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1 - 25 of 305 | Next Page

Delivering a Unique Online Experience for Segments, Regions, and Brands: Knowing When to Use Personalization, Microsites, and Independent Sites by Oracle Corporation

April 25, 2011 - (Free Research)
Differentiating customer experiences for online channels is an important deciding factor for loyalty and growth. This white paper discusses the primary considerations and options for delivering a unique online experience to satisfy all of your customer and stakeholder needs. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)
Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 
(WHITE PAPER) READ ABSTRACT |

3 Steps to Faster EMR Adoption with Desktop Virtualization & SSO by VMware, Inc.

January 11, 2012 - (Free Research)
This white paper outlines three key steps that your organization can take to accelerate EHR and CPOE adoption. Read on to discover out how to make it faster and easier to deploy new clinical applications while optimizing the clinician experience, protecting patient data, and reducing cost and complexity. 
(WHITE PAPER) READ ABSTRACT |

Using Desktop Virtualization to Drive Quality and Cost Savings in Clinical Computing by Dell, Inc.

August 04, 2011 - (Free Research)
Incentives created by the American Recovery and Reinvestment Act are expected to increase EHR adoption and point-of-care computing -- meaning demands on availability and performance are high, while the budgets to manage devices are small. Find out how desktop virtualization can assist with these healthcare challenges. 
(WHITE PAPER) READ ABSTRACT |

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin

October 21, 2009 - (Free Research)
This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. 
(WHITE PAPER) READ ABSTRACT |

Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc

January 05, 2009 - (Free Research)
This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them. 
(WHITE PAPER)

Planning for Cloud: How enterprise architecture management can help drive your IT transition by IBM

September 18, 2011 - (Free Research)
Is your organisation ready to explore the benefits of cloud computing? Read this white paper from IBM and discover how an enterprise architecture approach can help you take the first critical steps to success with Cloud. 
(WHITE PAPER) READ ABSTRACT |

What's Happening on Your Shop Floor? by Plex Systems

March 31, 2009 - (Free Research)
Until recently, it was difficult for manufacturers to obtain a true picture of what was happening on the shop floor. Real-time, accurate data reflecting production activity, planned production schedules, quality checks, machine breakdowns, inventory levels or a shortage of materials made it a challenge for shop floor management to keep track.. 
(WHITE PAPER) READ ABSTRACT |

Simplifying Entry-Level Backup/Recovery — Quantum Offers New Scalability for the SMB by Quantum Corporation

December 17, 2009 - (Free Research)
In order to deal with unprecedented data growth, small and medium sized businesses (SMBs) need to look into solutions tailored to their specific and changing needs. Read this analyst brief to learn SMB storage best practices, and learn about Quantum’s new additions to the SMB storage market. 
(ANALYST BRIEF) READ ABSTRACT |

Maximum Returns: Getting the Most from Your Dell First Server by Dell, Inc. and Intel

August 19, 2010 - (Free Research)
A Dell First Server delivers many dividends providing a reliable, secure, robust, and feature-rich solution for a more collaborative, efficient, and productive small business. However, in order to realize these benefits, careful decision-making must take place to optimize all of the system's capabilities. 
(WHITE PAPER) READ ABSTRACT |

Top Ten Server Considerations for Running Mission-Critical Applications by Oracle Corporation UK Ltd

December 08, 2010 - (Free Research)
As you think about an upgrade or refresh, it is critical that you think first and foremost about your most mission-critical applications and what you will need to consider in order to not only ensure their continuity, but to improve their performance, flexibility and scalability. 
(WHITE PAPER) READ ABSTRACT |

Nexcap Finance: SpringCM Solution reduces Nexcap’s invoice processing time by 25 percent by SpringCM

March 18, 2011 - (Free Research)
Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions. 
(CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Three Ways to Turbo Charge Your Reporting with Entry-Level BI by SAP America, Inc.

December 31, 2011 - (Free Research)
Read this white paper to better understand how BI can give you a picture of not just where your business stands, but where it is headed, with data analysis capabilities that reporting software simply doesn't provide. Discover how to leverage entry-level BI to your advantage without disrupting your existing information systems. 
(WHITE PAPER) READ ABSTRACT |

Cloud Adoption Advisor by IBM

November 15, 2011 - (Free Research)
This resource details how a cloud adoption advisor can help customers identify the Cloud Entry Point(s) most appropriate for them, help sellers work with clients to identify the Cloud Entry Point(s) and provide basic guidance on adoption next steps. 
(ASSESSMENT TOOL) READ ABSTRACT |

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security. 
(SOFTWARE PRODUCT)

The Customer Loyalty Conundrum by SAP America, Inc.

September 30, 2010 - (Free Research)
In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs. 
(WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 
(EGUIDE) READ ABSTRACT |

The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc.

February 01, 2012 - (Free Research)
Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey. 
(WHITE PAPER) READ ABSTRACT |

BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc.

February 06, 2012 - (Free Research)
If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding. 
(WHITE PAPER) READ ABSTRACT |

Four Effective Service Strategies that Drive Brand Advocacy by Oracle Corporation

April 25, 2011 - (Free Research)
This white paper discusses leveraging frequent engagement to help increase the number of brand advocates – loyal customers who help market, sell, recommend or even service products. Inside, discover the unique challenges and opportunities brand advocates can provide. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation

April 25, 2011 - (Free Research)
This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. 
(WHITE PAPER) READ ABSTRACT |

Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation

April 25, 2011 - (Free Research)
The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers. 
(WHITE PAPER) READ ABSTRACT |

Protect Your Customer Base by Ensuring the Best Customer Experience by LogMeIn, Inc.

February 01, 2012 - (Free Research)
Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE) READ ABSTRACT |

1 - 25 of 305 | Next Page

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