Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Cost-Saving Tips for Contact Centers by Five9 May 10, 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Independent Lab Comparative Review by Avaya June 15, 2011 - (Free Research) MierConsulting engineers conducted an hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia, mixed voice and text-based contacts - capabilities.  (PRODUCT REVIEW) READ ABSTRACT |

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.  (WHITE PAPER) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.  (WHITE PAPER) READ ABSTRACT |

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company September 2009 - (Free Research) Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.  (CASE STUDY) READ ABSTRACT |

Computer Weekly – 16 October 2012: Delivering IT change at Royal Mail by ComputerWeekly.com October 2012 - (Free Research) In this week's Computer Weekly, we talk to Royal Mail CIO Catherine Doran about one of the UK's largest IT transformations. Software suppliers are under fire for the complexity of their licensing policies; we look at the issues. And we examine how to manage suppliers as firms increasingly turn to multiple outsourcing providers. Read the issue now.  (EZINE) READ ABSTRACT |

Financial Opportunities of Human Resources Outsourcing by TriNet December 2007 - (Free Research) This white paper will explore the financial benefits from contracting with a PEO based on industry best practices.  (WHITE PAPER) READ ABSTRACT |

Outsourcing the problem of software security by ComputerWeekly.com July 2012 - (Free Research) This report from analyst group Quocirca assess the benefits of using on-demand services to ensure security throughout the application life cycle.  (ANALYST REPORT) READ ABSTRACT |

Cloud: Scaling to succeed in new business models by ComputerWeekly.com May 2012 - (Free Research) <p><strong>High-tech companies face challenges keeping pace with new</strong> <strong>cloud-based business models, this study from Accenture reveals.</strong></p>  (IT BRIEFING) READ ABSTRACT |

Top Ten Reasons to Transition Your IT Lab Environments to the Cloud by Skytap, Inc. October 2010 - (Free Research) Adopting cloud services is a smart move for almost any IT organization and the high cost, dynamic nature of lab environments makes them prime candidates to transition first.  (WHITE PAPER) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD....  (HARDWARE PRODUCT)

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

P&G “tapped” into HP’s best-in-class financial processes, enhanced productivity and cut costs by Hewlett-Packard Company September 2010 - (Free Research) This case study explains how the leading consumer packaged goods company Procter & Gamble (P&G) was able to improve service levels, advance speed to market, reduce operating costs, and more by enlisting the right partner to take on its transactional accounts payable (TAP) processes.  (CASE STUDY) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com May 2012 - (Free Research) This report from Accenture looks at the challenges facing the public sector in offering digital services.  (IT BRIEFING) READ ABSTRACT |

Magic Quadrant for Web Content Management by SDL Web Content Management Solutions Division September 2010 - (Free Research) This Magic Quadrant will help CIOs and business and IT leaders that are analyzing their Web strategies to assess whether they have the right Web Content Management offering to support them. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products.  (WHITE PAPER) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT)

Intelligent Workload Management: Opportunities and Challenges by Novell, Inc. October 2010 - (Free Research) This white paper discusses why virtualization and cloud initiatives are putting so much pressure on workload management and security requirements and describes how emerging intelligent workload management approaches can potentially streamline operations.  (WHITE PAPER) READ ABSTRACT |

Technology solutions from HP Enterprise Services drive continued success of Everest Funeral Planning by Hewlett-Packard Limited May 2012 - (Free Research) Read this white paper to learn how one developing organization designed a solution platform to leverage the latest in technology advances in cloud computing for an innovative, technology-enabled business model. Discover how they transformed an industry through vision and technology.  (WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact February 2009 - (Free Research) This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".  (WHITE PAPER) READ ABSTRACT |

itelligence Support Advantage by itelligence, Inc. March 2010 - (Free Research) Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support.  (VIDEOCAST) READ ABSTRACT |

Case Study: Technology solutions from HP Enterprise Services drive continued success of Everest Funeral Planning by Hewlett-Packard Limited May 2012 - (Free Research) Read this white paper to learn how one organisation designed a solution platform that leverages the latest in technology advances in order to build an innovative, technology-enabled business model. Discover how they transformed an industry through vision and technology.  (WHITE PAPER) READ ABSTRACT |

Five Pitfalls of Application Package Selection by Sage North America October 2010 - (Free Research) This paper presents some pitfalls that should be avoided in order to help you select this application package. If you avoid these pitfalls, you will obtain a package that will work for you for many years to come. Continue reading to learn more about the five pitfalls of application package selection.  (WHITE PAPER) READ ABSTRACT |

Graphic Packaging International Achieving Operational Excellence by SAP America, Inc. July 1967 - (Free Research) In this case study, Graphic Packaging International Inc (GPI) needed a single end-to-end solution across the enterprise after their acquisition of Riverwood Holding Inc. Learn how SAP ERP application was their solution.  (CASE STUDY) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps January 2011 - (Free Research) This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.  (ANALYST REPORT) READ ABSTRACT |

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