Outlook 2003 Business Contact Manager Shared Data White Papers, Outlook 2003 Business Contact Manager Shared Data Software, Outlook 2003 Business Contact Manager Shared Data Research, Hardware and Services

Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center by Calabrio, Inc.

January 25, 2012 - (Free Research)

This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget.

(WHITE PAPER)

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Public Folders in Exchange Server 2010: What You Should Know by Global Knowledge

March 17, 2010 - (Free Research)

In the early days of the beta version of what became known as Exchange 2007, the internet was littered with rumors and speculation about the demise of Exchange Public Folders. In this white paper we will examine Exchange Public Folders and consider where they fit in our plans for a messaging infrastructure.

(WHITE PAPER)

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Podcast - Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

March 07, 2006 - (Free Research)

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.

(PODCAST)

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How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

October 2005 - (Free Research)

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.

(WHITE PAPER)

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North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.

January 2012 - (Free Research)

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry.

(WHITE PAPER)

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IT matters again by ComputerWeekly.com

December 2011 - (Free Research)

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.

(IT BRIEFING)

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Exchange Server 2010: What's New and What's Changed? by Global Knowledge

August 2009 - (Free Research)

In this white paper, we will look at some of the key changes that will be revealed with the new version of Exchange and how these changes will impact the messaging environment.

(WHITE PAPER)

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Best Practices for a Smooth Exchange 2010 Migration by Mimecast

July 2011 - (Free Research)

This white paper details best practices for a smooth migration from Exchange 2003 to Exchange 2010. Review how to identify and minimize risks before migration, prepare the existing infrastructure, and perform the actual migration.

(WHITE PAPER)

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IT Marketing Executive Outlook - Key Tactics to Improve Your Marketing Results by KnowledgeStorm Webinars (E-mail this company)

August 2005 - (Free Research)

This presentation document by MarketingSherpa and KnowledgeStorm, presents findings from MarketingSherpa's new report: "IT Marketing Benchmark Guide 2005-2006: Data for B-to-B Software, Hardware & Services Marketers." Learn what IT marketers revealed about their results and budgets and real-life numbers to help benchmark lead generation plans.

(ANALYST REPORT)

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The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)

The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.

(WHITE PAPER)

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7 Best Practices for Speech Analytics by Autonomy, an HP company (E-mail this company)

December 2011 - (Free Research)

Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.

(WHITE PAPER)

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Storage Magazine May 2011 by SearchStorage.com

May 2011 - (Free Research)

Named as one of Storage magazine’s “Hot Technologies for 2011”, automated storage tiering is an effective way to make efficient use of installed data storage resources, and to take advantage of the high performance of solid-state storage.

(EZINE)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

CBS E-Book: Converged Hardware Management by Oracle Corporation

April 2011 - (Free Research)

View this interactive E-Book to learn how Oracle Enterprise Manager Ops Center can dramatically improve your converged datacenter operations and productivity.

(EBOOK)

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An Introduction to Windows Server 2008 Server Manager by Global Knowledge Network, Inc.

January 2008 - (Free Research)

This white paper introduces the Server Manager console and will help you find your way around it, so that you can get up to speed with Server 2008 quickly.

(WHITE PAPER)

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TouchPoints TV: Rochelle Schard, Infor by Infor WFM Workbrain

February 2012 - (Free Research)

In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM).

(VIDEOCAST)

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TouchPoints TV: Rochelle Schard, Infor by Infor CRM

February 2012 - (Free Research)

(VIDEOCAST)

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Windows 2003/2000/XP Security Architecture Overview by Global Knowledge Network, Inc.

June 2005 - (Free Research)

Windows 2003 Server, its workstation cousin Windows XP, and its predecessor, Windows 2000, all bring substantial advances in both reliability and security compared to Windows NT 4.0. This briefing lays out the main security features of the Windows 2003 operating system family, and put them together into a "big picture" context.

(WHITE PAPER)

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Gartner: The future of videoconferencing by ComputerWeekly.com

September 2010 - (Free Research)

With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach.

(WHITE PAPER)

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Storage Center Command Set for Windows Powershell by Dell Compellent

May 2011 - (Free Research)

With Fluid Data storage, Dell Compellent offers one of the first SANs (Storage Center) to offer a Windows PowerShell–based command set to integrate Microsoft IT infrastructures. Check out this white paper to learn the four ways this new technology can help your organization save time and cut costs.

(WHITE PAPER)

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IT Marketing Executive Outlook: Key Tactics to Improve Your Marketing Results by KnowledgeStorm Webinars (E-mail this company)

August 2005 - (Free Research)

This Webcast, presented by MarketingSherpa and KnowledgeStorm, presents findings from MarketingSherpa's new report: "IT Marketing Benchmark Guide 2005-2006: Data for B-to-B Software, Hardware & Services Marketers." Learn what IT marketers revealed about their results and budgets and real-life numbers to help benchmark lead generation plans.

(WEBCAST)

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SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.

(HARDWARE PRODUCT)

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

(ASP)

Award-Winning Microsoft Training Including Windows Vista, MCSE Certifications, and Exchange by Global Knowledge Network, Inc.

April 2006 - (Free Research)

Our MCSE Boot Camp is an intensive program that will help you get up to speed on Windows 2003 and prepare you for three new certifications - MCSE, MCSA, and Microsoft Certified Professional (MCP) status in each of the exam topics. The course features a combination of the theory and practical aspects of the Windows 2003 technologies.

(E-LEARNING TUTORIAL)

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Shamrock: Building Supplier Keeps Business Growing by BlackBerry

September 2011 - (Free Research)

Access this case study to learn how one company deployed BlackBerry® Enterprise Server Express to provide the company with many of the same BlackBerry® smartphone features that employees were accustomed to using, without additional software or user license fees.

(CASE STUDY)

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