Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies March 05, 2008 - (Free Research) Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.  (WHITE PAPER) READ ABSTRACT |

SM Marketing case study by SAS Institute Inc. March 27, 2013 - (Free Research) This case study details how one organization, by implementing the right high-performance analytics and data visualization platform, was able to gain deep insight into customer data – allowing them to boost merchandizing, improve store operations, promote customer loyalty, and more.  (CASE STUDY) READ ABSTRACT |

Drive Sustainable, Profitable Growth through CRM: 8 Golden Rules to Turn Your Company into a Customer-Centric Enterprise by SAP America, Inc. May 2008 - (Free Research) To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies.  (WHITE PAPER) READ ABSTRACT |

Warehouse Management Better Business Practices: Cycle and Annual Counting by VAI, Vormittag Associates, Inc. February 2009 - (Free Research) This first chapter of Better Business Practices Series, explores the many benefits of cycle counting. Chief among them is the elimination of an annual physical count of your inventory. While cycle counting is the preferred inventory counting process, many companies still conduct annual counts.  (BOOK) READ ABSTRACT |

Real Time Service Visualization For Your NOC by InfoVista Corporation July 2011 - (Free Research) This whitepaper offers a solution to help the operations manager deal with these complex demands. See how you can isolate, diagnose, and resolve the issues that impact service management.  (WHITE PAPER) READ ABSTRACT |

Sales and Operations Planning: The Key to Continuous Demand Satisfaction by SAP America, Inc. March 2007 - (Free Research) Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.  (WHITE PAPER) READ ABSTRACT |

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM December 2008 - (Free Research) This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?  (WHITE PAPER) READ ABSTRACT |

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation February 2008 - (Free Research) The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.  (WEBCAST) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware August 2009 - (Free Research) Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more  (WEBCAST) READ ABSTRACT |

IBM Cognos Online Conference for Retailers and Manufactures by IBM October 2009 - (Free Research) This 2-hour complimentary virtual seminar on performance management (PM) takes place on October 21 and continues on November 4th — Join us to learn how PM can help you improve visibility into your manufacturing business so you can reduce costs, speed delivery and efficiency, satisfy customers and create innovative new products.  (VIRTUAL SEMINAR)

Leveraging RFID & Other Pervasive Technologies to Achieve Transaction Efficiency in Consumer Retailing by Infosys Technologies Limited May 2006 - (Free Research) Providing customer satisfaction with retail operations allows organizations to gain the most revenue from their customers. Read this paper to learn how pervasive technology can be deployed to optimize operations and enable a superior customer experience.  (WHITE PAPER) READ ABSTRACT |

Technology industry at the cross-roads: Transforming quote-to-cash operations by ComputerWeekly.com March 2013 - (Free Research) This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.  (ESSENTIAL GUIDE) READ ABSTRACT |

Customer Value Enhancement: Linking Strategy & Operations for Better Loyalty and Margins by SAP America, Inc. September 2010 - (Free Research) CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins.  (WHITE PAPER) READ ABSTRACT |

Extreme Savings: Cutting Costs with Riverbed by Riverbed Technology, Inc. June 2009 - (Free Research) This paper explores how enterprises can use Riverbed solutions to cut hard costs and make the most of their existing infrastructure, without negatively impacting their operations.  (WHITE PAPER) READ ABSTRACT |

Improving Operations with Reports, Plans and Metrics by IBM Cognos August 2008 - (Free Research) This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.  (WHITE PAPER) READ ABSTRACT |

Data Quality: The Foundation of Operational Effectiveness by Pitney Bowes Group 1 Software September 2011 - (Free Research) This white paper discusses the importance of data quality operations and how to successfully implement a data quality strategy into your organization.  (WHITE PAPER) READ ABSTRACT |

Maximising automation and the industrialisation of IT by ComputerWeekly.com December 2012 - (Free Research) This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.  (ANALYST REPORT) READ ABSTRACT |

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.  (CASE STUDY) READ ABSTRACT |

SAP Business One: Integrated, affordable, flexible - A single solution for small business needs by SAP America, Inc. October 2011 - (Free Research) Read this e-book for your introduction to the SAP Business One application. Find out how the application can help your small business streamline operations, act on timely and complete information, and accelerate profitable growth.  (EBOOK) READ ABSTRACT |

Improving Business Operation Performance With Innovations by SAP America, Inc. January 2013 - (Free Research) Explore this white paper to learn more about how analytics can help your business obtain higher operational performance. It discusses the impact of technology on business operations and what you can do to run a business function that produces the right results.  (WHITE PAPER) READ ABSTRACT |

Technology industry at the cross-roads: Transforming quote-to-cash operations by ComputerWeekly.com March 2013 - (Free Research) This report from PwC, highlights the urgency for technology companies to reinvent their existing operating models to meet the fast-changing buying process.  (ESSENTIAL GUIDE) READ ABSTRACT |

Combat Cybercrime, Demonstrate Compliance and Streamline IT Operations by ArcSight, an HP Company March 2010 - (Free Research) This whitepaper discusses the requirements for a universal log management solution and specifically describes how ArcSight Logger 4 delivers on those requirements. A recent cyberespionage incident at Boeing Corporation is highlighted as an example. Read more to find out.  (WHITE PAPER) READ ABSTRACT |

Retail Today: Understand Customers, Anticipate Needs, and Inspire Loyalty by SAP AG December 2007 - (Free Research) Read how the software and tools SAP provides can help retailers succeed today by understanding their customers, anticipating their needs, and inspiring their loyalty as long-term customers by meeting those needs as they arise.  (WHITE PAPER) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist October 2011 - (Free Research) Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards.  (WHITE PAPER) READ ABSTRACT |

5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability by Marathon Technologies September 2009 - (Free Research) This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.