? by Salesforce.com March 2009 - (Free Research) Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it.  (VIDEOCAST) READ ABSTRACT |

Pay-As-You-Grow: investment protection and elasticity for your network by Citrix January 2012 - (Free Research) How do you keep up with increases in user demand without adding costly new hardware? Utilize Citrix NetScaler Pay-As-You-Grow to deliver 5x capacity on-demand without adding any additional hardware. Get investment protection and elasticity for your network.  (WHITE PAPER) READ ABSTRACT |

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata April 2011 - (Free Research) This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment.  (CASE STUDY) READ ABSTRACT |

Marc Staimer: How the Cloud Storage Pricing Model can Dramatically Lower TCO by TwinStrata, Inc. March 2013 - (Free Research) In this expert presentation transcript, Dragon Slayer Consulting president and founder Marc Staimer delves into the cloud pricing model that is changing the traditional method of buying storage from an up-front model to a pay-as-you-go model. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

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