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Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. February 22, 2013 - (Free Research) Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees. This paper shows how successful customer service organisations have transformed customer service by empowering their employees with dynamic case management applications.  (WHITE PAPER) READ ABSTRACT |

Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. August 24, 2012 - (Free Research) This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.  (WHITE PAPER) READ ABSTRACT |

Fighting fraud in government by ComputerWeekly.com January 13, 2012 - (Free Research) Public sector organisations are experiencing increasing levels of economic crime, including cybercrime, and are particularly at risk from being defrauded by their own employees and their suppliers, according to findings from PwC’s latest Global Economic Crime Survey.  (ESSENTIAL GUIDE) READ ABSTRACT |

Next-Generation WAN Optimization Is Happening Now by BlueCoat August 25, 2011 - (Free Research) Discover what Forrester Consulting is saying about next generation WAN optimization in this technology adoption profile commissioned by Blue Coat.  (WHITE PAPER) READ ABSTRACT |

Key Insights for Building “Consumerised” End-User Services by ComputerWeekly.com October 05, 2011 - (Free Research) This report extract from the Corporate Executive Board gives IT organisations an insight into the best approaches to building and managing consumer technology in the workplace.  (IT BRIEFING)

How iPads Enter the Workforce by Citrix February 21, 2011 - (Free Research) Who could have imagined that a tablet would capture the imagination of employees and IT alike? But the iPad did, and it’s kicked off an arms race for smart mobile devices. This report introduces a simple framework to guide content and collaboration professionals through employee-fueled tablet scenarios and IT-led tablet projects.  (ANALYST REPORT) READ ABSTRACT |

Updating Your Corporate BYOD Program for Success by Citrix December 07, 2012 - (Free Research) This E-Guide from SearchConsumerization.com explores the issues that bring your own device (BYOD) programs solve and key considerations to ensure the success of your BYOD program.  (EGUIDE) READ ABSTRACT |

The key to Effective EHR Change Management by HP & Intel® September 15, 2011 - (Free Research) There are many factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper provides insight into where your staff may be in terms of resistance to or support for a new EHR system, and the necessary tools, training and support to transition successfully.  (WHITE PAPER) READ ABSTRACT |

Achieve True Collaboration in Global Development by Telelogic, An IBM Company December 2008 - (Free Research) This paper explains the effective management of human capital, which includes not just the organization's own employees, but also members of the outsourcing team as well, is a key success factor.  (WHITE PAPER) READ ABSTRACT |

Mobile Expense Management by ComputerWeekly.com April 2013 - (Free Research) Analysts Rob Bamforth and Clive Longbottom advise businesses on ways to manage the cost of mobile communications.  (ANALYST REPORT) READ ABSTRACT |

Physician Practice: Electronic Health Record (EHR) Subscription Services by Dell, Inc. August 2011 - (Free Research) With the provisions provided in the American Recovery and Reinvestment Act (ARRA), healthcare providers are now encouraged to adopt this technology. However, expenses needed to implement an EHR platform may create significant barriers for adoption. Learn about an EHR support tool that reduces the costs and risks associated with implementation.  (WHITE PAPER) READ ABSTRACT |

Automate Spending Controls for Big Savings, a Case Study by ExpenseWatch.com February 2008 - (Free Research) In this case study, learn how one company automated company expense reporting, saving thousands of dollars a year and accelerating the review and approval process.  (CASE STUDY) READ ABSTRACT |

Electronic Health Records: From Evaluation to Implementation by Dell, Inc. August 2011 - (Free Research) With the enactment of the American Recovery & Reinvestment Act (ARRA), healthcare facilities can receive reimbursement for early adoption of Electronic Health Records (EHRs). However, late EHR adopters will be penalized through decreased Medicare and Medicaid reimbursements. Learn how ARRA could impact your healthcare facility.  (WHITE PAPER) READ ABSTRACT |

Oracle Hyperion Workforce Planning by Oracle Corporation December 2008 - (Free Research) In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more.  (DATA SHEET) READ ABSTRACT |

Workday Product Preview: Expenses by Workday March 2013 - (Free Research) Workday offers cloud-based SaaS solutions to a broad range of HR and finance challenges. Check out this video to discover what your company can achieve with Workday's Expenses solutions.  (VIDEO) READ ABSTRACT |

The Desktop Admin's Guide to BYOD: Pros and Cons of BYOD by Aerohive Networks May 2012 - (Free Research) Despite the fact that BYOD and BYOPC can reduce costs, add IT flexibility, and keep employees happy, they are not without issues. Check out this E-Book from SearchConsumerization.com to learn the promises and pitfalls of BYOD and BYOPC and discover how to successfully embrace them in your organization.  (EBOOK)

CW+: Quocirca Report: How to automate your expenses – a guide for higher education and universities by ComputerWeekly.com November 2010 - (Free Research) Universities and other higher education establishments increasingly have to address the need for savings across the board. One area of focus has to be expenses from faculty members and others associated with the faculty.  (WHITE PAPER) READ ABSTRACT |

The Future of Corporate IT by ComputerWeekly.com June 2013 - (Free Research) This research study from CEB identifies five opportunities for CIOs to drive productivity and growth as organisations adopt new working practices.  (ESSENTIAL GUIDE) READ ABSTRACT |

Quest MessageStats™ by Dell Software Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

Mobilize Your HR Investment, Empower Your Employees by Kony December 2012 - (Free Research) This white paper introduces a mobile HR management tool that allows both employees and HR professionals access to the data they need in real-time, on a variety of mobile devices.  (WHITE PAPER) READ ABSTRACT |

Medical Billing Company Enhances Reporting and Reimbursement Capabilities by Switching to NueMD® by NueMD June 2008 - (Free Research) Because Mid-Vermont's software was not meeting their client expectations they deployed NueMD, an Internet-based practice management solution, resulting in substantial savings in time and money.  (CASE STUDY) READ ABSTRACT |

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com November 2010 - (Free Research) The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior.  (WHITE PAPER) READ ABSTRACT |

ROI in Action by Polycom, Inc. June 2009 - (Free Research) In today's tough economy, Polycom cut more than $7 million in operating expenses all while increasing collaboration, heightening productivity and streamlining business processes. See how we did it.  (WHITE PAPER) READ ABSTRACT |

Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc. May 2004 - (Free Research) People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.  (WHITE PAPER) READ ABSTRACT |

Bringing Order to the Chaos of “Bring Your Own Device” by Enterasys April 2012 - (Free Research) In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.  (WHITE PAPER) READ ABSTRACT |

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