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RecoverTrac v2.0 Technical White Paper: Service-Oriented Disaster Recovery by FalconStor Software April 22, 2011 - (Free Research) This technical white paper discusses the concerns associated with DR, and explains in detail how RecoverTrac technology addresses a full range of DR challenges.  (WHITE PAPER) READ ABSTRACT |

Gartner Case Study: Mohawk Fine Papers Uses a CSB to Ease Adoption of Cloud Computing by Liaison Technology (E-mail this company) November 30, 2011 - (Free Research) If you are thinking of using cloud services brokerage (CSB), then read this case study on Mohawk Fine Papers to learn how they found a service-oriented architecture (SOA)-based backbone to support interoperability between its internal and external tools.  (CASE STUDY) READ ABSTRACT |

EMA white paper - Predictive control to real-time service delivery by Hewlett-Packard Company November 30, 2011 - (Free Research) Enterprise services management has greatly changed over the years. Read this white paper to get a grasp on the latest architectural, design and functional changes.  (WHITE PAPER) READ ABSTRACT |

The Business Case For Cloud Data Protection by Autonomy, an HP company (E-mail this company) November 18, 2011 - (Free Research) This white paper helps managers to build a compelling business case for deploying online data protection services rather than continuing current methods of backup and recovery – or implementing other onsite alternatives.  (WHITE PAPER) READ ABSTRACT |

Tuxedo in a SOA World: An Oracle White Paper by Oracle Corporation March 06, 2010 - (Free Research) Oracle Tuxedo is one of the original SOA platforms. Tuxedo services are location and implementation independent, adhere to a contract, and are interoperable with other Tuxedo services and other service oriented platforms.  Read this paper for more information about integrating Tuxedo applications into an SOA environment.  (WHITE PAPER) READ ABSTRACT |

Advantages of Managed Security Services vs. In-house Security Information Management (SIM) by Dell SecureWorks UK March 24, 2011 - (Free Research) The intent of this paper is to provide an executive-level summary of the potential costs associated with managing information security in-house and highlights the advantages of using a Managed Security Services Provider (MSSP) to reduce costs and improve the quality of protection.  (WHITE PAPER) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps July 06, 2010 - (Free Research) Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Making the Cloud Work: Monitoring Requirements for IaaS, PaaS, and SaaS by Nimsoft, Inc. January 05, 2012 - (Free Research) Access this white paper to learn how you can monitor and manage public cloud investments including Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS), to validate and optimize service quality.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing - What is its Potential Value for Your Company? by Google Apps January 19, 2011 - (Free Research) Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery.  (WHITE PAPER) READ ABSTRACT |

‘Service-centric’ Server Monitoring by Nimsoft, Inc. January 05, 2012 - (Free Research) Access this white paper to learn how to identify server monitoring solutions that can easily adapt availability and service quality measures for a myriad of server configurations.  (WHITE PAPER) READ ABSTRACT |

Why Cloud and How to Choose a Cloud Vendor by Autonomy, an HP company (E-mail this company) January 17, 2012 - (Free Research) This white paper is here to help. In this paper you'll learn how to determine if the cloud is right for you, and receive today's best practices and recommendations for finding the right cloud vendor and products. Also included is a look at cloud-based data protection, and an analysis of the benefits cloud technology has to offer.  (WHITE PAPER) READ ABSTRACT |

Addressing Cloud Backup Security by SunGard Availability Services February 06, 2012 - (Free Research) As cloud deployments continue to expand, there are a number of security issues IT managers must keep in mind to ensure that content is protected. This white paper is here to keep you up to date on the latest cloud security challenges and solutions, and will help you understand how to accurately define your backup and security needs.  (EGUIDE) READ ABSTRACT |

BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc. February 06, 2012 - (Free Research) If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.  (WHITE PAPER) READ ABSTRACT |

The Business Case for RDP Acceleration by Ericom Software March 24, 2010 - (Free Research) Microsoft RDP is the de-facto standard protocol for accessing remote applications and desktops. This white paper identifies some of the RDP performance challenges facing organizations, as well as their potential causes and cures.  (WHITE PAPER) READ ABSTRACT |

Today's Cloud Meets Today's Storage by Nexsan October 07, 2011 - (Free Research) In the current global market, businesses are searching for opportunities to increase their top line revenues while cutting bottom line costs. Many are adopting Cloud computing as a way to accomplish both of these objectives. Check out this white paper to learn more about Cloud computing and how it can help your company's storage needs.  (WHITE PAPER) READ ABSTRACT |

Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale.  (WHITE PAPER) READ ABSTRACT |

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer.  (WHITE PAPER) READ ABSTRACT |

The Balancing Act of Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 25, 2012 - (Free Research) Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks.  (WHITE PAPER) READ ABSTRACT |

How to Protect Your Business from the Coming Malware Storm by Webroot Software Pty Ltd January 23, 2012 - (Free Research) This paper examines the direct correlation between malware and Web evolution and points out the implications of this maturity on today's small and midsize businesses. Determine how SaaS security solutions compare to on-premise alternatives and review key factors to consider when evaluating cloud providers.  (WHITE PAPER) READ ABSTRACT |

Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation April 26, 2011 - (Free Research) As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms.  (WHITE PAPER) READ ABSTRACT |

Four Effective Service Strategies that Drive Brand Advocacy by Oracle Corporation April 25, 2011 - (Free Research) This white paper discusses leveraging frequent engagement to help increase the number of brand advocates – loyal customers who help market, sell, recommend or even service products. Inside, discover the unique challenges and opportunities brand advocates can provide.  (WHITE PAPER) READ ABSTRACT |

Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation April 25, 2011 - (Free Research) The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.  (WHITE PAPER) READ ABSTRACT |

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.  (WHITE PAPER) READ ABSTRACT |

Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites by Oracle Corporation April 25, 2011 - (Free Research) Differentiating customer experiences for online channels is an important deciding factor for loyalty and growth. This white paper discusses the primary considerations and options for delivering a unique online experience to satisfy all of your customer and stakeholder needs.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation April 25, 2011 - (Free Research) This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.  (WHITE PAPER) READ ABSTRACT |

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