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Use effective call centers to build customer loyalty by Infor CRM
February 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
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Customers, Not Cars Now Drive Auto Importer’s Strategy by SAP America, Inc.
January 2011 - (Free Research)
Read this Bloomberg Businessweek case study to learn how Israeli auto importer Colmobil Corp. changed its entire organizational structure and business processes, and, as part of the transformation, overhauled its legacy technology infrastructure to improve its customers' experiences and create business growth.
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CW+: Study: The economic benefits of cloud to business and the economy (part II) by ComputerWeekly.com
March 2011 - (Free Research)
This is a summary of Part Two of Cebr’s report, The Cloud Dividend. The research involved an independent study to quantify the economic benefits of cloud computing to business and to Europe’s five largest economies’ (in alphabetical order, France, Germany, Italy, Spain and the UK).
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The power of Call Centers and Customer Loyalty by Infor CRM
February 2012 - (Free Research)
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
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Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation
April 2011 - (Free Research)
As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms.
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Smarter communications through analytics by IBM
November 2011 - (Free Research)
As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.
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Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost by SAP America, Inc.
July 2011 - (Free Research)
This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price.
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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.
November 2010 - (Free Research)
Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.
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Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation
January 2008 - (Free Research)
The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.
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Matching Technology Improves Data Quality by Talend
September 2010 - (Free Research)
Matching technology plays an important role in achieving a single view of customers, parts, transactions or almost any type of data. Often used to identify duplicates, matching technology is vital to providing data that is fit-for-use in enterprise applications. This paper outlines the basic theories, strategies, and algorithms of record matching.
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Real World Data Center Management: Part 1 by Dell, Inc. and Intel
September 2011 - (Free Research)
In this video, Lee Dehmer, IT Manager at Gearbulk Inc, speaks about the benefits of virtualization at their organization. He shares his insight on benefits of pooling all their resources, servers, storage and networking, into a single, virtual infrastructure. Watch this video to learn more.
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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com
January 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.
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Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report by KnowledgeStorm, Inc
(E-mail this company)
September 2006 - (Free Research)
This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.
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CW+: Special report on SAP by ComputerWeekly.com
December 2010 - (Free Research)
Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems.
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Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com
January 2012 - (Free Research)
In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now.
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Capturing the ICT Dividend by ComputerWeekly.com
December 2011 - (Free Research)
This report from Oxford Economics and AT&T shows ICT investment and productivity growth are closely linked - and European countries are lagging behind other parts of the world in both areas.
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Discussing Virtualization Part 1: Usage Models by Dell, Inc. and Intel
April 2011 - (Free Research)
This video shares Intel IT's virtualization use models and the benefits they are seeing today, as well as use models they are looking at for the future.
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