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The Social Customer Engagement Index by SAP America, Inc.
June 30, 2009 - (Free Research)
Use the survey results in this paper from the TheSocialCustomer.com to find out how organizations are utilizing social channels to engage their customers, and integrate these methods into your own customer experience strategy.
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Gartner: Reducing storage costs by ComputerWeekly.com
March 16, 2012 - (Free Research)
Gartner research director, Valdis Filks, offers tips to help businesses get to grips with escalating storage costs.
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BI Trends in Health Care by HP and Microsoft
May 04, 2011 - (Free Research)
Business intelligence (BI) and data analytics are pushing into health care – and for good reason. Clinical data can be analyzed to improve patient care and track trends for medical research. In this expert e-book, gain insight on the benefits of BI from your peers at Maine Medical Center, Scottsdale Health care and Saint Elizabeth Health Care.
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HP AppSystems for SAP HANA - Utilities by Hewlett-Packard Limited
July 03, 2012 - (Free Research)
How can real-time analytics software help forward-thinking utilities companies convert the sea of new consumption data generated by automated smart meter readings into actionable intelligence for their business and customers? View this webcast to get a brief tutorial on the practical power of real-time analytics for the utilities industry.
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Computer Weekly – 14 May 2013: Lessons for local government IT - a visit to Cape Town by ComputerWeekly.com
May 14, 2013 - (Free Research)
In this week's Computer Weekly: we visit Cape Town to find out how the South African city worked with SAP to manage citizen services. Tesco tells us how it saved £100m in its supply chain by using business analytics. And we examine Microsoft's response to the lukewarm reaction given by customers to Windows 8. Read the issue now.
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IBM Social Analytics: The science behind social media marketing by IBM
December 31, 2011 - (Free Research)
Access this white paper to learn how savvy marketing professionals are using new technologies to learn about their customers' attitudes, preferences and buying habits from what they say publically, available on social media and through the full range of interactions that can be recorded, measured, and analyzed.
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Computer Weekly – 26 March 2013: How to be a winner with business analytics by ComputerWeekly.com
March 26, 2013 - (Free Research)
In this week's Computer Weekly, we look at IBM's work with England's rugby team and Premier League football on how business analytics can improve the chances of winning at sport. We find out the issues to consider when negotiating cloud contracts. And we examine how software-defined networking will automate network management. Read the issue now.
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SAS® Business Analytics for IT Leaders by SAS Institute Inc.
October 06, 2010 - (Free Research)
IT leaders, tasked to satisfy the needs of their own business units while satisfying the changing needs of all other business units, face a wide variety of challenges. This white paper identifies the key issues that must be addressed and provides a clear strategy for solving them. Read on to learn more about SAS® Business Analytics for IT leaders.
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Computer Weekly – 4 December 2012: Games giant Sega takes to the cloud by ComputerWeekly.com
December 04, 2012 - (Free Research)
In this week's Computer Weekly, we talk to Sega about how the computer game giant has turned to the cloud to prepare for the Christmas rush. Our latest buyer's guide gives best practice advice on mobile device management. And Unilever tells us how business intelligence and analytics helps to better understand customer needs. Read the issue now.
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Social Intelligence Approaches to Support Four Core Customer Scenarios by Hewlett-Packard Limited
June 01, 2012 - (Free Research)
This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence.
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Accenture Technology Vision 2012 by ComputerWeekly.com
January 23, 2012 - (Free Research)
Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.
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How the Fastest Growing Companies Use Business Intelligence by Information Builders
June 19, 2009 - (Free Research)
This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage.
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Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM
November 17, 2011 - (Free Research)
As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation.
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Mobile And Big Data Transform Business With Right Time Experiences by LOPEZ Research by SAP America, Inc.
March 29, 2013 - (Free Research)
Customer and employee demands are changing rapidly because of the widespread adoption of mobile technologies. As adoption continues to grow, businesses need to develop an approach to the bring your own device (BYOD) trend. View this resource to learn more about the explosion of big data and how your business can manage the information.
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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
May 06, 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO).
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Hard Hat Area: Myths and Pitfalls of Data Mining by SPSS Inc. Worldwide Headquarters
February 20, 2009 - (Free Research)
The intrepid data miner runs many risks, including being buried under mountains of data or disappearing along with the "mysterious disappearing terabyte." Myths and misconceptions create their own risks and need to be debunked. This article outlines some risks, debunks some myths, and provides some protective "hard hats" for data miners.
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Coraid for Hadoop: Scale Out Storage for Big Data Analytics by Coraid
March 19, 2013 - (Free Research)
Access this brief paper to learn about an Ethernet SAN technology with the simplicity, performance and cost of DAS designed to expand the benefits of Hadoop file systems. Read on to learn how this storage can help you optimize your big data analytics.
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FAQ: Hadoop for BI and Analytics by EMC Corporation
April 04, 2013 - (Free Research)
Because it's a relatively new technology, Hadoop is surrounded by many myths and most IT professionals have little to no experience with the big data platform. This expert E-Guide aims to dispel common Hadoop misconceptions and offers advice for how to utilize it to drive big data analytics success.
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CloudTest Lite by SOASTA, Inc
July 21, 2011 - (Free Research)
CloudTest Lite provides rapid test creation and real-time analytics for frequent, lower-scale performance testing for Web and mobile applications. Download CloudTest Lite Beta Version today to start experiencing these benefits in your own organization.
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What Management Must Know About Forecasting by SAS Institute Inc.
October 04, 2010 - (Free Research)
Forecasts never seem to be as accurate as you would like them, or need them, to be. This white paper explores why forecasting is often poorly done and provides some ways to improve it. Continue reading to learn what management must know about forecasting.
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Big Data: What you need to know by EMC Corporation
May 18, 2012 - (Free Research)
Big Data: What is it? Get a hype-free definition and expert breakdown of Big Data storage and analytics in this e-guide.
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The Mindset of the Chief Information Officer by ComputerWeekly.com
February 29, 2012 - (Free Research)
This study evaluates the leadership role that Chief Information Officers performs in helping their organisations achieve their commercial goals
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Four Key Pillars To A Big Data Management Solution by Talend
February 25, 2013 - (Free Research)
This resource explores an open source approach and flexible big data integration platform that addresses these challenges and enables users to easily connect and analyze data from disparate systems to help drive and improve business performance.
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Data Drives Agility at Colgate-Palmolive by SAP America, Inc.
September 30, 2012 - (Free Research)
Master data management (MDM) and global reporting are a powerful duo, but in order to glean the best insights from your data, you need a system that ensures consistency across all business units. Read this eye-opening case study to see how Colgate-Palmolive deployed a combination of SAP products to create a centralized data governance process.
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