Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions by Hewlett-Packard Limited February 11, 2013 - (Free Research) In today's market, the most profitable businesses are those that have the agility and scalability required to respond to customer's changing needs. Their secret to success? The right CRM tools. Read on to learn about one pay-as-you-go CRM tool designed to provide you with all the key CRM features in a cost-effective package.  (PRODUCT OVERVIEW) READ ABSTRACT |

CW+ XpertHR: Computer staff salary survey by ComputerWeekly.com July 13, 2010 - (Free Research) Although pay levels are unlikely ever again torise as fast as they did at the end of the 1990s when fears about the “millennium bug” stoked thefires of an already over-heated job market – or to fall as fast as they did when the bug failed to bite– employers are acutely aware of the need to keep a close eye on short- and long-term pay trends.  (WHITE PAPER) READ ABSTRACT |

Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions by Hewlett-Packard Company April 10, 2013 - (Free Research) In today's market, the most profitable businesses are those that have the agility and scalability required to respond to customer's changing needs. Their secret to success? The right CRM tools. Read on to learn about one pay-as-you-go CRM tool designed to provide you with all the key CRM features in a cost-effective package.  (PRODUCT OVERVIEW) READ ABSTRACT |

Case Study: Delta Global Services by Intermec February 13, 2013 - (Free Research) Access this case study to discover how they were able to improve efficiency by 10-20% and achieve a better overall reliability and customer service. Find out how they leveraged a handheld computer technology upgrade with better scanning capabilities to provide faster, more accurate customer service operations and better.  (WHITE PAPER) READ ABSTRACT |

Accounts Payable: Building a “Lean and Green” Invoice-to-Pay Process by Dolphin March 10, 2010 - (Free Research) Business processes are expected to run lean and green. The Accounts Payable process that runs with optimal efficiency and accuracy will diagnose bottlenecks in seconds, generate minimal waste and keep vendors and partners happy with fast inquiry response and timely payments. Read this paper from Dolphin Corporation to learn about automating AP.  (WHITE PAPER) READ ABSTRACT |

Controlling Wireless Costs with any Connection Reporting: Supporting Three Dimensions of Mobile Intelligence by Fiberlink Communications March 05, 2010 - (Free Research) In this white paper we will provide a general overview of Any Connection Reporting. We will then look at specific applications of this technology and see how organizations can use it to solve problems 3G, connectivity plans and so much more.  (WHITE PAPER) READ ABSTRACT |

VMware VDR and Cloud Storage: A Winning Backup/DR Combination by TwinStrata, Inc. July 29, 2010 - (Free Research) Read on to learn how CloudArray, from TwinStrata, and VMware Data Recovery combine to provide simple, fast and secure backup: On-site and Off-site.  (ARTICLE) READ ABSTRACT |

Over-the-Top Video: First to Scale Wins by ComputerWeekly.com October 12, 2012 - (Free Research) This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix.  (ESSENTIAL GUIDE) READ ABSTRACT |

OSS and CRM - Integration That Pays by Comarch Telecommunications January 06, 2009 - (Free Research) Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.  (WHITE PAPER) READ ABSTRACT |

The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience by Oracle Corporation UK Ltd December 17, 2012 - (Free Research) Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience.  (WHITE PAPER)

IBM Social Analytics: The science behind social media marketing by IBM December 31, 2011 - (Free Research) Access this white paper to learn how savvy marketing professionals are using new technologies to learn about their customers' attitudes, preferences and buying habits from what they say publically, available on social media and through the full range of interactions that can be recorded, measured, and analyzed.  (WHITE PAPER) READ ABSTRACT |

Reducing Costs with Efficient Operations: A Fast Track to More Working Capital by SAP America, Inc. July 01, 2007 - (Free Research) Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors.  (WHITE PAPER) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 15, 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.  (WHITE PAPER) READ ABSTRACT |

Distilled power of start-ups challenges big incumbents by Oracle Corporation UK Ltd April 26, 2013 - (Free Research) View this white paper to learn more about the imporantance of data. It discusses the benefits of access to huge amounts of computer processing powers and storage, provided on a pay-as-you-go basis by companies to calculate vast amounts of data.  (WHITE PAPER) READ ABSTRACT |

You're Not Ready For Internal Cloud by CA Technologies July 26, 2010 - (Free Research) Most enterprise I&O shops lack the experience and maturity to manage an internal cloud environment. You can fast-track cloud learning with turnkey solutions for greenfield environments, but delivering an internal cloud will take years for most enterprise shops. Continue reading to learn more.  (ANALYST REPORT) READ ABSTRACT |

Cloud-Based Services Drive Healthy Revenue Growth for Dutch Application Service Provider by Hewlett-Packard Limited August 17, 2012 - (Free Research) When leading application service provider PinkRoccade Healthcare wanted to find a fast, agile, and reliable cloud deployment, they turned to HP's cloud services. Read this case study to learn about the benefits that PinkRoccade was able to achieve after moving to the cloud.  (CASE STUDY) READ ABSTRACT |

Hardest Problems in Data Management by VMware, Inc. February 10, 2012 - (Free Research) Read this paper to learn how to enable a fast, scalable, fault-tolerant distributed foundation for data management that runs dynamically across the many-machine, many-core, memory-based computing topologies that today's organizations are assembling from existing IT resources and pay-as-you-go clouds.  (WHITE PAPER) READ ABSTRACT |

Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd December 17, 2012 - (Free Research) Research shows that 86% of customers will pay up to 25% more for a great customer experience, but only 1% report that their expectations are being met. Read this paper to learn about next-generation customer experience management technologies and strategies from Oracle that enable you to effectively connect, engage, and service your customers.  (DATA SHEET)

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect August 10, 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.  (WHITE PAPER) READ ABSTRACT |

You're Not Ready For Internal Cloud by CA Technologies. July 26, 2010 - (Free Research) Most enterprise I&O shops lack the experience and maturity to manage an internal cloud environment. You can fast-track cloud learning with turnkey solutions for greenfield environments, but delivering an internal cloud will take years for most enterprise shops. Continue reading to learn more.  (ANALYST REPORT) READ ABSTRACT |

How Document Process Automation Helps SAP Customers Improve Profitability by Esker Inc. April 01, 2008 - (Free Research) Discover how end-to-end document process automation can help SAP customers reduce paper consumption, reduce equipment maintenance and provide a more efficient use of labor.  (WHITE PAPER) READ ABSTRACT |

Increasing Customer Loyalty: Connected Intelligence & Loyalty by Hewlett-Packard Limited June 01, 2012 - (Free Research) Sixty-five percent of revenue at a typical company stems from existing customers. Ensuring your customers are loyal can increase profits anywhere between 25 and 80%. Retaining and enhancing existing customers is the top priority for today's CEOs. Watch this webcast and learn how to craft a strong CRM strategy through social networking.  (WEBCAST) READ ABSTRACT |

Creating Business Value Through Customer Experience by Oracle Corporation UK Ltd December 13, 2012 - (Free Research) In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.  (WEBCAST)

Why Customer ‘Satisfaction’ is No Longer Good Enough by Oracle Corporation UK Ltd November 27, 2012 - (Free Research) This white paper presents the findings of a survey by Oracle to see how European shoppers currently feel about their experiences with businesses. It reveals consumer preferences in terms of communicating with brands, issue resolution, the impact of poor customer service and what makes the ideal customer experience (CX).  (WHITE PAPER)

Freeing Cloud Data- Enabling SQL Access Through Connectivity as a Service by Progress DataDirect April 03, 2013 - (Free Research) This in-depth webinar explores how the cloud and big data are changing the rules of data connectivity. Find out how you can quickly integrate all your cloud data by leveraging SQL access to your SaaS applications.  (WEBCAST) READ ABSTRACT |

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