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Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 27, 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
(WEBCAST) READ ABSTRACT |

Streamlining Processes of the Solution Provider by SAP America, Inc.

August 07, 2009 - (Free Research)
Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing. 
(WHITE PAPER) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.

April 27, 2009 - (Free Research)
For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. 
(WHITE PAPER) READ ABSTRACT |

Converting Service Calls into Sales with Real-Time Offer Management by SAP America, Inc.

July 1967 - (Free Research)
Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information. 
(WHITE PAPER) READ ABSTRACT |

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.

April 2009 - (Free Research)
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. 
(WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 2009 - (Free Research)
This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. 
(IT BRIEFING) READ ABSTRACT |

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 2009 - (Free Research)
In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run. 
(PODCAST) READ ABSTRACT |

Producing to Order: Discrete Manufacturers and Customer Demand by SAP America, Inc.

August 2009 - (Free Research)
Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design. The greatest impact is expected from plans to implement demand-driven manufacturing. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

A Functional Model for Data Management by Baseline Consulting

May 2009 - (Free Research)
This paper examines how organizations are using a holistic data management perspective to optimize data usage regardless of where the information resides. It shows how when information is shared across the enterprise, business decisions are more robust, and decision makers have access to the widest array of input, with the greatest quality. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript - Unique Considerations for ISVs Moving to a SaaS Application Model: Part One by SAP America, Inc.

November 2012 - (Free Research)
Amidst the wealth of literature aimed at enterprises hoping to leverage Software as a Service (SaaS) applications it can be difficult for independent software vendors (ISVs) to find useful information and best practices to ease their transition to cloud delivery. Read this in-depth presentation transcript to find out what ISVs need to know. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript - Unique Considerations for ISVs Moving to a SaaS Application Model: Part Two by SAP America, Inc.

November 2012 - (Free Research)
Amidst the wealth of literature aimed at enterprises hoping to leverage Software as a Service (SaaS) applications it can be difficult for independent software vendors (ISVs) to find useful information and best practices to ease their transition to cloud delivery. Read this in-depth presentation transcript to find out what ISVs need to know. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Presentation Transcript - Unique Considerations for ISVs Moving to a SaaS Application Model: Part Three by SAP America, Inc.

November 2012 - (Free Research)
Amidst the wealth of literature aimed at enterprises hoping to leverage Software as a Service (SaaS) applications it can be difficult for independent software vendors (ISVs) to find useful information and best practices to ease their transition to cloud delivery. View this in-depth presentation transcript to find out what ISVs need to know. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Building Your Business Case for Best-Practice IT Services Delivery by Oracle Corporation

June 2009 - (Free Research)
Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model. 
(WHITE PAPER) READ ABSTRACT |

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies

The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. 
(SOFTWARE PRODUCT)

The Cloud-Connected Management Suite by CA Technologies.

May 2010 - (Free Research)
CA implemented a strategy to help manage and exploit cloud computing as part of an existing infrastructure and help run IT as a supply chain. Continue reading to learn more about the CA Cloud-Connected Management Suite and how it will help manage and optimize the dynamic IT supply chain. 
(WHITE PAPER) READ ABSTRACT |

Turning Smarter Collaboration into a Strategic Asset Using IBM Client for Smart Work by IBM

October 2009 - (Free Research)
CIOs are being counted on to deliver IT innovation to respond to accelerating and evolving business challenges. Check out this white paper to learn about IBM Client for Smart Work software, an open, security-rich, and cost effective Microsoft® desktop solution.  
(WHITE PAPER) READ ABSTRACT |

Bringing Mobile Multimedia to Best-In-Class Smartphones: Addressing end user demand for high-quality mobile TV by Alcatel-Lucent

August 2010 - (Free Research)
The incredible speed with which end users are adopting advanced smartphones has created a new market opportunity for mobile network providers. Read this paper to find out so much more. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Customer Retention Programs by Portrait Software

December 2008 - (Free Research)
Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. 
(WHITE PAPER)

Transforming to a Sustainable Wireless Business Model: Building optimized strategies for LTE transformation by Alcatel-Lucent

August 2010 - (Free Research)
With a successful migration to LTE, mobile service providers can take a leadership position in the wireless value chain. Transformation includes business transformation that capitalizes on the increasing demand for more advanced and personalized applications and services. Read this paper to find out so much more. 
(WHITE PAPER) READ ABSTRACT |

Help Alleviate Batch Windows with Reliable, Timely Data Delivery by IBM

March 2011 - (Free Research)
This paper examines the business issues that drive organizations to consider a real-time change data capture solution to optimize ETL processes. This helps alleviate batch windows to enable the delivery of timely, trusted information to the business. 
(WHITE PAPER) READ ABSTRACT |

Exceptional Customer Experience: The New Supply Chain Management Focus by IBM

August 2013 - (Free Research)
Take a look at this white paper to assess your own customer experience delivery capabilities using a Supply Chain Maturity Model. Follow a three-stage roadmap to transform your supply chain into one that enables the delivery of exceptional customer experiences in an operationally efficient and cost effective manner. 
(WHITE PAPER) READ ABSTRACT |

Automated Business Intelligence: Delivering Real Business Value, Quickly, Easily, and Affordably by Birst

June 2009 - (Free Research)
This White Paper explores how traditional approaches fall short, what the automated solution and its benefits look like, how the on-demand delivery model best represents the integrated stack necessary for automation, and how the automated, on-demand model brings the benefits of BI to a far broader audience than ever before. 
(WHITE PAPER) READ ABSTRACT |

IT Management as a service (ITMaaS) 451 Research, November 2011 by Nimsoft, Inc.

February 2012 - (Free Research)
IT management as a Service (ITMaaS) can help admins increase visibility into their environment, monitor and evaluate performance, and improve the functionality of environments through a cloud delivery model. Discover how ITMaaS delivers essential management tools necessary for optimizing your resources. 
(WHITE PAPER) READ ABSTRACT |

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