This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 

Douglas Miller, Director of Global Database Development and Operations at R.L. Polk, a leader in automotive intelligence and marketing solutions, discusses the benefits of Oracle Exadata’s efficient use of storage. 

This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. 

This report extract from the Corporate Executive Board, presents key facts and figures on the take up of consumer technology in the workplace. 

Security and compliance requirements continue to grow, and so does the need for IT pros to provide a streamlined client device management along with a consistent user experience. Explore how Dell EqualLogic and VMware can deliver significant benefits for virtual desktop infrastructure implementations and more. 

Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 

Chris Wolf talks about the tools that are used to increase virtual server performance. Later, virtualization platform decision points are covered with emphasis on OS and application compatibility and support, high availability, automation and management. 

This white paper details how organizations can leverage cloud-based storage offerings as part of their data protection plans. The paper also takes a closer look at the solutions offered by Riverbed that allow organizations to integrate cloud-based storage within solutions that address a growing set of data protection demands. 

In this report the Taneja Group will first review the current barriers to wider adoption of VDI, and examine how Dell's EqualLogic PS Series iSCSI SAN arrays can help customers with these problems. They will then validate these claims via benchmark performance tests and interviews, and finally test performance claims under additional scenarios. 

In this first session, Wolf introduces principles of virtual infrastructure optimization and covers virtual machine placement optimization and bottleneck identification. 

This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers. 

This is a summary of  Part Two  of Cebr’s report, The Cloud Dividend. The research involved an independent study to quantify the economic benefits of cloud computing to business and to Europe’s five largest economies’ (in alphabetical order, France, Germany, Italy, Spain and the UK). 

Read this Bloomberg Businessweek case study to learn how Israeli auto importer Colmobil Corp. changed its entire organizational structure and business processes, and, as part of the transformation, overhauled its legacy technology infrastructure to improve its customers' experiences and create business growth.