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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s more...
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Outsourcing Software Development Starter Kit by Nagarro, Inc.

September 2008 - (Free Research)
This white paper discusses the key challenges involved in managing outsourced and offshore product development programs. Learn more in this Outsourcing Software Development Kit. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

3-D Security by Information Security Magazine

September 2008 - (Free Research)
Unwrap Windows Server 2008, the first server revision under Trustworthy Computing. Microsoft promises it is secure by design, default and deployment. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

New Application Security Regulations: Building Compliance In by Ounce Labs

January 2008 - (Free Research)
Ounce Labs is one of the leading source code analysis vendors to provide PCI-specific capabilities. Our solution provides your executives, analysts, developers and auditors with the answers they need to manage risk within your system. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Overcoming Web 2.0 Challenges Through Load Testing by Keynote Systems

July 2008 - (Free Research)
Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business. 
(VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape

June 2008 - (Free Research)
Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Building for the Future by Dell, Inc

August 2008 - (Free Research)
ICorps installed a Dell™ PowerVault™ MD3000i Internet SCSI (iSCSI) storage area network (SAN) to support a virtualized server environment that uses two Dell PowerEdge™ 2950 servers running VMware® virtualization software. 
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Streaming Perspective: Hosted Streaming Quality Measurement by Keynote Systems

Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates Inc.

Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization. 
(SERVICE) GO TO DETAILED REPORT

The Truth About Outsourcing Help Desk by ABS Associates Inc.

February 2008 - (Free Research)
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let’s take a closer look at ten common myths about help desk outsourcing, as well as the truths behind them. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Help Desk Warning Signs: Is it Time to Consider Outsourcing? by ABS Associates Inc.

July 2008 - (Free Research)
There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the signs that signify when it might be time to consider an outsourced support solution. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems

February 2008 - (Free Research)
Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Expensewatch.com: T&E Expense Reports, A/P Invoice Management & Purchasing by ExpenseWatch.com.

Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately. 
(ASP) GO TO DETAILED REPORT

Telecom Expense Management Solutions by AnchorPoint.

August 2008 - (Free Research)
Few enterprises have a detailed understanding of how much they are spending on telecom equipment and services. Learn how AnchorPoint offers a fully integrated applications software suite to manage current and planned communications environments. 
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

IFS Applications - Supply Chain Management by IFS

Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

LoadPro: Consultative Load Testing by Keynote Systems

With Keynote’s Loadpro, testing consultants load test your site by generating real-world Internet traffic and help uncover performance problems before they impact your customers and bottom line. Keynote LoadPro uses a sessions per hour model to realistically load test a Web site and provides a more accurate method of simulating realistic traffic. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Application Monitoring: Best Practices for Application Performance by AVIcode, Inc

January 2008 - (Free Research)
This white paper explores how to optimize application availability and reliability through an always on approach to application monitoring that combines reactive and proactive techniques. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

"Multisourcing: The New Face of Outsourcing for Today's Business World" by Dimension Data.

August 2008 - (Free Research)
The Multisourcing approach allows clients to pick and choose between Service Providers and select the “right” sources for IT services in order to obtain the best business outcomes. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Collaboration One of the Fundamental Engines of Lean Initiatives - Avoiding the Eighth Deadly Waste by TANDBERG.

March 2008 - (Free Research)
This white paper details best practices for implementing video communication into an organization and highlights a number of companies that have successfully done so. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company)

ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Move Web Application Security Testing into Your Development Cycle by IBM.

October 2008 - (Free Research)
This paper focuses on the role developers can play in solving Web application security issues, and it details how IBM Rational® AppScan® Developer Edition software can enable them to do so. 
(WHITE PAPER) GO TO WHITE PAPER

Strengthening Web Application Security: Charting a Robust Strategy That Starts at Development. by IBM.

October 2008 - (Free Research)
This paper examines the current dilemma that security auditors face as the bottleneck for Web application deployment. 
(WHITE PAPER) GO TO WHITE PAPER

Managing Application Performance by Understanding Applications by Shunra Software

July 2008 - (Free Research)
This paper describe how IT organizations can use WAN emulation tools to improve the performance of applications, plan for change and improve the relationship between the application groups and the network group. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Pillars of Application Quality: Security, Functional, and Performance Testing by Hewlett-Packard Company

February 2008 - (Free Research)
HP QAInspect delivers automated security information that QA professionals and software testers can access at any point in the application development process to identify and remediate potential security defects. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Getting the Most from Sharepoint through Intuitive Application Development Tools by Quest Software, Inc

August 2008 - (Free Research)
Is your organization recognizing SharePoint as more than just a document warehouse? Learn how you can quickly and effectively take advantage of SharePoint’s advanced functionality. Read the white paper today. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Five Best Practices for Improving Software Development and Testing by VMLogix

August 2008 - (Free Research)
This whitepaper discusses how VLA is transforming the test and development lab, and provides best practices for automating the test and dev process to maintain or strengthen your competitive advantage by getting better products to market faster. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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