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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 16, 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit by SAP America, Inc.

September 02, 2010 - (Free Research)
Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth. 
(WHITE PAPER) READ ABSTRACT |

Optimize Customer Experience to Achieve Competitive Advantage by Wipro Technologies

October 21, 2009 - (Free Research)
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 27, 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
(WEBCAST) READ ABSTRACT |

Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation

September 01, 2012 - (Free Research)
This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. 
(EBOOK) READ ABSTRACT |

Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation UK Ltd

September 30, 2012 - (Free Research)
This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. 
(WHITE PAPER) READ ABSTRACT |

Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation

December 26, 2013 - (Free Research)
In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Customer Retention Programs by Portrait Software

December 2008 - (Free Research)
Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. 
(WHITE PAPER)

Vodafone Germany Adopts HP's Flexible Retail Applications by Hewlett-Packard Company

March 2014 - (Free Research)
This webcast highlights the upgraded applications solution that Vodafone's German retail stores chose to help better manage purchase processes, inventory, and service contracts so that employees could spend more time better servicing customers. 
(WEBCAST) READ ABSTRACT |

Network Boost: control all data in your network and accelerate your data exchanges by Orange Business Services

April 2009 - (Free Research)
This quick Flash presentation gives us an overview of Network Boost, a turn-key networking solution that offers application acceleration tools that are focused on achieving performance objectives. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Case Study: Cincinnati Zoo and Botanical Garden by IBM

March 2012 - (Free Research)
This case study details how the Cincinnati Zoo utilized business analytics to gain deeper insight into visitor behaviors and habits – allowing it to transform customer experience while also reducing its reliance on subsidies. 
(WHITE PAPER) READ ABSTRACT |

10 Questions to Ask Before Buying an Optimization Solution by FICO

March 2011 - (Free Research)
This paper outlines the 10 questions you should ask to help you understand the requirements – and avoid the pitfalls – of decision optimization. Read more about the lessons learned from FICO’s extensive work with clients successfully using optimization today. 
(WHITE PAPER) READ ABSTRACT |

Red Hat Enterprise Linux Compared with Microsoft Windows by Red Hat

November 2013 - (Free Research)
This whitepaper provides a comparison of Red Hat Enterprise Linux to Microsoft Windows to see who can deliver the most value as a web optimization solution. 
(WHITE PAPER) READ ABSTRACT |

Intel® SOA Expressway Performance Comparison to IBM* DataPower XI50 by Intel

March 2011 - (Free Research)
Intel® SOA Expressway (SOAE) provides superior performance for service mediation and governance use cases outpacing IBM® DataPower in a direct "apples-to-apples" comparison by 1.5X to 8X at half the cost. This paper presents benchmark test scenarios, cost analysis, and SOAE's multi-core optimized software architectural elements. 
(WHITE PAPER) READ ABSTRACT |

Security for Wireless Networks: A Comparison among SSL, IPSec and Mobile VPNs by NetMotion Wireless

June 2008 - (Free Research)
This paper outlines common threats and issues regarding wireless security in the context of typical uses of mobile devices over wireless networks and evaluates secure remote access solutions in comparison with NetMotion Mobility XE. 
(WHITE PAPER) READ ABSTRACT |

Internet-Scale Identity Systems: An Overview and Comparison by Ping Identity Corporation

August 2009 - (Free Research)
This white paper provides an overview of the key initiatives for Internet-scale identity systems and explores the similarities, differences, and synergies between them. 
(WHITE PAPER) READ ABSTRACT |

Complex Managed Hosting: Market Survey and Vendor Feature Comparison by Connectria Hosting

August 2010 - (Free Research)
In its most sophisticated form, complex managed hosting, companies can outsource high-level IT functions such as OS management, virtualization, load balancing, performance monitoring, security and more. Read this market survey to get a comparison of the different features offered by complex managed hosting companies. 
(WHITE PAPER) READ ABSTRACT |

A Competitive Comparison of HP Thin Technologies by HP India

September 2012 - (Free Research)
Access this in-depth white paper to uncover the key features of HP's thin technology solution which make it a favorite among many organizations. 
(WHITE PAPER) READ ABSTRACT |

HP Thin Technologies A Competitive Comparison by AdvizeX Technologies

August 2013 - (Free Research)
This informative resource looks at thin provisioning technology from the major storage vendors in today's marketplace. 
(WHITE PAPER) READ ABSTRACT |

Internet-Scale Identity Systems:An Overview and Comparison by Ping Identity Corporation

March 2014 - (Free Research)
This white paper provides an overview of the benefits of implementing an Internet-based identity system and explores the similarities, differences and synergies among the top technologies and initiatives available. 
(WHITE PAPER) READ ABSTRACT |

Scalability of 64-bit Terminal Server Platforms by visionapp

May 2008 - (Free Research)
This whitepaper first describes the test environment and the methodology used and then it provides detailed descriptions of the various scalability test results. 
(WHITE PAPER) READ ABSTRACT |

Real-world ROI: Optimize your supply chain with native SAP packing and shipping by CDC Global Services - Catalyst

August 2011 - (Free Research)
Many SAP companies face significant cost and resource commitments that make deploying an integrated small parcel/LTL packing and shipping solution challenging. Read this white paper for a comparison of various approaches to integration, and learn how you can leverage your SAP investment to optimize your supply chain for efficient operations. 
(WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 2009 - (Free Research)
In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run. 
(PODCAST) READ ABSTRACT |

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