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Key insights for an effective records management strategy by Iron Mountain

December 19, 2012 - (Free Research)
Implementing new processes and workflows is just the beginning of establishing an effective records and information management (RIM) strategy. In this expert guide you will discover essential tips on how to ensure your RIM policy is not only highly effective but also sustainable. Read on to learn more. 
(EGUIDE) READ ABSTRACT |

Five Areas of Records and Information Management Best Practices by Iron Mountain

June 20, 2012 - (Free Research)
More than 73% of CIOs, general counsel and records managers surveyed in a recent compliance benchmark study indicated they do not proactively monitor their records program for compliance. Out of 4,000 respondents, 42% have no formal information security program and 61% struggle with discovery. Where does your company’s policy fall? 
(WHITE PAPER) READ ABSTRACT |

A Practical Approach to Building a Comprehensive and Compliant RIM Program by Iron Mountain

October 14, 2013 - (Free Research)
This whitepaper outlines the important steps to achieve successful and compliant records and information management (RIM). 
(WHITE PAPER) READ ABSTRACT |

Successful Mobile Deployments Require Robust Security by BlackBerry

May 20, 2009 - (Free Research)
Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection. 
(WHITE PAPER) READ ABSTRACT |

Successful Mobile Deployments Require Robust Security by Lopez Research

May 20, 2009 - (Free Research)
Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection. 
(WHITE PAPER) READ ABSTRACT |

How to Derive Significant Business Value Through Companywide Records Management by Iron Mountain

November 27, 2013 - (Free Research)
Consult the following white paper to uncover how to gain business value from successful, companywide records management. Learn about the risks and costs associated with inconsistent RIM and what you can do to prevent it. 
(WHITE PAPER) READ ABSTRACT |

Realizing Rapid ROI Through Mobility by BlackBerry

February 18, 2010 - (Free Research)
Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more! 
(WHITE PAPER) READ ABSTRACT |

Case Study: The Push For Simple, Cost-effective PCI Compliance by Dell SecureWorks UK

July 16, 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. 
(WHITE PAPER) READ ABSTRACT |

RIM/Lotus Collaboration and Mobility: More than Business Value by BlackBerry

February 19, 2010 - (Free Research)
This IT Briefing discusses how advanced collaboration applications from IBM Lotus and BlackBerry smartphones from RIM offer state-of-the-art technology and business advantages to corporate users. 
(IT BRIEFING) READ ABSTRACT |

Using SharePoint to Unify Records Management with Iron Mountain Solutions by Iron Mountain

December 10, 2012 - (Free Research)
As the amount of unstructured business data continues to grow, IT is under pressure to craft effective records management programs – and fast. Only 37% of companies with formal policies are able to consistently apply them company-wide. Read on to learn about a next-gen platform that integrates with SharePoint to provide highly-effective policies. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps

December 09, 2010 - (Free Research)
Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 
(WHITE PAPER) READ ABSTRACT |

Driving Maximum Business Value From Records and Information Management by Iron Mountain

August 09, 2013 - (Free Research)
Check out this exclusive eBook to explore today's new era of records and information management. 
(EBOOK) READ ABSTRACT |

RIM BlackBerry® Enterprise Server on VMware® Virtual Infrastructure by VMware, Inc.

February 01, 2010 - (Free Research)
VMware and RIM have worked together over the past two-plus years to provide official support of Blackberry Enterprise Server (BES) solutions on VMware virtual infrastructure. In this white paper, learn about the best practices for running BlackBerry® Enterprise Server on VMware® Infrastructure 3 or VMware vSphere™ 4. 
(WHITE PAPER) READ ABSTRACT |

Modern Infrastructure: November 2012 by SearchDataCenter.com

November 30, 2012 - (Free Research)
This second issue of the Mi E-zine continues with its strategy of not just supporting IT pros, like you, as you make infrastructure purchasing decisions, but on providing vendor-neutral advice on the infrastructure you can – and can't – get away with NOT purchasing. 
(EZINE) READ ABSTRACT |

CIO Perspective: BlackBerry Security by BlackBerry

October 2006 - (Free Research)
In this question and answer session, learn how Dr. John D. Halamka. MD, of the Harvard Medical School, depends on a BlackBerry Solution to keep his patient and student records secure. 
(WHITE PAPER) READ ABSTRACT |

Modern Retention Enablement by IBM

June 2012 - (Free Research)
This quick video explains why legal departments need the what, who, and where of records and information management (RIM) files. 
(VIDEO) READ ABSTRACT |

Deploying a Contact Center in the Cloud: A Guide to Best Practices by Genesys

July 2012 - (Free Research)
Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

Information governance: Reduce risk and improve compliance by Iron Mountain

August 2012 - (Free Research)
This white paper highlights the many ways IT leaders can address their own information risk management requirements. Read now for practical advice and best practices to help meet your unique needs. 
(WHITE PAPER) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. 
(WHITE PAPER) READ ABSTRACT |

US Airways Standardizes WFM Across All Contact Centers by Aspect

September 2013 - (Free Research)
After a merger, US Airways was struggling with a great disparity between the applications used across its five call centers. It was evident that US Airways needed a single workforce management tool across all contact centers, in order to solve scheduling issues and better forecast call volume. 
(CASE STUDY) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company)

June 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

IBM: When IBM and RIM Team Up both Employees and Customers can Benefit by BlackBerry

September 2011 - (Free Research)
Access this case study to see how IBM enhanced its collaborative, innovative culture with a wireless solution in partnership with RIM to benefit their mutual customers. Learn how the BlackBerry® Enterprise Solution was used to connect mobile employees using the Lotus suite of products and other applications. 
(CASE STUDY) READ ABSTRACT |

IBM, RIM Plan to Introduce New Lotus Features and Developer Tools on the Blackberry Platform by BlackBerry

February 2009 - (Free Research)
This release explains RIM's new Lotus collaboration features and developer tools on the BlackBerry® platform that will enable greater access to live expertise and collective intelligence through BlackBerry® smartphones. 
(PRESS RELEASE) READ ABSTRACT |

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