Own Call Budget White Papers, Own Call Budget Software, Own Call Budget Research, Hardware and Services

Computer Weekly - 14 February 2012: Does government IT deliver value for money? by ComputerWeekly.com

February 14, 2012 - (Free Research)

This week’s Computer Weekly, investigates the costs of government IT, asking whether taxpayers are getting value for money from the 8,000 IT staff employed by Whitehall. We also examine how IT leaders are preparing for the growth of bring-your-own-device policies and the mobile security implications.

(EZINE)

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Archive Attender™ for Exchange - Affordable Email Archiving by Sherpa Software

Archive Attender is a solution designed to move or copy messages from mailboxes, PST files and public folders. Administrators search indexed archives and view reports for storage and compliance. No SQL database or proprietary hardware required. Offers flexible archiving architecture. Free Trial available.

(SOFTWARE PRODUCT)

Converting Service Calls into Sales with Real-Time Offer Management by SAP America, Inc.

July 1967 - (Free Research)

Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.

(WHITE PAPER)

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Guide: Desktop Authority Password Self-Service by ScriptLogic Corporation

June 2009 - (Free Research)

Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.

(WHITE PAPER)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Three Keys to Effective Service-oriented Architecture Governance by Accenture

June 2008 - (Free Research)

While most leading companies' IT organizations are well on the way to adopting service-oriented architecture capabilities, many find their progress slowed by questions about who owns business services.

(WHITE PAPER)

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Employee-owned Smartphones: Seize the Opportunity by BlackBerry

July 2010 - (Free Research)

With the increasing demand for employees to use personal smartphones for work-related duties, IT management must take a leadership role in setting up mobile strategies, new policies, and a fresh approach to allowing smartphones access to corporate resources. Continue reading to learn more.

(WHITE PAPER)

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Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

(ASP)

How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 2012 - (Free Research)

Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.

(WHITE PAPER)

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The Business Case for Project Portfolio Management by Innotas

June 2011 - (Free Research)

In order to better prioritize project planning, many organizations are turning to project and portfolio management (PPM). PPM can help your own business deliver projects on time, align IT and business goals and stay within a defined budget. Inside this whitepaper, learn more about the advantages of project visibility through the use of PPM.

(WHITE PAPER)

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E-Guide: Key Grounding and Voltage Considerations In the Data Center by Schneider Electric

January 2011 - (Free Research)

This e-guide explains the reasons for implementing grounding methods and the problems that can occur if it is done incorrectly. Find out how to design your data center’s power system with key components in mind and how much power to implement in your data center.

(EGUIDE)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 2011 - (Free Research)

Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO).

(WHITE PAPER)

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Employee-owned Smartphones: Seize the Opportunity by BlackBerry

September 2011 - (Free Research)

It’s no longer feasible for an IT department to ignore the smartphone push from the majority of the employee population. IT management must attempt to channel the chaos and determine ways to embrace the personal mobility wave while maintaining effective security and management measures, especially in relation to the corporate network.

(WHITE PAPER)

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PBX Buying Guide: How to Choose the Right Phone System for Your Business by Fonality Inc.

August 2010 - (Free Research)

While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process.

(WHITE PAPER)

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Presentation Transcript: Endpoint security fundamentals by Sophos, Inc.

June 2009 - (Free Research)

This presentation transcript, taken from the video of the same name, offers a "back-to-basics" look at endpoint security and helps you identify the truly critical components of an enterprise client security program, especially when budgets are tight.

(PRESENTATION TRANSCRIPT)

What’s next for mobile application development? by Kony

November 2012 - (Free Research)

In this E-Guide, discover how organizations can effectively deliver the right targeted mobile applications without breaking the bank.

(EGUIDE)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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Earned Value Lite: Making Earned Value Management Work for Every Project by Oracle Corporation

May 2009 - (Free Research)

Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.

(WHITE PAPER)

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Web 2.0 at Work: Departmental Use Cases by Oracle Corporation

August 2008 - (Free Research)

With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

CW+ Casio research: The meeting room marathon - a waste of corporate time ? by ComputerWeekly.com

July 2010 - (Free Research)

Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company.

(WHITE PAPER)

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Security Whitepaper: Google Apps Messaging and Collaboration Products by Google

July 2010 - (Free Research)

Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.

(WHITE PAPER)

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Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 2010 - (Free Research)

Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.

(WHITE PAPER)

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New! Smart SOA Connectivity and Integration Podcast Series by IBM

March 2011 - (Free Research)

Listen to software development experts from the IBM® Software Development Laboratory and some of their U.S.-based counterparts explain how to reduce complexity, improve access to vital business information, and optimize IT budgets in this exclusive, listen-at-your-own-pace podcast series on Smart SOA Connectivity and Integration.

(PODCAST)

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Coping with grassroots IT innovation by AppSense

June 2012 - (Free Research)

Employees today are trying to create their own solutions to practical IT challenges they face on a day-to-day basis, which can present challenges to the IT department. Learn how your organization can harness the key elements of this user-driven IT innovation in a way that complements current infrastructure and practices.

(WEBCAST)

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