InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

2005 Service and Support Metrics Survey by CRMindustry.com (E-mail this company) March 2005 - (Free Research) Support is undergoing a quiet revolution. During the recent technology downturn, it was service and support revenue that sustained many companies. This report presents top level benchmarks of the key metrics used in determining support success. (ANALYST REPORT) READ ABSTRACT |

The Next Generation of ERP Software: Technology as a Means for Thriving in the New Manufacturing Economy by Epicor Software Corporation. March 2008 - (Free Research) This paper examines how the next generation of Enterprise Resource Planning (ERP) solutions have allowed globally extended manufacturers to optimize performance while reducing costs. (WHITE PAPER) READ ABSTRACT |

Rethinking BI: Understanding the benefits of operational business intelligence by Pitney Bowes Group 1 Software August 2008 - (Free Research) In this 20-minute podcast, appropriate for IT and business professionals, listeners will get a complete introduction to operational BI benefits and related technology concepts. (PODCAST) READ ABSTRACT |

Building a Smarter Operational Response by Bytware, Inc. July 2008 - (Free Research) If your company is aught in a pinch of downsizing and economic instability, this paper will show you how to restore your IT productivity through advanced automation tools. (WHITE PAPER) READ ABSTRACT |

Developing a Business Continuity Strategy by CDW Corporation March 2008 - (Free Research) This white paper discusses the technologies and techniques necessary for an optimized business continuity strategy. (WHITE PAPER) READ ABSTRACT |

Controlling Microsoft Excel Chaos With Business Intelligence by Information Builders Inc. (E-mail this company) August 2006 - (Free Research) Enterprises can take control of the burgeoning number of unsanctioned spreadsheets by adopting a policy of centralized master spreadsheet generation. Learn how WebFOCUS creates fully summarized, organized, and styled Excel spreadsheets with complex formulas already in place, lowering the potential for keystroke and logic error. (WHITE PAPER) READ ABSTRACT |

Assessing the Potential Business Impact of Operational Data Quality IT Briefing by Pitney Bowes Group 1 Software August 2008 - (Free Research) Explore data quality impacts, how data quality relates to business issues, and how to integrate data quality monitoring into operational systems. (WHITE PAPER) READ ABSTRACT |

Data Quality - The Foundation of Operational Effectiveness by Pitney Bowes Group 1 Software April 2008 - (Free Research) Operational and analytical business processes rely on a solid, high-quality data foundation, but companies often neglect data quality until a major problem occurs that could've been avoided. Learn about the benefits and importance of da... (WHITE PAPER) READ ABSTRACT |

Disaster Recovery - It's All About the Data! by Arrow Electronics, Inc. August 2008 - (Free Research) Attend this Expert Webcast to learn about best practices in the area of disaster recovery including definitions of key terms and an exploration of storage, infrastructure and data center architectures. (WEBCAST) READ ABSTRACT |

Customer Information Team Delivers Reliable Customer Contact Information with Daimler Chrysler's Customer/Owner Information Network (COIN) by Pitney Bowes Group 1 Software May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view. (CASE STUDY) READ ABSTRACT |

File Virtualization For Dummies®: How to Get a Grip on Storage Growth and Reduce Costs by F5 Networks. July 2008 - (Free Research) View this Webcast to learn how leading companies around the world are using intelligent file virtualization to reduce infrastructure complexity, boost operational efficiency and get costs under control. (WEBCAST) READ ABSTRACT |

Surviving Irrational Data Growth: Leveraging Simple Data Lifecycle Concepts to Take Back Control in IT by Sepaton. July 2008 - (Free Research) This on-demand eSeminar by Enterprise Strategy Group (ESG) will teach you how to eliminate data sprawl while improving data protection and disaster recovery abilities. Learn how to pinpoint areas where you can better manage and control data growth. (WEBCAST) READ ABSTRACT |

Lean and Green: Reducing IT Energy Drain for Business Gain by BlueArc Corp. April 2008 - (Free Research) Download this report to see top-level findings of 150 IT professional surveyed to measure and quantify their current needs, obstacles and attitudes as they weigh decisions about investing in green technology. (WHITE PAPER) READ ABSTRACT |

Seven IT Strategies to Help Survive the Downturn by IBM. June 2008 - (Free Research) CompuCom, a leading IT outsourcing company, recommends that CIOs focus on seven fundamental IT strategies in order to reduce costs and drive greater value from the infrastructure. (WHITE PAPER) READ ABSTRACT |

Cameleon Commerce Suite - E-commerce and Configurator Software by Access Commerce Cameleon helps manufacturing, distribution, retail and service companies optimize complex selling and ordering processes by intelligently automating key business functions: e-commerce, electronic catalog & guided selling, product information management, product configuration, pricing & promotions, quote & proposal generation, & order management.  (ASP & SOFTWARE PRODUCT)

Key Performance Indicators Drive Best Practices for General Contractors by Microsoft Dynamics. June 2008 - (Free Research) In uncertain economic times, construction companies can improve their competitiveness by understanding and acting upon Key Performance Indicators, as demonstrated in this white paper. (WHITE PAPER)

TDWI Best Practices Report: Deploying Dashboards and Scorecards by MicroStrategy June 2008 - (Free Research) This report defines dashboards and scorecards and describes them in the context of BI and performance management disciplines. (WHITE PAPER) READ ABSTRACT |

Podcast: Disaster Recovery -- It's All About the Data! by F5 Networks. July 2008 - (Free Research) This expert Podcast explores best practices in the area of disaster recovery including definitions of key terms and an exploration of storage, infrastructure and data center architectures. Listen to this expert Podcast to find out more. (PODCAST) READ ABSTRACT |

Safeguarding Access to Your Critical IT Infrastructure by Avocent. February 2008 - (Free Research) Effective information security requires a multi-layered approach. Learn about the essential ingredients for a successful enterprise security strategy. (WHITE PAPER) READ ABSTRACT |

Noetix: Getting Analytics to Business Users in an Oracle Applications Environment by Noetix Corp. June 2008 - (Free Research) This IDC Vendor Profile highlights the solution offerings and market strategy of Noetix, a business intelligence software vendor. (WHITE PAPER) READ ABSTRACT |

Guide To Complete Solutions: How Small and Midsized Businesses Use Integrated Business Management Suites to Leverage Business Growth by Sage Software Inc. (E-mail this company) May 2007 - (Free Research) Recent trends in globalization, e-commerce, and automation have changed the business environment and increased competitive pressures. This paper describes how integrated business management solutions can help today’s small and midsized business leaders leverage better operational efficiency and deliver improved service. (WHITE PAPER) READ ABSTRACT |

Shipping Your Software Application as an Appliance: Gainging the Business Benefits, Avoiding the Pitfalls by NEI (Network Engines) June 2008 - (Free Research) For many ISVs, a smarter approach to software delivery is the appliance model. By delivering their applications as appliances, they can improve performance by avoiding the problems associated with installation on general-purpose servers. (WHITE PAPER) READ ABSTRACT |

Empowering Visibility and Agility with Metastorm ProVision® Webcast by Metastorm May 2008 - (Free Research) Metastorm ProVision® enables you to understand, realize, innovate and monitor all aspects of your business operations to continually improve performance. (WEBCAST) READ ABSTRACT |

Address the Key Implications for Compliance Management by IBM Software Group June 2008 - (Free Research) In this white paper learn efficient and effective strategy for IT governance and compliance management, as well as how to align IT systems with business objectives, getting everything to work toward a common goal. (WHITE PAPER) READ ABSTRACT |

Addressing the Threats and Opportunities Presented During the Current Economic Downturn by Avaya, Inc July 2008 - (Free Research) This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out prudent strategies for proactively managing through the downturn. (WHITE PAPER) READ ABSTRACT |

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