The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..
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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc. January 2006 - (Free Research) Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn how technology, if chosen and implemented carefully, will have a major impact on driving down these costs, in both the short and long term.  (WHITE PAPER) READ ABSTRACT |

Accelerating Return on Investment through B2B Outsourcing by Crossgate February 2010 - (Free Research) In the past, companies relied on software, developers, and consultants to adapt internal technology to fit their business. By outsourcing B2B to integrate suppliers and operations, companies can reduce ongoing infrastructure costs, reduce the amount of staff required to perform daily tasks, and most importantly, create organizational agility.  (WHITE PAPER) READ ABSTRACT |

The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation by IBM May 2008 - (Free Research) The ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise.  (WHITE PAPER)

Computer Weekly 6 December 2011: Read this week’s issue of the UK’s leading technology publication, featuring news on open data, cyber security and our social media awards by ComputerWeekly.com December 2011 - (Free Research) In this week's Computer Weekly, we examine the economic benefits of plans to release more government data for wider re-use by software developers. We announce the winners of our Social Media Awards, and hear what the IT industry thinks of the new UK cyber security strategy. Download the new issue now.  (EZINE)

Computer Weekly - 13 December 2011: Read this week’s special issue announcing the UKtech50 – the 50 most influential people in UK IT. by ComputerWeekly.com December 2011 - (Free Research) In this week's special issue of Computer Weekly, we reveal the UKtech50 - our list of the 50 most influential people in UK IT. This year's winner is Mike Lynch, CEO of Autonomy, who talks in an exclusive interview about his hopes for the UK technology industry, and life at HP since the company's 7bn GBP acquisition. Download the new issue now.  (EZINE) READ ABSTRACT |

Location, Location, Location! Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services by Fairway Technologies, Inc. November 2010 - (Free Research) This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience.  (WHITE PAPER) READ ABSTRACT |

Multi Process HR Outsourcing for Large US Retailer by Wipro Technologies January 2009 - (Free Research) Learn from the success one of the largest U.S. retailers who implemented an integrated global HR outsourcing solution that combined process, technology, domain, and service delivery expertise.  (WHITE PAPER) READ ABSTRACT |

CW+: Special report on Accenture by ComputerWeekly.com August 2010 - (Free Research) When Bill Green spelled out his vision for Accenture in a rare interview shortly after taking over as chief executive six years ago, he said the company would “dream up and build services so powerful and so exceptional that they will be required to compete in any industry, from financial services to manufacturing”.  (WHITE PAPER) READ ABSTRACT |

Expert data center management tips:  consolidating, collocating, or the cloud by SAVVIS October 2011 - (Free Research) This expert resource explains the differences between two methods of data center outsourcing management (IaaS and DCaaS). Discover which makes sense for your business, and learn about the pros and cons of collocation, including ensured uptime and increased security.  (EGUIDE) READ ABSTRACT |

Outsourced records management: Cut costs without cutting corners by Iron Mountain March 2012 - (Free Research) How can you cut costs of storing vast amounts of unnecessary data? Gain 8 quick tips for faster, more-reliable information management.  (WHITE PAPER) READ ABSTRACT |

Special Report on Steria by ComputerWeekly.com September 2012 - (Free Research) This 5 page special report from Computer Weekly gives you the facts on Steria, its strategy, products and services and reviews its financial performance.  (WHITE PAPER) READ ABSTRACT |

Systems Of Engagement Demand New Integration Solutions — And A New IT by IBM April 2013 - (Free Research) This in-depth Forrester report explores how major companies across the globe are approaching the integration of new customer engagement technologies and what they are doing to surpass customer expectations.  (WHITE PAPER) READ ABSTRACT |

Video: Transition to BPO by Hewlett-Packard Company March 2013 - (Free Research) In this brief Computer Weekly webcast, learn why BPO important strategy and what to expect during any transition to BPO. Explore the merits of the three approaches: in-house, outsourced, and hybrid model. And discover how you can achieve certain benefits.  (WEBCAST) READ ABSTRACT |

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company September 2009 - (Free Research) Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.  (CASE STUDY) READ ABSTRACT |

How to Make Indirect Procurement Outsourcing Work Effectively by SAP America, Inc. March 2010 - (Free Research) Consider how procurement outsourcers have helped customers improve strategic sourcing, contract negotiations and operational procurement. Yet they need to connect these areas with integrated, sourcing-to-settlement procurement processes by providing customers with standard processes and platforms.  (WHITE PAPER) READ ABSTRACT |

Letting go: the key to Migrating apps to the cloud by Fujitsu America, Inc. November 2011 - (Free Research) To reap the full benefits of application outsourcing and cloud computing, organizations have to manage their application portfolio more effectively and designate which applications can be moved to the cloud. Access this exclusive resource to learn how moving your applications to the cloud can generate significant savings for your company.  (WHITE PAPER) READ ABSTRACT |

Offshore Software Test Automation: A Strategic Approach to Cost and Speed Effectiveness by LogiGear Corporation August 2008 - (Free Research) This white paper presents an overview of an innovative approach to integrating global resourcing and the latest test automation tools. It also explores the software development and testing process, global resourcing and the automation of software testing.  (WHITE PAPER) READ ABSTRACT |

9 Steps to Building a Business Case for B2B Integration by IBM February 2011 - (Free Research) Putting together a business case does not rank high on most IT executives’ list of favorite activities. But the ability to put together a compelling case is now more than ever a core competency. This paper explains how you can significantly increase your chances of approval if you follow the nine steps provided within.  (WHITE PAPER) READ ABSTRACT |

Now Is the Time to Rethink Your B2B Integration Strategy by IBM February 2011 - (Free Research) As enterprises find new offerings and better products available to them, and as customer requirements change, there is a move to reassess and improve their processes involving B2B integration. This white paper provides guidance and tools that will help guide B2B teams as they go through their reassessment.  (WHITE PAPER) READ ABSTRACT |

Speed Cloud Services with Pre-integrated Infrastructure Platforms by VCE (E-mail this company) December 2011 - (Free Research) Read this brief case study to learn how business process outsourcing (BPO) and IT solution provider ACS rolled out cloud services to its clients in less than a month, allowing the company to streamline its security, compliance, and change management, free up resources to develop differentiated services, and create new business opportunities.  (CASE STUDY) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com August 2012 - (Free Research) This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies.  (IT BRIEFING) READ ABSTRACT |

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd October 2009 - (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.  (CASE STUDY) READ ABSTRACT |

The new business of technology: extend, transact and optimize by IBM July 2012 - (Free Research) New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.  (WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America by Dell, Inc. and Intel® July 2011 - (Free Research) More and more companies are showing interest in data center outsourcing, but there are a variety of providers to choose from. This white paper compares the outsourcing capabilities and infrastructure utility services of 17 vendors. Find out which providers were considered the challengers, leaders, niche players, and visionaries.  (WHITE PAPER) READ ABSTRACT |

Whitepaper: Balancing the Outsourcing Equation by Blueprint Software Systems Inc. April 2013 - (Free Research) This informative white paper explores the root causes of why outsourcing of business application development does not deliver on its promises, and offers an approach to eliminate these issues using a four-part strategy of processes, standards, practices and requirements management.  (WHITE PAPER) READ ABSTRACT |

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