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Cloud Computing Drives Breakthrough Improvements in IT Service Delivery, Speed, and Costs by IBM

December 03, 2010 - (Free Research)
This white paper discusses the business drivers motivating IT buyers to consider cloud computing as an alternative to traditional dedicated IT architectures and in-house sourcing models. It describes how IBM is investing to support public, private, and hybrid cloud solutions. Read this paper now to learn more. 
(WHITE PAPER) READ ABSTRACT |

IBM Tivoli Service Request Manager White Paper by IBM

January 15, 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. 
(WHITE PAPER) READ ABSTRACT |

IT Transformation: Extending Value with Holistic Services by Hitachi Data Systems

February 04, 2011 - (Free Research)
The modern datacenter is undergoing an unprecedented transformation in the way IT is managed and delivered. This white paper discusses the importance of establishing long-term service relationships with technology and service providers that incorporate an integrated, holistic view of project-based and support based services. 
(ANALYST REPORT) READ ABSTRACT |

Gartner Case Study: Mohawk Fine Papers Uses a CSB to Ease Adoption of Cloud Computing by Liaison Technology (E-mail this company)

November 30, 2011 - (Free Research)
If you are thinking of using cloud services brokerage (CSB), then read this case study on Mohawk Fine Papers to learn how they found a service-oriented architecture (SOA)-based backbone to support interoperability between its internal and external tools. 
(CASE STUDY) READ ABSTRACT |

Web User Experience: Common Indicators for Business and IT Collaboration by Dell Software

December 27, 2010 - (Free Research)
This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT.  
(WHITE PAPER) READ ABSTRACT |

The Customer You Know: Keeping, Leveraging, and Profiting from Current Customers with Business Analytics by SAS

May 05, 2010 - (Free Research)
Read this paper to learn about business analytics and how it can significantly impact customer service improvements and customer retention and how it can enable your company to develop more agile strategies that will allow you to adapt to changing customer behavior and achieve their business goals. 
(ANALYST REPORT) READ ABSTRACT |

Enhancing SQL Reporting Services with Double-Take by Double-Take Software

February 2008 - (Free Research)
Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data no matter what. 
(WHITE PAPER) READ ABSTRACT |

Consider the User Experience and Operational Efficiency by Cisco Systems, Inc.

November 2010 - (Free Research)
Cisco Services presents a series of four white papers to provide a framework for discovering compelling business cases and identifying the necessary services needed to deliver the desired experience. The second white paper in the series covers critical knowledge areas in the successful planning and design of a medianet or media-optimized network. 
(WHITE PAPER)

Cloud computing: A reality check and guide to risk mitigation by BlueCoat

December 2009 - (Free Research)
This white paper provides a reality check on cloud computing from the perspective of an IT organisation. 
(WHITE PAPER) READ ABSTRACT |

Introduction to MTOM: A Hands-on Approach by Crosscheck Networks

February 2008 - (Free Research)
This white paper explores how to enhance the electronic transmission of critical data across an SOA using a SOAP Message Transmission Optimization Mechanism. 
(WHITE PAPER) READ ABSTRACT |

CA White Paper: Getting Started with a Project Management Office (PMO) by CA Technologies.

September 2007 - (Free Research)
This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO). 
(WHITE PAPER) READ ABSTRACT |

Optimizing Quality of Service for VMware vSphere* 4 Networking with Intel® Ethernet 10 Gigabit Server Adapters by Intel

December 2010 - (Free Research)
The first paper in the series provides guidance and best practices for moving from GbE to 10GbE networking in the virtualized data center. This paper builds on that discussion with a focus on QoS to provide network architects and decision makers with an overview of the changes in networking capabilities introduced in vSphere 4.1. 
(WHITE PAPER) READ ABSTRACT |

Innovation in Mobility: Improving the Fan Experience by Extreme Networks (E-mail this company)

January 2014 - (Free Research)
This exclusive paper examines how the New England Patriots organization was able to provide a seamless Wi-Fi service to several thousand mobile users in a densely populated area—a feat that many once thought to be impossible. 
(CASE STUDY) READ ABSTRACT |

Understanding the Value of Cloud Solutions: Maximize Your ROI by HP & Intel®

December 2012 - (Free Research)
This paper provides examples of the return on investment (ROI) of an HP Cloud Service Automation solution. 
(WHITE PAPER) READ ABSTRACT |

Point-to-Point Broadband Wireless for Service Providers: Backhaul traffic, remove network bottlenecks and extend service to previously inaccessible locations by Motorola, Inc.

May 2008 - (Free Research)
This white paper presents multiple approaches and technologies for point-to-point wireless and the advantages and challenges of each. Learn which approach is best for your organization. 
(WHITE PAPER) READ ABSTRACT |

Extending PeopleSoft Applications with Oracle Fusion Middleware by Oracle Corporation

April 2007 - (Free Research)
This white paper discusses how Oracle Fusion Middleware capabilities provide a comprehensive SOA platform, integrating disparate and heterogeneous systems that exist within the enterprise. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

The Truth About MPLS Security by Certes Networks

June 2011 - (Free Research)
If you are sending data over a “private” Wide Area Network (WAN) there is a dirty little secret your service provider doesn’t want you to know about. The truth is that these so-called private WANs offer no inherent security and they aren't really even private. 
(WHITE PAPER) READ ABSTRACT |

HP StorageWorks SAN Virtualization Services Platform by HP StorageWorks Division India

May 2009 - (Free Research)
This paper provides a general overview of virtualization technology and explains in more detail the value of storage virtualization in modern IT infrastructures. It presents a number of common use cases and describes more specifically the benefits of the SVSP in those scenarios. 
(WHITE PAPER) READ ABSTRACT |

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems

May 2005 - (Free Research)
This white paper discusses methods for monitoring Web site performance from an end-user perspective. Explore the benefits associated with neutral, third-party performance monitoring. 
(WHITE PAPER) READ ABSTRACT |

CA Business Service Insight for Service Level Management by CA Technologies.

November 2011 - (Free Research)
This white paper details an automated service level management solution that will save on cost and improve customer relations. 
(WHITE PAPER) READ ABSTRACT |

Service Portfolio Management: Manage IT For Business Value by CA Technologies.

October 2009 - (Free Research)
Read this paper to learn how Service Portfolio Management can be implemented to achieve and show evidence of improved business satisfaction, reduced waste, reduced cost, and enhanced service quality. IT can better select strategic investments and maximize business value. 
(WHITE PAPER) READ ABSTRACT |

IT Service Management: It's About Managing Change by Hewlett-Packard Company

November 2008 - (Free Research)
This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering. 
(WHITE PAPER) READ ABSTRACT |

Event Stream Processing and Event Driven Architectures by Progress

October 2006 - (Free Research)
This white paper describes the motivation for EDA, introduces ESP, and describes how ESP technology fits within the ESB/SOA model. 
(WHITE PAPER)

The Components of the Red Hat Application Stack by Red Hat and JBoss

November 2006 - (Free Research)
Learn how open source software standardizes Web application platforms and dramatically reduce the cost and complexity of an SOA deployment. 
(WHITE PAPER) READ ABSTRACT |

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