Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..
		ServicePower - Strengthening the Service Chain by ServicePower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service more... >> Discover more offerings from ServicePower.

ServiceCEO for General Repair and Handyman Service Companies by Insight Direct (E-mail this company) There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for HVAC Installation and Repair Service Companies by Insight Direct (E-mail this company) No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier. It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company. It makes everything from scheduling to quoting and parts inventory management a simple task.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for Computer and Computer Repair Service Companies by Insight Direct (E-mail this company) ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized. It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for Janitorial and Professional Cleaning Services by Insight Direct (E-mail this company) There is no better software to help you run your Professional Cleaning service. Understanding the specific needs of the Janitorial and Cleaning service industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company) ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Choosing a Remote DBA instead of a Full-time Consultant? by Ntirety June 2008 - (Free Research) Relational databases like Oracle grow 3x to 5x in size every three years, but most are not backed up properly. Learn about one of the newest trends in the industry: to outsource or out-task to your database administration needs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The IT Guidebook to Evaluating Hosted Exchange Providers by 123Together June 2008 - (Free Research) This paper provides you with the information you will need when speaking with hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

System i Modernization Survival Guide: Future-proofing Your Applications and Development Strategies by LANSA June 2008 - (Free Research) This white paper provides a survival guide to help you cope with the dramatically increased pace and scope of business application development brought on by the Internet revolution. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Problems Eliminating Admin Rights? Best Practices Webinar by BeyondTrust May 2008 - (Free Research) BeyondTrust Privilege Manager enables organizations to remove administrator rights and allow end-users to run all required Windows applications, processes and ActiveX controls. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Applying the Principle of Least Privilege across the Enterprise: Locking Down Desktops by Removing Local Administrator by BeyondTrust May 2008 - (Free Research) When users login to their computers with local administrator privileges they greatly increase the risk of security breaches by viruses, malware users. By removing administrative privileges and implementing the security best practice of Least Privilege these threats can be avoided and network security increased. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

BeyondTrust® Application Rights Auditor by BeyondTrust May 2008 - (Free Research) Application Rights Auditor enables companies considering projects to remove administrative rights to make informed decisions about project scope. This helps determine the best solution to allow users to continue to do their jobs and eliminate application downtime. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enforcing Least Privilege With BeyondTrust Privilege Manager by BeyondTrust May 2008 - (Free Research) BeyondTrust Privilege Manager was the first product to enable the security best practice of Least Privilege in Windows environments by allowing administrators to assign end users permissions to required or selected applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Case Study: Quintiles Transnational and the Principle of Least Privilege by BeyondTrust May 2008 - (Free Research) Quintiles Transnational deployed BeyondTrust Privilege Manager on over 13,000 computers and since then it has met or exceeded all of Quintiles requirements and enabled end-users to access all required applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Building a Secure and Compliant Windows Desktop by BeyondTrust May 2008 - (Free Research) Removing administrator rights from end users when they log into their desktop is the Holy Grail of desktop security, but its implementation has been difficult. Read this white paper to discover the benefits of removing admin rights. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Solutions Marketing – The New Product Marketing by ZIGZAG Marketing, Inc. July 2008 - (Free Research) This paper examines how IT companies can better align their marketing efforts. It highlights a framework that allows IT vendors to deliver the right products to the most lucrative markets and communicating value propositions in plain English. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Product Management - Big Fish, Small Pond or Small Fish, Big Pond by ZIGZAG Marketing, Inc. July 2008 - (Free Research) Many companies try to be everything to everyone and this mentality inhibits their growth. Learn how to always be a big fish in the pond by redefining the size of your pond as you grow. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Product Management: 3 Tactics for Exerting Stronger Influence & Leadership by ZIGZAG Marketing, Inc. July 2008 - (Free Research) The most absent and overlooked role in the entire product delivery cycle is the functional designer. Ironically, it may have a greater impact on the success of a product than any other role. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Product Management - Multi-Product Paralysis: 3 Early Warning Signs by ZIGZAG Marketing, Inc. July 2008 - (Free Research) As the high technology market continues its torrid pace of consolidation, many companies struggle to manage the mishmash of products, processes, cultures, geographies and priorities. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Product Demos - Demonstrating a Solution Vs. a Bunch of Products by ZIGZAG Marketing, Inc. July 2008 - (Free Research) In many cases, the product silos that exist internally become transparent to your buyers during the sales cycle, creating the perception you’ve got a bunch of fragmented products instead of integrated solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Product Demos - Problem Discovery & Product Objections by ZIGZAG Marketing, Inc. July 2008 - (Free Research) The single biggest factor to overcoming objections is to understand very early in the sales cycle the connection between your value proposition and the pain points at the executive levels of the prospect's organization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Product Management & the Functional Designer: 3 Reasons It’s a “Must-Have” for Successful Products by ZIGZAG Marketing, Inc. July 2008 - (Free Research) Functional designers are process and workflow experts, acting as user surrogates to your organization, they form the glue between product management and engineering, translating market needs and business problems. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Product Management - Agile or Waterfall Development: 5 Common Sense Rules to Get the Best of Both by ZIGZAG Marketing, Inc. July 2008 - (Free Research) Agile versus waterfall development isn’t really about the product development methodology, it’s about delivering top quality products in a reasonable time that solve high impact problems for a broad market. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Product Demos - 3 Types of Demos That Will Kill the Sale by ZIGZAG Marketing, Inc. July 2008 - (Free Research) There are three types of product demos that prolong the sales cycle, result in no decision, or flat out kill the deal, Feature Dump Demo, Show Up & Throw Up Demo, Spray & Pray Demo. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Product Management - Product Usability & Its Impact on Revenue by ZIGZAG Marketing, Inc. July 2008 - (Free Research) The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

10 Best-Practice Tips to Help You Succeed with Your Enterprise CMDB Project by Enterprise Management Associates (EMA) July 2008 - (Free Research) EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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