Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. 

Reducing power consumption in a data center is one of the top priorities for IT professionals. When trying to design an energy-efficient data center, it is important to take a holistic view of the entire data center, comparing the solutions for total power consumption and weighing the costs and benefits. 

Business Continuity and Disaster Recovery (BC/DR) emerges as one of the critical areas of focus as these data centers virtualize, unify, centralize, and scale out their storage resources. This document discusses some of the critical challenges related to the BC/DR solutions and how the Cisco MDS 9000 I/O Accelerator (IOA) addresses each of them. 

In this webcast, learn how to get more utilization from your data center by virtualizing your hardware environment. Discover how to ensure your virtual technology choice is secure and scalable. Learn more about blade servers, platforms and processor tools to support your virtualization efforts. 

The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues. 

Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented. 

This document details an example Dell solution architecture for Microsoft Exchange Server 2010. The Exchange 2010 solution architecture is sized and architected according to the requirements detailed here. It is intended to serve as a blueprint or example for organizations whose requirements are similar. 

This document describes some of the components and concepts involved in designing a highly available deployment of VMware vSphere on a SAN, in conjunction with the Cisco MDS 9000 and Emulex HBAs. 

Online backup is an effective solution for SMBs, which are often challenged by many of the same data management issues larger companies face. This podcast covers various aspects of online backup services, how to evaluate your needs, what to look for given your backup requirements, and how to decide if a combined backup/DR plan is right for you. 

In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more. 

In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA. 

Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings. 

How does outsourcing fit into your business strategy? Outsourcing your backup data can be a convenient and reliable method of handling backups — if you select the right vendor and ask the right questions. This podcast covers some of the questions you should ask any potential vendor before you sign on the dotted line.