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Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. February 22, 2013 - (Free Research) Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees. This paper shows how successful customer service organisations have transformed customer service by empowering their employees with dynamic case management applications.  (WHITE PAPER) READ ABSTRACT |

Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. August 24, 2012 - (Free Research) This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.  (WHITE PAPER) READ ABSTRACT |

Fighting fraud in government by ComputerWeekly.com January 13, 2012 - (Free Research) Public sector organisations are experiencing increasing levels of economic crime, including cybercrime, and are particularly at risk from being defrauded by their own employees and their suppliers, according to findings from PwC’s latest Global Economic Crime Survey.  (ESSENTIAL GUIDE) READ ABSTRACT |

Next-Generation WAN Optimization Is Happening Now by BlueCoat August 25, 2011 - (Free Research) Discover what Forrester Consulting is saying about next generation WAN optimization in this technology adoption profile commissioned by Blue Coat.  (WHITE PAPER) READ ABSTRACT |

Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc. May 2004 - (Free Research) People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.  (WHITE PAPER) READ ABSTRACT |

Achieve True Collaboration in Global Development by Telelogic, An IBM Company December 2008 - (Free Research) This paper explains the effective management of human capital, which includes not just the organization's own employees, but also members of the outsourcing team as well, is a key success factor.  (WHITE PAPER) READ ABSTRACT |

The Desktop Admin's Guide to BYOD: Pros and Cons of BYOD by Aerohive Networks May 2012 - (Free Research) Despite the fact that BYOD and BYOPC can reduce costs, add IT flexibility, and keep employees happy, they are not without issues. Check out this E-Book from SearchConsumerization.com to learn the promises and pitfalls of BYOD and BYOPC and discover how to successfully embrace them in your organization.  (EBOOK)

SAP Travel Management at T-Com, eLearning for 140,000 Employees with datango by datango AG October 2010 - (Free Research) The IT department of T-Com Human Resources was faced with the challenge of training 140,000 employees to perform reporting processes for their own business travel as quickly as possible. Read this case study to find out how T-Com found their way to datango in their search for a customizable context sensitive online help system.  (CASE STUDY) READ ABSTRACT |

JobClock by Exaktime JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.  (HARDWARE PRODUCT)

Mastering Global Product Development (GPD) for Business Advantage by Parametric Technology Corp. August 2010 - (Free Research) This paper discusses common GPD challenges and corresponding solution methodologies in the context of PTC technology-enabled best practices derived from numerous customer engagements worldwide.  Read this paper to learn the foundation your company needs to make intelligent, informed decisions regarding initiatives toward global product development.  (WHITE PAPER) READ ABSTRACT |

Bringing Order to the Chaos of “Bring Your Own Device” by Enterasys April 2012 - (Free Research) In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.  (WHITE PAPER) READ ABSTRACT |

Regulations Shift Focus on Outbound Email Security by Proofpoint, Inc. July 2008 - (Free Research) Outbound email and other electronic communications pose a significant risk for data loss or leakage. This white paper will examine the new email security and compliance challenges and ways to address them.  (WHITE PAPER) READ ABSTRACT |

Employee-owned Smartphones: Seize the Opportunity by BlackBerry July 2010 - (Free Research) With the increasing demand for employees to use personal smartphones for work-related duties, IT management must take a leadership role in setting up mobile strategies, new policies, and a fresh approach to allowing smartphones access to corporate resources. Continue reading to learn more.  (WHITE PAPER) READ ABSTRACT |

Desktop Administrator's Guide to BYOD - Pros and Cons of BYOD by Symantec Corporation November 2012 - (Free Research) BYOD and BYOPC can reduce costs, increase flexibility, and help keep your users happy. But to maximize the benefits and minimize the risk, it is essential to put the right policies in place. Read this E-Book to uncover the promises and pitfalls of these trends and how you can embrace them in your enterprise.  (EBOOK) READ ABSTRACT |

IT Best Practices: To Support or Not Support Consumer-Owned Smartphones by Zenprise March 2009 - (Free Research) Discover why mobile service is vital to your overall messaging infrastructure and mobile management strategy as you uncover how to better support consumer-owned smartphones in your organisation.  (WHITE PAPER) READ ABSTRACT |

White Paper: The State of Workforce Mobility by Nokia January 2008 - (Free Research) The State of Workforce Mobility is based on the key conclusions of a market research project conducted by global research leader Simpson Carpenter on behalf of Nokia Enterprise Solutions.  (WHITE PAPER) READ ABSTRACT |

AON Case Study by GlobalSCAPE January 2008 - (Free Research) Aon now uses the GlobalSCAPE single Enhanced File Transfer server to handle the needs of 500-600 users daily.  (CASE STUDY) READ ABSTRACT |

Yes You Can Connect Employees' Personal Smartphones by BlackBerry September 2011 - (Free Research) Employees are flooding IT departments with requests to connect their personal smartphones to the company IT infrastructure. Disregarding the real productivity benefits from connected employees, until now many IT departments have been too concerned with security and control risks.  (WHITE PAPER) READ ABSTRACT |

Cisco Bring Your Own Device: Device Freedom Without Compromising the IT Network by Insight February 2012 - (Free Research) Bring your own device (BYOD) is one of the hottest trends in IT today. While it literally involves employees using their own devices at work, there is actually a lot more to it than you might think. Learn more about the drivers of bring your own device (BYOD) and uncover the challenges this trend creates for IT and how to overcome them.  (WHITE PAPER) READ ABSTRACT |

Together at Last: BYOD and Solid Security by Good Technology April 2013 - (Free Research) Read this whitepaper — Give All the People What They Want (Safely) — to learn how you can give employees the freedom to BYOD while still providing rock-solid enterprise security.  (WHITE PAPER) READ ABSTRACT |

BYOD Risks and Rewards: How to Keep Employee Smartphones, Laptops and Tablets Secure by Sophos, Inc. December 2012 - (Free Research) The BYOD movement is unstoppable. While this trend is quickly turning from luxury to necessity for employees, it is more imperative than ever to understand its impact on corporate security models. This whitepaper explores the risks and rewards of BYOD and offers tips on embracing BYOD while ensuring your enterprise stays secure.  (WHITE PAPER) READ ABSTRACT |

BYOA: 44 % of Collaboration Apps are Employee Introduced by LogMeIn, Inc. April 2013 - (Free Research) This brief yet fact-filled resource outlines the results of a survey with 1,200 SMBs which explores how employee-introduced applications will affect your workplace.  (WHITE PAPER) READ ABSTRACT |

Mobile And Big Data Transform Business With Right Time Experiences by LOPEZ Research by SAP America, Inc. March 2013 - (Free Research) Customer and employee demands are changing rapidly because of the widespread adoption of mobile technologies. As adoption continues to grow, businesses need to develop an approach to the bring your own device (BYOD) trend. View this resource to learn more about the explosion of big data and how your business can manage the information.  (WHITE PAPER) READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT)

Employee-owned Smartphones: Seize the Opportunity by BlackBerry September 2011 - (Free Research) It’s no longer feasible for an IT department to ignore the smartphone push from the majority of the employee population. IT management must attempt to channel the chaos and determine ways to embrace the personal mobility wave while maintaining effective security and management measures, especially in relation to the corporate network.  (WHITE PAPER) READ ABSTRACT |

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