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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more...
>> Discover more offerings from SAP America, Inc..
WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more...
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Driving Revenue Through CRM Integration by Marketo

June 27, 2013 - (Free Research)
In this helpful resource, discover four keys to establishing successful integration of your CRM system and marketing automation. Explore how your sales, marketing, customer service, and accounting teams can work together to close the loop of great customer experience. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Improving Business Performance through Customer Intimacy by IBM

November 18, 2010 - (Free Research)
Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance. 
(WHITE PAPER) READ ABSTRACT |

Managing Your Data Assets by Pitney Bowes Business Insight

July 30, 2009 - (Free Research)
Information management is integral to successfully maintaining a competitive advantage. The value of all your data can increase or decrease over time depending on how you manage it. Read on to learn how to gain the insights into information management you need to succeed and gain that competitive edge that is now more important than ever. 
(WHITE PAPER) READ ABSTRACT |

Managing Your Data Assets by Pitney Bowes Business Insight

March 09, 2009 - (Free Research)
Are you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information! 
(WHITE PAPER) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: External Deployments by Oracle Corporation

August 01, 2008 - (Free Research)
Discover how several innovative companies are using collaboration, blogging communities, social networks, and related forms of communication to enhance branding, increase reputation among customers and communicate with them, create public support, and increase team productivity and knowledge sharing. 
(WHITE PAPER) READ ABSTRACT |

Operational Excellence: Enabling Sustained Growth : Spotlight on the Americas by SAP America, Inc.

January 23, 2009 - (Free Research)
Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy. 
(WHITE PAPER) READ ABSTRACT |

Full Spectrum Customer Data Integration (CDI) Solutions by Pitney Bowes Business Insight

March 09, 2009 - (Free Research)
Accurate customer information is essential to business success. It provides customer insight, informs decisions and drives strategy. Managed effectively, this information allows organizations to improve customer retention and increase the value of individual customers. This white paper covers the necessity of a customer data integration program. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc.

September 02, 2010 - (Free Research)
By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Exchange Server: To Outsource or Not to Outsource by Bsafe Information Systems

November 2008 - (Free Research)
Microsoft Exchange Server can bring to your company but the internal deployment delays, administrative complexity and cost of Exchange just isn’t practical. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Exchange Server: To Outsource Or Not To Outsource by mindSHIFT Technologies, Inc.

July 2011 - (Free Research)
Follow the lead of tens of thousands of small and mid-size businesses who use Microsoft Exchange as a hosted service and provide your company with the full power of Microsoft Exchange without the high costs, deployment delays, drain on IT resources, maintenance and upgrade headaches. 
(WHITE PAPER) READ ABSTRACT |

Producing to Order: Discrete Manufacturers and Customer Demand by SAP America, Inc.

August 2009 - (Free Research)
Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design. The greatest impact is expected from plans to implement demand-driven manufacturing. 
(WHITE PAPER) READ ABSTRACT |

Outsourcing Your Network – Lock, Stock, and Barrel or Bite-sized Chunks? by Dimension Data

February 2014 - (Free Research)
This whitepaper covers the changing strategy for outsourcing ICT to a service planner. Organizations are now using a multi-or-selective sourcing model instead of an all-in-one approach. 
(WHITE PAPER) READ ABSTRACT |

Enabling Enterprise Mobility: Transform the Mobile Computing Environment by Hewlett-Packard Company

September 2011 - (Free Research)
Read this paper to uncover best practices for a three-step mobile management strategy that looks at: foundational enterprise-wide policies around security, privacy, and end-user computing; the collaboration infrastructure that  needs to be established; and the required end-to-end architectural decisions, application, and infrastructure models. 
(WHITE PAPER) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation

August 2008 - (Free Research)
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. 
(WHITE PAPER) READ ABSTRACT |

Complex Managed Hosting: Market Survey and Vendor Feature Comparison by Connectria Hosting

August 2010 - (Free Research)
In its most sophisticated form, complex managed hosting, companies can outsource high-level IT functions such as OS management, virtualization, load balancing, performance monitoring, security and more. Read this market survey to get a comparison of the different features offered by complex managed hosting companies. 
(WHITE PAPER) READ ABSTRACT |

How They Do It in Switzerland…Outsource the Code, Insource the Quality: McCabe IQ Analyzes and Visualizes Software Quality in Critical International Financial Systems by McCabe Software, Inc.

April 2012 - (Free Research)
<p>Given the competitive marketplace, evaluating source code analysis tools can be overwhelming. This case study highlights one recommended offering, the quality indicators it provided, and the results one organization achieved after implementing it.</p> 
(CASE STUDY) READ ABSTRACT |

How Analytics Bring Organizations Closer to Their Customers by IBM

December 2013 - (Free Research)
Access the following white paper to uncover expert insights on how to leverage business intelligence coupled with predictive analytics to take your customer relationships to the next level. Uncover the importance of customer intimacy and how you can achieve it easily and efficiently. 
(WHITE PAPER) READ ABSTRACT |

Business Value of Sterling Commerce Managed Services for B2B Integration by Sterling Commerce, An IBM Company

September 2009 - (Free Research)
Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider. 
(WHITE PAPER) READ ABSTRACT |

Why Outsource to Russia? by SolovatSoft

August 2008 - (Free Research)
Why Outsource to Russia? How about scalable IT labor resources, low employee turnover, and reasonable prices. Do you need further convincing? The Read this white paper! 
(WHITE PAPER) READ ABSTRACT |

Video: Smith & Nephew talk about why they outsourced with HP to provide a finance and administration BPO services platform for growth and competitiveness by Hewlett-Packard Company

March 2013 - (Free Research)
In this brief webcast, David Trollope, Senior Vice President of Global Financial Systems at Smith & Nephew, discusses their decision to outsource their financial business processes. Continue on to discover the criteria they focused on while choosing a BPO partner and gain insights on what they learned throughout the process. 
(VIDEO) READ ABSTRACT |

CW+: PA Consulting: Securing data in the cloud by ComputerWeekly.com

August 2010 - (Free Research)
Economies of scale, flexibility and costreduction – cloud advocates have made sure that we are familiar with these potential benefits, even if we have yet to agree on an exact definition of cloud computing. But doubters argue that none of these benefits will actually be available unless some fundamental security issues can be overcome. 
(WHITE PAPER) READ ABSTRACT |

Xsigo I/O Director: A Scalable Solution for Virtualization and cloud computing by Xsigo Systems

May 2011 - (Free Research)
Many businesses, faced with limited space, power, and cooling in their data centers as well as a chilly economic climate, are looking to outsource some, or all, of their IT infrastructure. This white paper reveals how new service providers offer key advantages to businesses, and explains how to successfully manage issues of consolidation. 
(WHITE PAPER) READ ABSTRACT |

Reducing the Cost of Electronic Gaming Machine Support with Intel® vPro™ Technology by Wipro Technologies

February 2009 - (Free Research)
This paper illustrates the expected cost savings of deploying this technology to support electronic gaming operations. 
(ARTICLE) READ ABSTRACT |

Mobility at a Crossroads by Sybase, an SAP company

May 2011 - (Free Research)
Analysts continue to forecast rapid growth in enterprise mobility deployments in the coming years, and as stated earlier, by 2013 25% of all business mobility deployments will be based on the SaaS model.4Telecom services vendors and traditional IT 
(WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Outsourcing by ComputerWeekly.com

July 2011 - (Free Research)
This in-depth buyer's guide, assesses the trends in outsourcing, the options for small and medium sized companies and the role of governance. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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