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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc

June 15, 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. 
(WHITE PAPER) READ ABSTRACT |

Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges by SkillSoft Corporation

August 18, 2009 - (Free Research)
In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company's IT Staff. 
(ANALYST BRIEF) READ ABSTRACT |

Presentation Transcript: Business Case for Data Protection Survey & Results by Ounce Labs, an IBM Company

October 21, 2009 - (Free Research)
This presentation transcript presents the results of a survey conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company. The survey determines what senior executives think about the value proposition of corporate data protection efforts. Read on to learn more. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

New Ponemon Study Reveals Disconnects in Building the Business Case for Data Protection by Ounce Labs, an IBM Company

September 24, 2009 - (Free Research)
In this webcast, newly released research reveals that C-level executives lack confidence in their organization's ability to safeguard sensitive data. This survey, conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company, determines what senior executives think about the value proposition of corporate data protection efforts. 
(WEBCAST) READ ABSTRACT |

Five CIO Challenges Addressed by Better Change Management by IBM

March 01, 2008 - (Free Research)
In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage. 
(WHITE PAPER) READ ABSTRACT |

The Path toward Pervasive Business Intelligence at Ferrari North America by Tableau Software

December 2008 - (Free Research)
Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes. 
(WHITE PAPER) READ ABSTRACT |

Configuration Audit and Control: 10 Critical Factors to Change and Configuration Management Success by Tripwire, Inc.

October 2008 - (Free Research)
As businesses have instituted internal, industry, and government mandated regulatory compliance, the need for audit data to prove conformity has also become a necessity. Read this white paper to learn how configuration audit and control provides a single, independent source for enforcing and reporting on a change policy across an organization. 
(WHITE PAPER) READ ABSTRACT |

Vulnerability Assessments: Guidelines to Maximize Performance by Lumension

October 2007 - (Free Research)
This white paper outlines the process for successfully integrating vulnerability scanning and remediation capabilities to ensure your organization maintains a secure environment while complying with internal and external security policies. 
(WHITE PAPER) READ ABSTRACT |

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM

December 2008 - (Free Research)
This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns? 
(WHITE PAPER) READ ABSTRACT |

Improving Organizational Performance Management Through Pervasive Business Intelligence by SAP BusinessObjects

June 2009 - (Free Research)
Evidence of the competitive value of business intelligence (BI) and analytics solutions is growing. This IDC white paper discusses the growing body of evidence suggesting a direct link between investment in business analytics solutions and organizational performance. 
(WHITE PAPER) READ ABSTRACT |

Business Case for Data Protection: Study of CEOs and other C-level Executives by Ounce Labs, an IBM Company

July 2009 - (Free Research)
This study looks at what senior executives think about the value of corporate data protection efforts within their organizations. It is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information. 
(ANALYST REPORT) READ ABSTRACT |

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin Corporation

October 2009 - (Free Research)
This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Agile for Your Organization by Construx Software

September 2008 - (Free Research)
This white paper will outline the major organizational, cultural, and project considerations that are critical to a successful Agile adoption. 
(WHITE PAPER) READ ABSTRACT |

Addressing the challenges of implementing a customer-centric strategy by Infor CRM

December 2008 - (Free Research)
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. 
(WHITE PAPER) READ ABSTRACT |

Delivering Customer Value: Innovative Approaches to Maintain Competitive Success by SAP AG

July 2007 - (Free Research)
This paper explores the concepts of sales growth in relation to understanding who your customers are, connecting a go-to-market strategy with technology, and using technology to sharpen internal practices. 
(WHITE PAPER) READ ABSTRACT |

Organizational Readiness Challenges Companies Like Yours Face by SAP AG

January 2009 - (Free Research)
This SAP executive insight "Organizational Readiness" explains the organizational readiness challenges that companies face. 
(WHITE PAPER) READ ABSTRACT |

Managed Public Key Infrastructure: Securing Your Business Applications by VeriSign® (UK, Middle East, Africa)

December 2005 - (Free Research)
The VeriSign® Managed PKI service is an outsourced offering that enables enterprises of any size to rapidly and confidently deploy PKI services. It alleviates the burden of planning, building, and maintaining a PKI, while allowing enterprises to maintain internal control over digital-certificate issuance, suspension, and revocation. 
(WHITE PAPER) READ ABSTRACT |

VMware vSphere 4: The Best Platform for Building Cloud Infrastructures by Dell, Inc.

April 2009 - (Free Research)
VMware vSphere™, the industry's first cloud operating system, leverages the power of virtualization to transform datacenters into dramatically simplified cloud computing infrastructures and enables IT organizations to deliver the next generation of flexible and reliable IT services. 
(BROCHURE) READ ABSTRACT |

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 
(PRESENTATION) READ ABSTRACT |

Differentiate Your Company with Complete CRM by Oracle Corporation

June 2009 - (Free Research)
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM. 
(WHITE PAPER) READ ABSTRACT |

How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation

January 2009 - (Free Research)
The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. 
(WHITE PAPER) READ ABSTRACT |

Performance Under Pressure: The State of Enterprise Web Application Quality and Availability by Oracle Corporation

July 2009 - (Free Research)
Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations. 
(WHITE PAPER) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.

September 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 
(CASE STUDY) READ ABSTRACT |

Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment by CDC Global Services - Catalyst

September 2009 - (Free Research)
This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team. 
(WHITE PAPER) READ ABSTRACT |

Top 3 Essential Elements of Information Security in SaaS Solutions by Esker Inc.

July 2009 - (Free Research)
This paper outlines key aspects of information security companies should look for in SaaS solutions to protect information and ensure business success, focusing on three essential elements instrumental to achieving this goal: data privacy, access control and business continuity. 
(WHITE PAPER) READ ABSTRACT |

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