Papers General White Papers, Papers General Software, Papers General Research, Hardware and Services

Prosecutor General’s Office of the Russian Federation - Speeds delivery of justice with a business analytics solution by IBM

May 17, 2011 - (Free Research)

Read this paper to learn how the the Prosecutor General's Office of the Russian Federation implemented a business analytics option to streamline processing and how it shifted to electronic inspection request forms. Discover how this option predicts future business development trends, replaces paper-based systems with automated processes and more.

(CASE STUDY)

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Case Study: North York General Hospital Doubles Storage Performance: Cutting Costs and Simplifying Management by Standardizing on IBM XIV by IBM

August 22, 2011 - (Free Research)

This case study details how North York General Hospital's implementaiton of the IBM XIV Storage Systemen helped them reduce rackspace requirements and cut data center hosting costs. They now have a fast, resilient and flexible storage architecture that will support their mission-critical IT systems for years to come.

(CASE STUDY)

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General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 06, 2011 - (Free Research)

In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

(WHITE PAPER)

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Kofax for Digital Mailrooms by Kofax, Inc.

February 23, 2011 - (Free Research)

Handling large volumes of incoming mail - and making sure it reaches the right recipients at the right time - is key to operational efficiency and customer service quality across a variety of departments and processes. Check out this white paper to learn a better way to automate the business processes in the mailroom.

(WHITE PAPER)

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Integrating Microsoft Office SharePoint Server 2007 and SAP by Microsoft Corporation India Pvt Ltd

December 01, 2007 - (Free Research)

This white paper describes the innovations in Microsoft® Office SharePoint® Server 2007 that make interoperability with SAP easier than ever.

(WHITE PAPER)

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ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.

(SOFTWARE PRODUCT)

Why Ruggedized Computers Outperform Consumer-Grade PDAs by Intermec

May 11, 2011 - (Free Research)

General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.

(WEBCAST)

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Email as Part of a Business Continuity Strategy: Why always-on-business requires always-on-email by Mimecast

November 22, 2010 - (Free Research)

The paper looks at the general approaches available to ensure email continuity from a high level and the implications of deploying each strategy on infrastructure, budget, people and resilience.

(WHITE PAPER)

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Gone in 30 Days: Exchange, Retention, and Regulatory Compliance by Sherpa Software

September 10, 2009 - (Free Research)

In this white paper, we will discuss how to discover, manage, and archive information within your Exchange enterprise to successfully limit your legal exposure and protect your corporate information.

(WHITE PAPER)

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Examining Control System Security and Compliance by ArcSight, an HP Company

November 30, 2010 - (Free Research)

This paper will provide an overview of cyber threats and regulations within critical infrastructure specific to control system environments. The paper will then present a general overview of control system architecture and identify common vulnerabilities within these environments.

(WHITE PAPER)

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HP StorageWorks SAN Virtualization Services Platform by HP StorageWorks Division India

May 01, 2009 - (Free Research)

This paper provides a general overview of virtualization technology and explains in more detail the value of storage virtualization in modern IT infrastructures. It presents a number of common use cases and describes more specifically the benefits of the SVSP in those scenarios.

(WHITE PAPER)

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Spam, Spammers, and Spam Control by Trend Micro GmbH

March 06, 2009 - (Free Research)

This Ferris Research white paper looks at spam: what it is, how it is sent, and how it is filtered. It unravels the complexities and gives an accessible, factual overview into the scourge of spam.

(WHITE PAPER)

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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)

In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.

(WHITE PAPER)

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Automating Fax and Email Orders into ERP by Esker Inc.

May 18, 2012 - (Free Research)

<p>This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system.</p>

(WHITE PAPER)

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CRM Your Salespeople Will Love by Oracle Corporation

September 2007 - (Free Research)

Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

(WHITE PAPER)

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How to tackle identity management and federated identity by ComputerWeekly.com

November 2010 - (Free Research)

The majority of user authentication schemes today still use userid and password. The burden to users of managing large numbers of userids and passwords has led to proposals for Federated Identity systems, where a single set of credentials can be used to authenticate with several organisations, which have agreed to work together as a federation.

(WHITE PAPER)

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How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 2012 - (Free Research)

Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.

(WHITE PAPER)

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The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com

March 2009 - (Free Research)

To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application.

(WHITE PAPER)

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Dell Compellent Storage Center - Linux by Dell, Inc.

April 2012 - (Free Research)

This white paper provides an overview of specific information required for administrating storage on Linux servers connected to the Dell Compellent Storage Center. The information is intended for administrators with at minimum a basic understanding of Linux systems, specifically general tasks around managing disk partitions and file systems.

(WHITE PAPER)

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Deploying DB2 database on the Sun Storage 7000 Unified Storage System by Sun Microsystems, Inc.

April 2009 - (Free Research)

Recognizing the need for easy-to-manage, eco-friendly, and scalable storage solutions that deliver exceptional business value, Sun created the Sun™ Storage 7000 Unified Storage Systems. These systems incorporate an open-systems approach that selects superior general-purpose servers and storage components.

(WHITE PAPER)

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Implementing Highly Available Data Protection with Veritas NetBackup by Symantec Corporation

February 2008 - (Free Research)

This paper looks at the components of a data protection system based on NetBackup and outlines a number of different configurations and solutions aimed at both reducing the risk of failure within a particular site and recovering from the loss of the site.

(WHITE PAPER)

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Data Encryption 101: A Pragmatic Approach to PCI Compliance by Prime Factors, Inc.

September 2010 - (Free Research)

The focus of this paper is to help you understand which specific security technologies and implementation models are appropriate, but first, let’s get a clear picture of what needs to be accomplished. Read this paper to find out more.

(WHITE PAPER)

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Client Virtualization in a Cloud Environment by Intel

June 2011 - (Free Research)

Client virtualization is a complex beast. This white paper highlights some of the general issues and concerns surrounding this initiative.

(WHITE PAPER)

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Google Apps Sync for Microsoft Outlook by Google

March 2011 - (Free Research)

This paper provides an overview of Google Apps Sync for Microsoft Outlook, which eases the transition to Google Apps by providing all the benefits of the Google cloud to users of Outlook.

(WHITE PAPER)

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General Introduction to Microsoft® Exchange Server 2010 Sizing by Dell and Microsoft

April 2013 - (Free Research)

Review this white paper to explore the latest architectural improvements in Exchange Server 2010 along with the sizing and server role considerations for this upgrade. In addition, learn more about deployment models and example hardware options.

(WHITE PAPER)

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