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Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc.
February 22, 2013 - (Free Research)
Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees. This paper shows how successful customer service organisations have transformed customer service by empowering their employees with dynamic case management applications.
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Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc.
August 24, 2012 - (Free Research)
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
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Fighting fraud in government by ComputerWeekly.com
January 13, 2012 - (Free Research)
Public sector organisations are experiencing increasing levels of economic crime, including cybercrime, and are particularly at risk from being defrauded by their own employees and their suppliers, according to findings from PwC’s latest Global Economic Crime Survey.
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Delivering Enterprise Information Securely on Android and Apple iOS Devices by Citrix
April 30, 2012 - (Free Research)
This white paper describes the issues that can arise when incorporating Android and iOS-based tablets and smartphones into the enterprise – with special attention paid to the latest Android 4.0 and iOS 5.1 versions. In addition, uncover the steps you should take to maintain security and control.
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Key Insights for Building “Consumerised” End-User Services by ComputerWeekly.com
October 05, 2011 - (Free Research)
This report extract from the Corporate Executive Board gives IT organisations an insight into the best approaches to building and managing consumer technology in the workplace.
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CW buyer's guide: mobile device management by ComputerWeekly.com
February 18, 2013 - (Free Research)
The Computer Weekly buyer's guide examines how to formulate a strategic policy for mobile device management (MDM).
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How to navigate the cloud securely and confidently by ComputerWeekly.com
November 23, 2010 - (Free Research)
Security is one of the most commonly cited barriers preventing IT managers from taking advantage of cloud computing – yet some experts say the cloud could and should be more secure than in-house IT. This paper looks at how to be confident about security in the cloud.
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BYOD and Beyond--Unify visibility and control of wired and WLAN network by HP India
November 16, 2012 - (Free Research)
View this informative white paper to learn how you can protect your company's private data remotely. The growth in Internet threats, security attacks and lost or stolen devices can put confidential business information at risk. Read this resource to find out how to protect your network in a growing mobile environment.
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How to Let Staff Use Their Personal Technology Securely by AVG Technologies USA, Inc.
April 28, 2009 - (Free Research)
Many progressive companies see distinct advantages in allowing employees to use personal computers in the office. However, letting employees bring their own technology into the network might mean letting them bring vulnerabilities to network security. Read this paper to learn how to let staff use their personal technology securely.
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The Value of Integrated Security by Cisco Systems, Inc.
November 07, 2008 - (Free Research)
Security breaches can attack a company from a wide range of sources, including the company's own networked PCs and servers. This paper explains how Cisco is merging innovative network security technology with more than 20 years of routing expertise to redefine network security and provide customers with end-to-end network protection.
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How Can You Prepare for the Consumerization of IT by DynTek & McAfee
March 10, 2011 - (Free Research)
The consumerization of IT is all about productivity. That’s the finding from a recent survey of organizations that currently allow or plan to allow employees to use personal IT devices and consumer-driven software on the enterprise network. Read this paper to view strategies McAfee recommends to prepare for the consumerization of IT.
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Mobile device protection: tackling mobile device security risks by Juniper Networks, Inc.
June 04, 2012 - (Free Research)
The proliferation of mobile devices into the enterprise has put mobile device security risks as a top priority for many organizations today. In this e-guide from SearchSecurity.com, gain expert insight on how to tackle mobile device security risks and explore why your current approach might need to be reevaluated.
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Yes You Can Connect Employees' Personal Smartphones by BlackBerry
September 12, 2011 - (Free Research)
Employees are flooding IT departments with requests to connect their personal smartphones to the company IT infrastructure. Disregarding the real productivity benefits from connected employees, until now many IT departments have been too concerned with security and control risks.
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Smart Cities: The anywhere working city by ComputerWeekly.com
May 08, 2012 - (Free Research)
This report from Microsoft presents a vision for the development of smart cities which bring together technology, architecture and people.
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The Desktop Admin's Guide to BYOD: Pros and Cons of BYOD by Aerohive Networks
May 23, 2012 - (Free Research)
Despite the fact that BYOD and BYOPC can reduce costs, add IT flexibility, and keep employees happy, they are not without issues. Check out this E-Book from SearchConsumerization.com to learn the promises and pitfalls of BYOD and BYOPC and discover how to successfully embrace them in your organization.
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Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc.
May 2004 - (Free Research)
People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.
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Bringing Order to the Chaos of “Bring Your Own Device” by Enterasys
April 2012 - (Free Research)
In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.
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Employee-owned Smartphones: Seize the Opportunity by BlackBerry
July 2010 - (Free Research)
With the increasing demand for employees to use personal smartphones for work-related duties, IT management must take a leadership role in setting up mobile strategies, new policies, and a fresh approach to allowing smartphones access to corporate resources. Continue reading to learn more.
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Desktop Administrator's Guide to BYOD - Pros and Cons of BYOD by Symantec Corporation
November 2012 - (Free Research)
BYOD and BYOPC can reduce costs, increase flexibility, and help keep your users happy. But to maximize the benefits and minimize the risk, it is essential to put the right policies in place. Read this E-Book to uncover the promises and pitfalls of these trends and how you can embrace them in your enterprise.
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Achieve True Collaboration in Global Development by Telelogic, An IBM Company
December 2008 - (Free Research)
This paper explains the effective management of human capital, which includes not just the organization's own employees, but also members of the outsourcing team as well, is a key success factor.
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