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		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation October 01, 2009 - (Free Research) Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.  (WHITE PAPER) READ ABSTRACT |

Oracle Fusion CRM Cloud Service: The New Standard for CRM by Oracle Corporation UK Ltd February 15, 2012 - (Free Research) With Oracle CRM On Demand Desktop you can now use Microsoft Outlook as your primary CRM interface. Oracle CRM On Demand Desktop combines the best of both world, rich CRM information with intuitive Microsoft Outlook user interface sales reps are used to. Watch this video to learn how Oracle CRM On Demand Desktop can help your sales reps.  (VIDEO)

Make CRM Work the Way Salespeople Do by Oracle Corporation September 01, 2009 - (Free Research) This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.  (WHITE PAPER) READ ABSTRACT |

E-Book: Integrating Oracle CRM On Demand with onpremise applications: Understanding ROI and best practices by Cast Iron Systems September 11, 2009 - (Free Research) This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate.  (EBOOK) READ ABSTRACT |

Deliver a Superior Cross-Channel Commerce Experience by Oracle Corporation March 01, 2012 - (Free Research) With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.  (WHITE PAPER) READ ABSTRACT |

Customer Experience for Service: Oracle Commerce Solutions by Oracle Corporation UK Ltd December 13, 2012 - (Free Research) Phenomenal customer service has never been more critical. A 2011 CEI report shows that 89% of customers will stop doing business with a company after a single bad experience. Inside this resource, learn more about the role of customer service in delivering a great customer experience and find out what strategies market leaders are using.  (WHITE PAPER)

Customer Experience Online Forum: Join the Revolution by Oracle Corporation UK Ltd December 18, 2012 - (Free Research) Today, the customer experience you provide is more important than ever. Watch this webcast to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, and other thought leaders as they discuss the ROI of the customer experience and learn strategies your peers are using to win over customers.  (WEBCAST)

Guidebook:  Oracle Cloud Services by ComputerWeekly.com May 10, 2012 - (Free Research) This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.  (ANALYST REPORT) READ ABSTRACT |

CW Special Report on Microsoft by ComputerWeekly.com January 25, 2013 - (Free Research) This 12 page special report updated for 2012 gives you the facts on Microsoft, its strategy, products and services and financial performance.  (IT BRIEFING) READ ABSTRACT |

Deliver Extraordinary Customer Experience by Oracle Corporation UK Ltd December 10, 2012 - (Free Research) Exceptional customer service can be a major differentiator in today's market. However, with more communication channels than ever before, devising an effective strategy can be difficult. Inside this paper learn 6 tips for achieving stellar customer service and find out how the right CRM tool can help set you apart from the competition.  (WHITE PAPER)

Database Consolidation onto Private Clouds by Oracle Corporation August 01, 2011 - (Free Research) Consolidating databases onto a private cloud is a new model for the delivery of database services. Private clouds consolidate servers, storage, operating systems, databases, and mixed workloads onto a shared hardware and software infrastructure.  (WHITE PAPER) READ ABSTRACT |

Deliver Extraordinary Customer Experience by Oracle Corporation February 01, 2010 - (Free Research) Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation March 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.  (WHITE PAPER) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.  (WHITE PAPER) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com May 2013 - (Free Research) Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM).  (ESSENTIAL GUIDE) READ ABSTRACT |

CW Special Report on Oracle by ComputerWeekly.com February 2012 - (Free Research) This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy.  (WHITE PAPER) READ ABSTRACT |

Using Social to Improve Customer Experience by Oracle Corporation UK Ltd October 2011 - (Free Research) Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.  (WHITE PAPER)

Data Sheet: Oracle Social Engagement and Monitoring Cloud Service by Oracle Corporation UK Ltd December 2012 - (Free Research) Read this white paper to learn how taking advantage of social channels through a single software interface can help your company to listen to what customers are saying, reply to posts and messages, keep tabs on your competitors, publish to multiple Facebook and Twitter accounts, and much more.  (DATA SHEET)

Oracle Exadata Online Forum by Oracle Corporation February 2011 - (Free Research) Access this Oracle Exadata Online Forum, where Oracle executives, customers, and industry experts come together to share what extreme performance really means for your business.  (INFORMATION CENTER)

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.  (SOFTWARE PRODUCT)

The value of mobile and social to CRM by ComputerWeekly.com March 2012 - (Free Research) Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.  (ANALYST REPORT) READ ABSTRACT |

Extraprise CRM Support Survey Report by Extraprise Group, Inc. August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.  (WHITE PAPER) READ ABSTRACT |

Oracle Magazine: Modernize your IT by Oracle Corporation UK Ltd July 2012 - (Free Research) This issue of Oracle ONE Magazine offers advice on ridding your organization of complex, outdated IT and explores how Oracle can make this modernization simple.  (WHITE PAPER) READ ABSTRACT |

Podcast: Tap into More: Find Ways to Drive Value from Oracle Investments by AT&T Corp May 2013 - (Free Research) Download this podcast today to learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments.  (PODCAST) READ ABSTRACT |

Optim Data Growth Solution for Oracle E-Business Suite by IBM Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.  (SOFTWARE PRODUCT)

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