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Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 10, 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

Formalizing Operational Governance: Ensuring the Well-managed Enterprise by Vitria Technology, Inc.

December 2008 - (Free Research)
Operational Governance poses a significant challenge for businesses today, one that has considerable direct and indirect costs. With the advent of Vitria's Operational Governance Solution, a new class of governance is available. 
(WHITE PAPER) READ ABSTRACT |

VISIBILITY. INSIGHT. ACTION. Vitria’s Operational Intelligence Solution by Vitria Technology, Inc.

August 2011 - (Free Research)
Read this brochure to get an overview of Vitria’s Operational Intelligence Solution. 
(BROCHURE) READ ABSTRACT |

In Pursuit of Operational Excellence: Accelerating Business Change Through Next-Generation ERP by Infor

January 2012 - (Free Research)
Read this white paper to learn how when deployed as a virtual application over the cloud and streamlined by mobile and social technologies, next-generation enterprise resource planning (ERP) systems create an integrated decision-making environment that will enable manufacturers to operate in real time over an intelligent value chain. 
(WHITE PAPER) READ ABSTRACT |

Data Center Operational Efficiency Self-Assessment by IBM

December 2012 - (Free Research)
Participate in this quick five minute self-assessment to find out which areas in your data center infrastructure could use operational efficiency improvement. 
(ASSESSMENT TOOL) READ ABSTRACT |

Automated, Standardized, and Private Cloud Management by Novell, Inc.

October 2010 - (Free Research)
This iView describes the types of operational changes IT teams need to make in order to benefit from the promise of private-cloud architectures, and identifies a key set of capabilities and attributes to look for when considering management tools to help implement, automate, and operate these environments. 
(TRANSCRIPT) READ ABSTRACT |

Deploying Operating System Images on Dell Business Client Systems using Microsoft® Deployment Toolkit (MDT) 2008 by Dell, Inc. and Intel®

June 2009 - (Free Research)
The Microsoft® Deployment Toolkit (MDT) 2008 provides unified processes and tools for desktop and server OS deployment using a common deployment console and a collection of best practices. The toolkit provides a single mechanism for image creation and an automated installation process to reduce deployment time. 
(WHITE PAPER) READ ABSTRACT |

Hitting the Moving Target of Operational Excellence: Identifying and Obtaining the Information Needed for Continued Success by SAP America, Inc.

May 2007 - (Free Research)
This white paper presents IDC’s framework for implementing operational excellence (opex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls. 
(WHITE PAPER) READ ABSTRACT |

Switzerland’s number two mobile player transforms its business model by focusing on its core business and increasing its operational efficiency by Alcatel-Lucent

November 2009 - (Free Research)
Orange Switzerland turns to Alcatel-Lucent’s Network Outsourcing solution to increase operational efficiency of its network management, ensure and increase network quality, and focus on its core business with impressive results. Read this case study to learn more about the advantages of outsourcing network management. 
(CASE STUDY) READ ABSTRACT |

Maximize asset productivity and operational performance by IBM

July 2013 - (Free Research)
A "predictive maintenance" approach to enterprise asset management can help give you the visibility you need into your daily operations, reducing operational costs and minimizing asset downtime. In this resource, explore the ins and outs of predictive maintenance, and discover the benefits you could enjoy from this strategy. 
(WHITE PAPER) READ ABSTRACT |

Software On-Demand: Operating System/Application Streaming Client Study by Intel Corporation

November 2008 - (Free Research)
Intel IT explored the technical feasibility and value of enterprise streaming. The study showed very favorable results with respect to performance, user perceptions, and the impact on IT operations. 
(WHITE PAPER)

CW+: Analyst's take: IBM Cognos software helps schools score top marks by ComputerWeekly.com

January 2011 - (Free Research)
IBM Cognos software helps K-12 organizations increase visibility and improve decision making, driving improved student performance, lowered cost of interventions, greater productivity, and lower operating costs. 
(WHITE PAPER) READ ABSTRACT |

Increasing Performance, Security, and Manageability on Desktops and Notebooks with Intel® Core™2 Processor with vPro™ Technology and Windows® 7 by Dell, Inc. and Intel®

October 2009 - (Free Research)
Technical decision makers are faced with many challenges in today's economy: help users get more work done faster and with fewer difficulties, protect the network and individual systems from attacks or malicious code, and much more. Find out how the Intel Core 2 processor with vPro technology complements the new Windows 7 operating system. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Virtualization for Operational Efficiency by IBM

November 2013 - (Free Research)
This white paper details the results of a study that show the benefits of running your data center on a Linux operating platform. 
(WHITE PAPER) READ ABSTRACT |

Why Dell and Windows 8 for Business by Dell, Inc. and Microsoft

July 2013 - (Free Research)
This informative white paper examines how tech titan Dell is releasing mobile devices that are designed for Windows 7 and 8 to provide a seamless experience, enhancing enterprise mobility, employee productivity, and overall operational efficiency. 
(WHITE PAPER) READ ABSTRACT |

Intel® Core™2 Processor with vPro™ Technology and Windows® 7: Better for Business by Intel Technology Provider

October 2009 - (Free Research)
Technical decision makers are faced with many challenges in today's economy: help users get more work done faster and with fewer difficulties, protect the network and individual systems from attacks or malicious code, and much more. Find out how the Intel Core 2 processor with vPro technology complements the new Windows 7 operating system. 
(WHITE PAPER) READ ABSTRACT |

Beyond HA: The Middleware Factor in Rapid Services Deployment in Next-Generation Networks by Enea

March 2008 - (Free Research)
This white paper examines the evolution of adoption commercial-off-the-shelf (COTS) middleware, including the criteria for what makes adoption more viable for the telecommunications industry. 
(WHITE PAPER) READ ABSTRACT |

HP ProLiant Servers: Family Guide by Hewlett Packard Company and Intel

April 2009 - (Free Research)
Shift your IT from technology that merely supports the business to technology that powers the business. The HP Adaptive Infrastructure portfolio creates the foundation for delivering better business outcomes by enabling you to reduce operational costs, accelerate speed of IT change, and deliver higher quality of service to the business. 
(WHITE PAPER) READ ABSTRACT |

Boston Medical Center Case Study: Implementing Data Center Virtualization to Cut Costs and Consolidate Hardware by Dell, Inc.

June 2010 - (Free Research)
Boston Medical Center (BMC) needed to find ways to lower its operational costs to work within smaller budgets despite exploding data volumes, a sprawling server farm and 6,000 desktop users who needed access to clinical applications for patient care. The hospital pursued a data center virtualization strategy after partnering with Dell. 
(CASE STUDY) READ ABSTRACT |

How Does Virtualization Change Your Approach to Enterprise Security? by GlassHouse Technologies, Inc.

June 2010 - (Free Research)
As with any new technology, in order to achieve a secure implementation, it is necessary to augment existing policies and practices with an understanding of how virtualization works. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

The Value of PowerVM Workload Partitions: New Virtualization Options in IBM AIX v6.1 by IBM

January 2009 - (Free Research)
This white paper from the Sageza Group, Inc. explains why Workload Partitions (WPARs) are a more cost-effective way to meet the needs of your organization. 
(WHITE PAPER) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

Controlling Microsoft Excel Chaos With Business Intelligence by Information Builders Inc. (E-mail this company)

August 2006 - (Free Research)
Enterprises can take control of the burgeoning number of unsanctioned spreadsheets by adopting a policy of centralized master spreadsheet generation. Learn how WebFOCUS creates fully summarized, organized, and styled Excel spreadsheets with complex formulas already in place, lowering the potential for keystroke and logic error. 
(WHITE PAPER) READ ABSTRACT |

Simplify the Data Center Network and Optimize Operations with LAN and SAN Convergence by Dell, Inc.

April 2013 - (Free Research)
In this informative white paper, explore the challenges in maintaining costs of virtualized data center operations, and unveil the benefits of converging local area network (LAN) and storage area network (SAN) to keep up with today's evolving needs. 
(WHITE PAPER) READ ABSTRACT |

Integrating Dell Equallogic™ Sans with Citrix XENSERVER: Realizing Virtualization’s Full Potential by Dell | EqualLogic

November 2008 - (Free Research)
XenServer enables consolidation of server and other infrastructure resources, by combining servers and storage into resource pools that can be apportioned to the applications with the highest business need. 
(WHITE PAPER) READ ABSTRACT |

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