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Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences by Aspect

March 14, 2014 - (Free Research)
In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss. 
(EGUIDE) READ ABSTRACT |

Benefits Management: How to increase the business value of your IT projects by ComputerWeekly.com

February 15, 2013 - (Free Research)
This book extract explains how organisation can uses benefits management techniques to increase the value of IT projects to the business. 
(BOOK) READ ABSTRACT |

Accelerate Business Through a Cost-efficient Virtual Workforce: Citrix Transforms IT into an On-Demand Service for Virtual Workers by Citrix

May 25, 2009 - (Free Research)
This white paper defines a virtual workforce, describes the challenges and requirements that organisations face when supporting a virtual workforce, and explains how Citrix solutions can address these requirements and scale accordingly to foster and support future growth. 
(WHITE PAPER) READ ABSTRACT |

Data Storage That Simply Changes Everything by StorMagic, Inc.

May 2008 - (Free Research)
With data doubling each year, StorMagic's SM Series gives you the power of enterprise SAN storage-without the cost or complexity. 
(ARTICLE) READ ABSTRACT |

Analyst Brief: NERSC Case Study On Tape as Cost-Effective and Reliable Solution for Primary Data Storage by Oracle Corporation UK Ltd

December 2010 - (Free Research)
Check out this informative resource, which discusses why one organsation chooses tape as its primary storage option. 
(WHITE PAPER) READ ABSTRACT |

Buyer’s Guide to Antimalware by Panda Security

October 2009 - (Free Research)
Companies face complicated buying decisions when it comes to buying host-based antimalware. Should you purchase a protection suite? What should you include in that all-in-one package? Read this guide for helpful information about purchasing antimalware products. 
(EGUIDE) READ ABSTRACT |

Buyer’s Guide to Antimalware by AVG Technologies USA, Inc.

November 2009 - (Free Research)
Companies face complicated buying decisions when it comes to buying host-based antimalware. Should you purchase a protection suite? What should you include in that all-in-one package? Read this guide for helpful information about purchasing antimalware products. 
(EGUIDE) READ ABSTRACT |

Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

Best Practices for Resolving Business-Critical Application Problems by BMC Software, Extending Value with Identify Software

April 2008 - (Free Research)
This white paper details the challenges of application problem resolution, highlighting the best practices necessary to automate and accelerate the process as a means to optimize development. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Agile Business eBook Excerpt - Transform Your Organization by Rally Software

November 2013 - (Free Research)
Successful adoption of Agile - involving organizational and cultural change - will transform your organization into one that innovates, leads, adapts, and delivers. This excerpt guides you through an incremental and achievable approach to organizational change. 
(WHITE PAPER) READ ABSTRACT |

ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment! 
(SOFTWARE PRODUCT)

SOA and Web Service Management - Why planning now is vital for success by Progress Actional

August 2007 - (Free Research)
This webcast details the variety of SOA requirements and strategies that should be implemented to enhance organizational visibility to better serve critical applications. 
(WEBCAST)

Enterprise Data Governance: The Human Element by SAS

April 2013 - (Free Research)
This white paper explores the human element of enterprise data governance, as nearly every organizational task involving employees affects data quality. Read more to learn, through a simulated case study, how to combat people-related, data integration, organizational and cultural issues. 
(WHITE PAPER) READ ABSTRACT |

Organizational development's influence on the e-discovery process by SearchCompliance.com

November 2012 - (Free Research)
In this tip, learn how organizational culture and structure influences e-discovery process. 
(VIRTUAL SEMINAR) READ ABSTRACT |

The Organizational Impact of SOA by Progress

October 2006 - (Free Research)
In this interview, Gartner Group VP Daryl Plummer examines how SOA enables IT to be more flexible in aligning itself with various organizational business goals and he addresses the impact of SOA flexibility on the entire organization. 
(WHITE PAPER) READ ABSTRACT |

Achieve True Collaboration in Global Development by Telelogic, An IBM Company

December 2008 - (Free Research)
This paper explains the effective management of human capital, which includes not just the organization's own employees, but also members of the outsourcing team as well, is a key success factor. 
(WHITE PAPER) READ ABSTRACT |

Improving Organizational Performance Through Pervasive Business by SAP America, Inc.

March 2009 - (Free Research)
Explore the growing body of evidence suggesting a direct link between investment in business analytics solutions and organizational performance. This IDC white paper highlights market trends that point toward more pervasive use of BI solutions. 
(WHITE PAPER) READ ABSTRACT |

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM

December 2008 - (Free Research)
This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns? 
(WHITE PAPER) READ ABSTRACT |

Increasing Business Efficiency and End-User Productivity by Oracle Corporation

July 2009 - (Free Research)
The following report features Michael Fauscette, group vice president of IDC's Software Business Solutions research, answering questions posed by Oracle's customers regarding business efficiency and end-user productivity. 
(ANALYST REPORT) READ ABSTRACT |

People-Centric Recruitment: Texas Roadhouse's Approach for Building and Preserving Company Culture by Ultimate Software

December 2012 - (Free Research)
This brief case study details how restaurant chain Texas Roadhouse created and preserved a consistent organizational culture – even across multiple locations – and explores the value of the right people-centric recruiting tools. 
(CASE STUDY) READ ABSTRACT |

Best Practices for Organizational Records Management Strategy and Compliance Ready Records Retention Schedules by Iron Mountain

March 2014 - (Free Research)
The following expert e-guide, created by experts at SearchCompliance.com explores the keys to a compliance ready records retention schedule as well as records management strategy such as researching and developing your policy. Read on to learn more. 
(EGUIDE) READ ABSTRACT |

Top 10 Trends of BI for 2007 by HP

January 2007 - (Free Research)
Successful BI initiatives start with improvements to organizational components. Read this paper to discover the top 10 trends that will shape BI priorities in 2007 and how improving business processes can ensure successful BI initiatives in your business. 
(WHITE PAPER) READ ABSTRACT |

ERP and Environmental Footprint Management for Manufacturers by IFS

January 2012 - (Free Research)
This white paper examines not only the technologies, but the organizational dynamics necessary to successfully implement an environmental footprint management program that can encompass all organizational impacts on the environment. 
(WHITE PAPER) READ ABSTRACT |

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