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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel

August 2008 - (Free Research)
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. 
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Cisco 850 Series Integrated Services Routers by Cisco Systems, Inc.

The Cisco® 850 Series of secure broadband and wireless routers is part of the Cisco Integrated Services Router portfolio. 
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Cisco PIX 501 Security Appliance by Cisco Systems, Inc.

The Cisco® PIX® 501 Security Appliance delivers enterprise-class security for small office and teleworker environments, in a reliable, easy-to-deploy purpose-built appliance. 
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Enterprise Backup and Recovery Considerations: How to Maintain Your Restore-Readiness by Sirius Computer Solutions

June 2009 - (Free Research)
IT systems are vulnerable to a variety of disruptions. This paper will focus on common processes and procedures that should be part of any effective enterprise backup/restore system. 
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Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation

January 2009 - (Free Research)
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. 
(WHITE PAPER)

Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

Best Practices for Power Equipment Startup by Square D Critical Power Competency Center

February 2009 - (Free Research)
This paper describes the need for a systematized program for new power equipment startup and the best practices and pitfalls that exist with regards to power equipment startup. 
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Computer Weekly – 5 February 2013: The third dimension – the innovation opportunity from 3D printing by ComputerWeekly.com

February 2013 - (Free Research)
In this week's Computer Weekly, as the cost of 3D printing technology falls, the opportunity for innovation for IT leaders is growing. The rise of big data has created a new role – data scientist; we find out what they do. And government COO Stephen Kelly talks about the reform of Whitehall IT. Read the issue now. 
(EZINE) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

Making Desktop Virtualization Part of Your Windows 7 Migration by Dell Software

April 2011 - (Free Research)
This paper explains how adopting desktop virtualization can simplify the Windows 7 migration, and additionally reduce costs, improve efficiency and enhance security around the desktop infrastructure. It’s like “killing two birds with one stone.” 
(WHITE PAPER) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric

January 2004 - (Free Research)
This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. 
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E-Zine: THE GREEN AND VIRTUAL DATA CENTER - Chapter 4: IT Infrastructure Resource Management by SearchStorage.com

August 2009 - (Free Research)
Best practices, people, processes, and procedures combine with technology tools, hardware, software, networks, services, and facilities to enable a virtual data center. The importance of this chapter is to understand how all these elements coupled with existing and emerging technologies can be applied to improve IT service delivery. 
(EZINE)

Disaster Recovery Planning for BlackBerry Enterprise Server for Microsoft Exchange by BlackBerry

March 2009 - (Free Research)
This document provides an overview of BlackBerry® Enterprise Server components and is intended to help administrators prepare for the design and delivery of disaster recovery procedures for the BlackBerry environment. 
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Best Practices for Migrating/Upgrading Oracle Database Using Oracle GoldenGate 11g by Oracle Corporation

December 2011 - (Free Research)
This white paper discusses the procedures for upgrading your Oracle database,— particularly focusing on using Oracle’s real-time data integration software, Oracle GoldenGate— along with the results of such upgrades. 
(WHITE PAPER) READ ABSTRACT |

Fighting Back Against Network Complexity by Infoblox

October 2013 - (Free Research)
Network management is becoming increasingly difficult, costly and time-consuming. Legacy manual procedures cannot keep up with today's complex networks. Read this white paper to learn why implementing network automation is critical to managing your network. 
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Making the FACTA Red Flags Rules Operational by RSA, The Security Division of EMC

October 2008 - (Free Research)
Read this paper to learn how technology can be leveraged to automate identity theft detection, prevention, and mitigation as part of your FACTA Red Flags compliance program. 
(WHITE PAPER) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit. 
(SOFTWARE PRODUCT)

Evolve: What you need to know about mobilizing manufacturing by SearchManufacturingERP

January 2013 - (Free Research)
Mobile apps have everyone from the C-suite on down demanding real-time access to data and apps on any device. Manufacturers in particular are opening their eyes to the benefits mobile ERP apps have to offer. This guide outlines common mobile ERP deployment mistakes to avoid, strategies for selecting/using manufacturing mobile apps, and more. 
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Data Loss Prevention: Keeping Sensitive Data out of the Wrong Hands by Symantec Corporation

October 2008 - (Free Research)
Data security breaches pose a serious threat. Companies need to reduce risks associated with exposing customer data, losing intellectual property, or violating compliance obligations. Learn more about DLP issues, strategies and solutions. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Criteria for Staffing a Disaster Recovery Site by IBM

August 2011 - (Free Research)
In this Q&A Harvey Betan, an independent business continuity consultant, discusses what you need to remember when staffing a DR site, and what to do to ensure your recovery site runs smoothly. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Staffing a Disaster Recovery Site by IBM

August 2011 - (Free Research)
This presentation transcript of Harvey Betan, an independent business continuity consultant, discusses what you need to remember when staffing a DR site, and what to do to ensure your recovery site runs smoothly in this Q&A. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Security considerations for small and medium-sized enterprises (SMEs) by GFI Software

February 2012 - (Free Research)
SMEs are just as vulnerable to security breaches as any other enterprise, but often times they consider security only as an afterthought. View this paper to explore key security challenges for SMEs and the necessary tools and policies for effective protection. 
(WHITE PAPER) READ ABSTRACT |

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