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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 16, 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
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Optimizing Customer Retention Programs by Portrait Software

December 2008 - (Free Research)
Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. 
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Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit by SAP America, Inc.

September 2010 - (Free Research)
Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth. 
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Optimize Customer Experience to Achieve Competitive Advantage by Wipro Technologies

October 2009 - (Free Research)
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area. 
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Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation

December 2013 - (Free Research)
In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. 
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Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
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New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
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The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
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Web Experience Management: Omni-Channel Delivery by OpenText

August 2013 - (Free Research)
Your brand can be the next celebrity with these helpful tips. Find out how to improve customer relationship management and web content management by consulting this resource now. 
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Network Boost: control all data in your network and accelerate your data exchanges by Orange Business Services

April 2009 - (Free Research)
This quick Flash presentation gives us an overview of Network Boost, a turn-key networking solution that offers application acceleration tools that are focused on achieving performance objectives. 
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10 Questions to Ask Before Buying an Optimization Solution by FICO

March 2011 - (Free Research)
This paper outlines the 10 questions you should ask to help you understand the requirements – and avoid the pitfalls – of decision optimization. Read more about the lessons learned from FICO’s extensive work with clients successfully using optimization today. 
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Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent

August 2008 - (Free Research)
This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support. 
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Process-Driven Master Data Management for Dummies by Software AG

March 2012 - (Free Research)
This comprehensive guide covers topics from data governance and reference data to big data and cloud-enablement, uncovers MDM myths, and looks at new trends in MDM methodology. 
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
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E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc.

September 2010 - (Free Research)
This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization. 
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Automating Closed-Loop Marketing by Neolane Inc.

October 2008 - (Free Research)
Aberdeen research reveals closed-loop marketing practices and processes are fundamental drivers of superior performance for Best-in-Class companies; making closed-loop marketing as important today as it ever was in the past. 
(WHITE PAPER)

eBook: Leveraging CRM to increase sales effectiveness in a challenging economy by Aplicor

April 2009 - (Free Research)
Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights. 
(EBOOK) READ ABSTRACT |

Backup and Recovery: The Benefits of Multiple De-duplication Policies by Quantum Corporation

October 2008 - (Free Research)
This white paper explains the differences between the de-duplication approaches, discusses the strengths and limitations of each, shows how different backup tasks are likely to benefit from them, and talks about the business benefits. 
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Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft

June 2007 - (Free Research)
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers... 
(CASE STUDY) READ ABSTRACT |

Effective B2B Integration by ComputerWeekly.com

September 2012 - (Free Research)
Date Vile identifies 6 key factors to help businesses integrate their supply and demand chains more effectively. 
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EdgePlatform for Application Acceleration and Delivery by Akamai Technologies

The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. 
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Best Practices for Developing and Optimizing Threaded Applications by Intel Corporation

June 2007 - (Free Research)
Threading continues to be a challenge for many organizations today. This white paper presents a methodology that has been used to successfully thread many applications and discusses tools can assist in developing multi-threaded applications. 
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Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(BOOK) READ ABSTRACT |

The Three Stages of Preparation for Optimizing Parallel Software by Intel Software Network

June 2009 - (Free Research)
Improving software performance on parallel software requires a structured approach that makes good use of development resources, obtaining good results quickly. This paper breaks down such an approach into three distinct stages. Read on to find out what the stages are. 
(WHITE PAPER)

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge

December 2008 - (Free Research)
This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK). 
(WHITE PAPER) READ ABSTRACT |

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