This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment. 

The ISG Outsourcing Index provides a quarterly review of the latest sourcing industry data and trends. 

In this week’s issue of Computer Weekly we kick-off a programme of content aimed at providing a resource for IT training, education and career development. We also look at the controversial supplier contracts for the NHS IT programme, and examine the challenges of Big Data - plus our usual analysis of the week’s news. Download the latest issue now. 

Download the Open Group Service Integration Maturity Model (OSIMM). 

Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience. 

Read transcript as it provides specific examples of backup and recovery solutions at the forefront of next-generation data protection. Discover industry-leading deduplication storage systems and software and how it enables organizations of all sizes to transform the way they protect and manage their information. 

The goal of this business continuity survey was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy. 

Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices. 

This report describes how organizations are attempting to improve specific decisions. Most analyses of decision-making address single capabilities, such as technology, leadership, or group process. In this research, the topics addressed were more comprehensive - the idea being to understand which improvements were used most frequently. 

Read this paper to learn how Imperva SecureSphere File Security products deliver real-time file monitoring, auditing, security, and user rights management for files stored on file servers and network attached storage (NAS) devices. 

This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health. 

The study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment. 

In this 1to1® Executive Dialogue, industry experts discuss the steps business leaders should take to leverage loyalty programs, integrated CRM, and customer insights to deliver a unified, personalized, and relevant customer experience that maximizes customer loyalty.