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Cloud Computing Drives Breakthrough Improvements in IT Service Delivery, Speed, and Costs by IBM

December 03, 2010 - (Free Research)
This white paper discusses the business drivers motivating IT buyers to consider cloud computing as an alternative to traditional dedicated IT architectures and in-house sourcing models. It describes how IBM is investing to support public, private, and hybrid cloud solutions. Read this paper now to learn more. 
(WHITE PAPER) READ ABSTRACT |

IBM Tivoli Service Request Manager White Paper by IBM

January 15, 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. 
(WHITE PAPER) READ ABSTRACT |

IT Transformation: Extending Value with Holistic Services by Hitachi Data Systems

February 04, 2011 - (Free Research)
The modern datacenter is undergoing an unprecedented transformation in the way IT is managed and delivered. This white paper discusses the importance of establishing long-term service relationships with technology and service providers that incorporate an integrated, holistic view of project-based and support based services. 
(ANALYST REPORT) READ ABSTRACT |

Gartner Case Study: Mohawk Fine Papers Uses a CSB to Ease Adoption of Cloud Computing by Liaison Technology (E-mail this company)

November 30, 2011 - (Free Research)
If you are thinking of using cloud services brokerage (CSB), then read this case study on Mohawk Fine Papers to learn how they found a service-oriented architecture (SOA)-based backbone to support interoperability between its internal and external tools. 
(CASE STUDY) READ ABSTRACT |

Web User Experience: Common Indicators for Business and IT Collaboration by Dell Software

December 27, 2010 - (Free Research)
This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT.  
(WHITE PAPER) READ ABSTRACT |

The Customer You Know: Keeping, Leveraging, and Profiting from Current Customers with Business Analytics by SAS

May 05, 2010 - (Free Research)
Read this paper to learn about business analytics and how it can significantly impact customer service improvements and customer retention and how it can enable your company to develop more agile strategies that will allow you to adapt to changing customer behavior and achieve their business goals. 
(ANALYST REPORT) READ ABSTRACT |

Enhancing SQL Reporting Services with Double-Take by Double-Take Software

February 2008 - (Free Research)
Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data no matter what. 
(WHITE PAPER) READ ABSTRACT |

Consider the User Experience and Operational Efficiency by Cisco Systems, Inc.

November 2010 - (Free Research)
Cisco Services presents a series of four white papers to provide a framework for discovering compelling business cases and identifying the necessary services needed to deliver the desired experience. The second white paper in the series covers critical knowledge areas in the successful planning and design of a medianet or media-optimized network. 
(WHITE PAPER)

Cloud computing: A reality check and guide to risk mitigation by BlueCoat

December 2009 - (Free Research)
This white paper provides a reality check on cloud computing from the perspective of an IT organisation. 
(WHITE PAPER) READ ABSTRACT |

Introduction to MTOM: A Hands-on Approach by Crosscheck Networks

February 2008 - (Free Research)
This white paper explores how to enhance the electronic transmission of critical data across an SOA using a SOAP Message Transmission Optimization Mechanism. 
(WHITE PAPER) READ ABSTRACT |

CA White Paper: Getting Started with a Project Management Office (PMO) by CA Technologies.

September 2007 - (Free Research)
This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO). 
(WHITE PAPER) READ ABSTRACT |

Optimizing Quality of Service for VMware vSphere* 4 Networking with Intel® Ethernet 10 Gigabit Server Adapters by Intel

December 2010 - (Free Research)
The first paper in the series provides guidance and best practices for moving from GbE to 10GbE networking in the virtualized data center. This paper builds on that discussion with a focus on QoS to provide network architects and decision makers with an overview of the changes in networking capabilities introduced in vSphere 4.1. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Self-Service and Personalization: Rethink the Customer Experience by Genesys

June 2014 - (Free Research)
With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels. 
(WHITE PAPER) READ ABSTRACT |

Preserve Customer Experience Consistency and Loyalty in a Multi-Sourced Contact Center by Genesys

June 2014 - (Free Research)
Many organizations are taking a multi-sourcing approach to contact center services, but it doesn't come without its risks -- what should you look out for? Find out in this white paper, and learn how you can avoid the perils of lackluster service and disappointing cost savings with a common hosted contact center platform. 
(WHITE PAPER) READ ABSTRACT |

Improve Your Customer Experience and Call Center with Mobile Applications by Genesys

June 2014 - (Free Research)
Many organizations still treat mobile channels the same as traditional channels. As a result, they have yet to reap the full benefits of mobility. Ensure that doesn't happen to your company by reading this informative white paper on integrating mobile applications into your customer service and contact center operations. 
(WHITE PAPER) READ ABSTRACT |

BNP Paribas Personalizes Services Across All Channels by IBM

November 2012 - (Free Research)
In this white paper, learn how BNP Paribas leveraged master data management (MDM) software to create a single data repository, so they can easily access and manage data shared across systems, resulting in more personalized offers for customers, faster time-to-market for products, increased flexibility, and much more. 
(WHITE PAPER) READ ABSTRACT |

Vidyo Enabled Customer Service & Support by Vidyo, Inc.

May 2014 - (Free Research)
This informative white paper examines how video conferencing solutions have the ability to dramatically improve your organization's customer service, enabling instant communications and collaboration to help streamline services and drive innovation. 
(WHITE PAPER) READ ABSTRACT |

Orange Business Services Becomes a Cloud Service Provider by NetApp

October 2013 - (Free Research)
This informative paper provides insight into how one organization easily and affordably implemented a virtual storage tiering solution to provide the cloud infrastructure their clients required. Read on to learn about the benefits they now enjoy and find out how you can do the same. Access this now to learn more. 
(CASE STUDY) READ ABSTRACT |

Resolving Issues When Creating a Cisco UCS Service Profile by Global Knowledge

May 2014 - (Free Research)
This white paper examines several common service profile errors in Cisco UCS Service Profile and their solutions. 
(WHITE PAPER) READ ABSTRACT |

Leveraging the Power of the Peloton to Lead Change by Global Knowledge

July 2013 - (Free Research)
This white paper combines the concept of the peloton with one of the most widely accepted approaches for enabling change in organizations: John P. Kotter's 8 Steps for Enabling Change. 
(WHITE PAPER) READ ABSTRACT |

Password Change Service - Avaya CallPilot by Global Knowledge

March 2013 - (Free Research)
Administrators spend a lot of their time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. This white paper shows an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5. 
(WHITE PAPER) READ ABSTRACT |

Innovation in Mobility: Improving the Fan Experience by Extreme Networks (E-mail this company)

January 2014 - (Free Research)
This exclusive paper examines how the New England Patriots organization was able to provide a seamless Wi-Fi service to several thousand mobile users in a densely populated area—a feat that many once thought to be impossible. 
(CASE STUDY) READ ABSTRACT |

Assess IT as a service : Enterprise Cloud Services–Virtual Private Cloud, Proof of Concept by Hewlett-Packard Limited

August 2012 - (Free Research)
Read this white paper to learn how you can test out enterprise cloud services – specifically the virtual private cloud – and see how it performs in conjunction with your current systems. 
(WHITE PAPER) READ ABSTRACT |

Leveraging the Power of the Peloton to Lead Change by Global Knowledge

July 2013 - (Free Research)
This white paper combines the concept of the peloton with one of the most widely accepted approaches for enabling change in organizations: John P. Kotter's 8 Steps for Enabling Change. 
(WHITE PAPER) READ ABSTRACT |

Seven Ways to Make the First Mile of Business Smarter by Kofax, Inc.

December 2013 - (Free Research)
Explore this game-changing white paper to uncover the seven ways to make the first mile of business interactions smarter. 
(WHITE PAPER) READ ABSTRACT |

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