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Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.  (WEBCAST) READ ABSTRACT |

How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation April 2011 - (Free Research) Now that online shopping is a mainstream actitivity, the competition to win the e-commerce customer has never been fiercer. Today, the challenge is no longer getting customers to shop online but getting the existing base of online shoppers to spend more and exhibit brand loyalty. Learn how to win the battle of the brands in today's white paper.  (WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

How to retain customer loyalty in the competitive retail market by Infor CRM January 2012 - (Free Research) Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.  (WHITE PAPER) READ ABSTRACT |

Driving Sustained Improvements with Supply Chain Metrics and Analytics by SAP America, Inc. January 2012 - (Free Research) Managing today's complex, volatile, global supply chains requires the right set of performance metrics as well as the insight into risks and opportunities that analytics provides. Read this paper to learn how to use the widely-accepted SCOR framework to assess and improve your organization's supply chain performance management.  (WHITE PAPER) READ ABSTRACT |

Metrics for Social Customer Service by SAP America, Inc. July 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems.  (EBOOK) READ ABSTRACT |

Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company) April 2004 - (Free Research) As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.  (WEBCAST) READ ABSTRACT |

Accelerate Performance in Human Resources by SAP America, Inc. January 2012 - (Free Research) This white paper addresses HR challenges and metrics solutions for improving operations.  (WHITE PAPER) READ ABSTRACT |

Socialbomb Works with Riverbed in the Cloud to Keep TV Fan Base Engaged Online by Riverbed Technology, Inc. November 2011 - (Free Research) This case study examines how one company chose Riverbed® Stingray™ Traffic Manager to ensure that its advanced social network projects remained online, and that they provided detailed reporting during traffic spikes.   (CASE STUDY) READ ABSTRACT |

How to Utilize Virtual Hardware Metrics to Ensure Optimal Performance by HP and Intel May 2011 - (Free Research) This expert e-guide from SearchVMware.com contains vital virtual hardware statistics for your consideration, including virtual CPU counts and consolidation ratios. Additionally, the benefits of scaling up and scaling out are weighed.  (EGUIDE) READ ABSTRACT |

Scorecarding with IBM Cognos 8 Business Intelligence: Monitor, Manage and Perform by IBM November 2011 - (Free Research) Scorecards help you define, monitor and manage your company's critical metrics. By translating tactics and strategies into specific, measurable objectives, scorecards help you link corporate strategy to operations and ensure that your company's goals are consistently defined, understood and communicated.  (WHITE PAPER) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com September 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.  (ESSENTIAL GUIDE) READ ABSTRACT |

Becoming Customer Driven - Enabling Distributed B2B Order Management by IBM January 2012 - (Free Research) This brief white paper focuses on the unique order management of B2B commerce, outlining the requirements for distributed order management as a new business requirement and sharing the experiences of Dal-Tile as they implement an end-to-end distributed order management solution from IBM.  (WHITE PAPER) READ ABSTRACT |

MFT Benefit Calculator by IBM January 2012 - (Free Research) The Managed File Transfer benefit calculator shows you how much FTP is really costing you. Answer the questions to generate a customized benefit report that provides insight into areas of potential cost savings, metrics that help make an ROI business case, and examples of how other companies have saved with Managed File Transfer.  (ASSESSMENT TOOL) READ ABSTRACT |

Symmetry Serves Up Cloud-Based Disaster Recovery Solution for Edward Don by Symmetry Corporation (E-mail this company) January 2012 - (Free Research) These days, janitorial supply company Edward Don & Company takes most of its orders online, making 24x7 customer availability for its ordering system extremely important. Read this paper to learn how the company integrated cloud-based disaster recovery (DR) with its SAP systems in order to ensure high availability of its online ordering.  (WHITE PAPER) READ ABSTRACT |

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin October 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of CA Technologies’ Business Service Insight Solution by CA Technologies. December 2011 - (Free Research) Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.  (WHITE PAPER) READ ABSTRACT |

Document Process Automation for customer orders by Esker Inc. January 2008 - (Free Research) This white paper focuses on DPA of order management processes governing incoming documents, and more specifically on customer orders (incoming documents also include supplier invoices).  (WHITE PAPER) READ ABSTRACT |

IT Metrics: IT Spending and Staffing Report, 2010 by Dell, Inc. January 2010 - (Free Research) This research report is designed to help companies assess their current spending priorities and measure them against their peers. Obtain key findings and recommendations to help your organization project growth and adapt its budget accordingly.  (ANALYST REPORT) READ ABSTRACT |

2011 BI market study- Trends, tools and top vendors by Actuate January 2012 - (Free Research) Read this white paper to learn why Actuate BIRT outperformed Pentaho and Jaspersoft to secure the leading open source overall ranking and surpassed other open source business intelligence (BI) vendors by a wide margin in this independent market study.  (ANALYST REPORT) READ ABSTRACT |

Smarter Underwriting: New Strategies for Cost Control and Pricing Precision Using Data Management by FICO December 2011 - (Free Research) While insurers have invested in automating high volume decisions, most are not leveraging advanced analytics and other data-driven strategies to improve pricing decisions and cross-channel opportunities.  In this white paper, FICO describes how to use business rules management systems as a core technology to improve revenue while controlling costs.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Increase Value of Operations Through Purchase-To-Pay by Ariba, Inc. December 2011 - (Free Research) In this paper, discover how performance metrics for P2P’s newly enhanced capabilities can evolve to formally codify the value of the function to enterprise goals such as customer satisfaction or working capital performance.  (WHITE PAPER) READ ABSTRACT |

Onboarding suppliers to sustainable supply chain by IBM January 2012 - (Free Research) It is essential to convey sustainability in a meaningful way to manufacturers and clear manner for suppliers. In this tip guide, you will learn best practices for green manufacturing policies, tips for overcoming resistance to green supply chain management and expert insights to identify and manage performance metrics.  (EGUIDE) READ ABSTRACT |

3 Steps to Service Assurance: Fostering Effective Data Collection, Analytics, and Reporting by CA Technologies. June 2011 - (Free Research) The process of capturing and analyzing data from many sources for a clear picture of network performance and distributing these metrics can pose a complicated challenge. The effort is worthwhile - successfully performing these activities helps IT identify and isolate problems before they cripple the delivery of critical business services.  (WHITE PAPER) READ ABSTRACT |

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