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IBM Tivoli Service Request Manager White Paper by IBM January 15, 2010 - (Free Research) This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.  (WHITE PAPER) READ ABSTRACT |

Gartner Case Study: Mohawk Fine Papers Uses a CSB to Ease Adoption of Cloud Computing by Liaison Technology (E-mail this company) November 30, 2011 - (Free Research) If you are thinking of using cloud services brokerage (CSB), then read this case study on Mohawk Fine Papers to learn how they found a service-oriented architecture (SOA)-based backbone to support interoperability between its internal and external tools.  (CASE STUDY) READ ABSTRACT |

Web User Experience: Common Indicators for Business and IT Collaboration by Quest Software, now a part of Dell December 27, 2010 - (Free Research) This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT.   (WHITE PAPER) READ ABSTRACT |

Consider the User Experience and Operational Efficiency by Cisco Systems, Inc. November 02, 2010 - (Free Research) Cisco Services presents a series of four white papers to provide a framework for discovering compelling business cases and identifying the necessary services needed to deliver the desired experience. The second white paper in the series covers critical knowledge areas in the successful planning and design of a medianet or media-optimized network.  (WHITE PAPER)

Introduction to MTOM: A Hands-on Approach by Crosscheck Networks February 2008 - (Free Research) This white paper explores how to enhance the electronic transmission of critical data across an SOA using a SOAP Message Transmission Optimization Mechanism.  (WHITE PAPER) READ ABSTRACT |

CA White Paper: Getting Started with a Project Management Office (PMO) by CA Technologies. September 2007 - (Free Research) This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO).  (WHITE PAPER) READ ABSTRACT |

IDC White Paper: The Evolution of Job Scheduling - CA's Approach to Workload Automation by CA Technologies. February 2008 - (Free Research) This IDC paper presents the key concerns driving IT management and how they translate into needs that can be addressed through modern approaches to job scheduling and workload automation.  (WHITE PAPER) READ ABSTRACT |

The HIPAA -compliant approach to EMR transition by Iron Mountain February 2012 - (Free Research) This white paper showcases a document conversion service that will simplify the digital conversion of paper files, and ensure your health care organization remains in step with compliance regulations.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing Drives Breakthrough Improvements in IT Service Delivery, Speed, and Costs by IBM December 2010 - (Free Research) This white paper discusses the business drivers motivating IT buyers to consider cloud computing as an alternative to traditional dedicated IT architectures and in-house sourcing models. It describes how IBM is investing to support public, private, and hybrid cloud solutions. Read this paper now to learn more.  (WHITE PAPER) READ ABSTRACT |

IT Transformation: Extending Value with Holistic Services by Hitachi Data Systems February 2011 - (Free Research) The modern datacenter is undergoing an unprecedented transformation in the way IT is managed and delivered. This white paper discusses the importance of establishing long-term service relationships with technology and service providers that incorporate an integrated, holistic view of project-based and support based services.  (ANALYST REPORT) READ ABSTRACT |

Beating the Browser Wars: How to Win the Battle for Web Performance by Gomez August 2009 - (Free Research) The war of the browsers is in full swing and we are stuck in the middle. This paper offers practical advice that can help you survive and even prevail in this combative environment. Read this paper to learn everything you need to know about the browser wars and how to survive them.  (WHITE PAPER) READ ABSTRACT |

The Customer You Know: Keeping, Leveraging, and Profiting from Current Customers with Business Analytics by SAS Institute Inc. May 2010 - (Free Research) Read this paper to learn about business analytics and how it can significantly impact customer service improvements and customer retention and how it can enable your company to develop more agile strategies that will allow you to adapt to changing customer behavior and achieve their business goals.  (ANALYST REPORT) READ ABSTRACT |

Enhancing SQL Reporting Services with Double-Take by Double-Take Software February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data no matter what.  (WHITE PAPER) READ ABSTRACT |

EMC's Comprehensive Approach for Building Proven Information Infrastructure Solutions by Wipro Technologies October 2008 - (Free Research) In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments.  (WHITE PAPER) READ ABSTRACT |

Challenges & Strategies for UK Annuity Providers by Wipro Technologies May 2009 - (Free Research) This white papers talks about the challenges facing the UK annuity market and the strategies that can be taken by the product providers to meet them. The paper also talks about how Wipro can partner with providers to tap the opportunities present in the marketplace.  (WHITE PAPER) READ ABSTRACT |

Cloud computing: A reality check and guide to risk mitigation by BlueCoat December 2009 - (Free Research) This white paper provides a reality check on cloud computing from the perspective of an IT organisation.  (WHITE PAPER) READ ABSTRACT |

Sea Star Line, LLC: Clear Sailing for Inbound Document Workflow by Esker Inc. July 2009 - (Free Research) Read this case study to learn how Sea Star Line worked with Esker Professional Services to help implement Esker DeliveryWare as their solution and the benefits that resulted from Sea Stars decision to use Esker DeliveryWare, which includes better visibility, productivity, and time and cost savings.  (CASE STUDY) READ ABSTRACT |

The Value of Smarter Data Center Services (IDC Analyst Paper) by IBM August 2011 - (Free Research) While recent emphasis has been on consolidation and cost reduction, IT organizations looking to the future are developing streamlined processes and improved time-to-market. Read this white paper from IDC to learn how IT organizations can optimize data centers and build a strong foundation for future IT operations.  (WHITE PAPER) READ ABSTRACT |

How to tackle identity management and federated identity by ComputerWeekly.com November 2010 - (Free Research) The majority of user authentication schemes today still use userid and password. The burden to users of managing large numbers of userids and passwords has led to proposals for Federated Identity systems, where a single set of credentials can be used to authenticate with several organisations, which have agreed to work together as a federation.  (WHITE PAPER) READ ABSTRACT |

Implementing Tiered Storage: The Heart of an Optimized Data Environment, by IDC by Hewlett-Packard Limited September 2010 - (Free Research) This white paper investigates the pressures facing many IT organizations today and the growing importance to optimize the storage environment. The paper focuses on the benefits of a tiered storage architecture to address an emerging set of requirements around cost, performance, protection, and long-term data management in the datacenter.  (WHITE PAPER) READ ABSTRACT |

Optimizing Quality of Service for VMware vSphere* 4 Networking with Intel® Ethernet 10 Gigabit Server Adapters by Intel December 2010 - (Free Research) The first paper in the series provides guidance and best practices for moving from GbE to 10GbE networking in the virtualized data center. This paper builds on that discussion with a focus on QoS to provide network architects and decision makers with an overview of the changes in networking capabilities introduced in vSphere 4.1.  (WHITE PAPER) READ ABSTRACT |

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com March 2009 - (Free Research) To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application.  (WHITE PAPER) READ ABSTRACT |

IDC White Paper: Maximizing System Performance to Manage the Cost of IT Operations by Oracle Corporation April 2012 - (Free Research) This informative paper describes the implications of managing the availability of IT infrastructure across the enterprise and looks at the typical cost of downtime for various industries and regions. Read today for best practices to minimize downtime and discover the role of support and advance support services in maximizing system performance.  (WHITE PAPER) READ ABSTRACT |

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.  (WHITE PAPER) READ ABSTRACT |

Leading the Way in Managed Services by Zenith Infotech June 2008 - (Free Research) Learn how Zenith enables Managed Services Providers to deliver a complete infrastructure solution to their clients. You'll be able to realign your staff to focus on more revenue generating projects and scaling business by obtaining new clients.  (WHITE PAPER) READ ABSTRACT |

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