Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect August 10, 2010 - (Free Research) This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center.  (WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.  (WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact May 2011 - (Free Research) Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO).  (WHITE PAPER) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Hosted Contact Center Market Report: DMG Consulting by LiveOps March 2011 - (Free Research) Hosted contact center adoption is increasing rapidly. Solutions provide quick deployment, quantifiable ROI, scalability, ongoing investment protection, reduced maintenance burden and minimal cash outlays. DMG Consulting, a leading contact center firm, has just released this new report discussing key market trends, ROI benefits, and key players.  (ANALYST REPORT) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

The Inner Circle Guide to Cloud-Based Contact Center Solutions by Five9 January 2013 - (Free Research) Consult this white paper to help determine if you're ready to make the transition to a cloud-based contact center. It outlines the many positive factors driving the uptake of cloud-based solutions, including, financial, functional, operational and strategic. Learn more about cloud-based contact centers by reading this white paper now.  (WHITE PAPER) READ ABSTRACT |

Leverage Technology at the Point of Care with Services from CDW Healthcare : Your Point-of-Care Services Solution Overview by CDW Healthcare October 2011 - (Free Research) Choosing the right PoC technology can improve your hospital’s ability to deliver quality patient care. This means you need to adopt PoC solutions that are readily compatible with existing systems, accommodate your budget and can comply with government criteria. Learn about services available to ensure a smooth transition to PoC.  (WHITE PAPER) READ ABSTRACT |

Buyer’s Guide to Antimalware by Panda Security October 2009 - (Free Research) Companies face complicated buying decisions when it comes to buying host-based antimalware. Should you purchase a protection suite? What should you include in that all-in-one package? Read this guide for helpful information about purchasing antimalware products.  (EGUIDE) READ ABSTRACT |

Buyer’s Guide to Antimalware by AVG Technologies USA, Inc. November 2009 - (Free Research) Companies face complicated buying decisions when it comes to buying host-based antimalware. Should you purchase a protection suite? What should you include in that all-in-one package? Read this guide for helpful information about purchasing antimalware products.  (EGUIDE) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (WEBCAST) READ ABSTRACT |

Forrester Research: Improving Application Deployments - How an Application Delivery Architecture Can Help Businesses Overcome Deployment Challenges by F5 Networks August 2007 - (Free Research) Today's businesses must operate in a drastically changing environment. Forrester found most companies are not well equipped to reorient IT as a critical driver of top line success. This report showcases the results of an April 2007 Forrester survey.  (WHITE PAPER) READ ABSTRACT |

Gaining Business Advantage through Storage Management Efficiency with Oracleʹs Sun ZFS Storage Appliance by Oracle Corporation UK Ltd December 2012 - (Free Research) This white paper was written to demonstrate the business value proposition delivered by Oracle's Sun ZFS Storage Appliances. This is demonstrated through a description and analysis of the features and superior ease of use delivered by the operating system and management software included in the cost of an appliance.  (WHITE PAPER) READ ABSTRACT |

Integrating Mobile Device Management with UC Systems and Features by Sprint July 2012 - (Free Research) This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges.  (EGUIDE) READ ABSTRACT |

Strategic Brief – HIPAA by Alliance Storage Technologies November 2010 - (Free Research) The Health Insurance Portability and Accountability Act of 1996 (HIPAA) enacted reform and standardization in the healthcare industry to protect patient confidentiality. Continue reading to learn more about the goals of HIPAA.  (WHITE PAPER) READ ABSTRACT |

Disaster recovery planning for HIPAA compliance by HP & Intel® September 2011 - (Free Research) The HIPAA Security Rule requires all HIPAA covered entities to create a plan for first protecting and then restoring confidential patient data in the event of a disaster. Unfortunately, HIPAA does not say much about what should go into such a disaster recovery plan. Inside this e-guide, find tips for a compliant disaster recovery plan.  (EGUIDE) READ ABSTRACT |

The Hidden Costs of Microsoft® BitLocker®: White Paper by WinMagic August 2011 - (Free Research) This paper explores the issues that you may or may have not known about Microsoft BitLocker. View now to explore enterprise mobile security considerations that will help you make educated decisions on what’s best for your business.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 16 October 2012: Delivering IT change at Royal Mail by ComputerWeekly.com October 2012 - (Free Research) In this week's Computer Weekly, we talk to Royal Mail CIO Catherine Doran about one of the UK's largest IT transformations. Software suppliers are under fire for the complexity of their licensing policies; we look at the issues. And we examine how to manage suppliers as firms increasingly turn to multiple outsourcing providers. Read the issue now.  (EZINE) READ ABSTRACT |

IBM committed to supporting HP-UX for years to come by IBM June 2011 - (Free Research) IBM committed to supporting HP-UX for years to come says Inhi Suh, IBM VP Info Mgmt Product Strategy.  (WHITE PAPER)

SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc. August 2009 - (Free Research) SOX, GLBA and HIPAA share a common regulatory compliance thread - the need to use automation to ensure continuous compliance with required IT controls. View this webcast for an overview of each regulation. Also, gain an understanding of the capabilities an organization must have in place to address these requirements.  (WEBCAST) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD....  (HARDWARE PRODUCT)

Cash In On Your Old PBX System by Cisco Systems, Inc. May 2010 - (Free Research) Learn how this offer can help your organization to: Reduce monthly operational and management expenses, improve your customers' experiences and staff productivity, and add new voice services that enhance your business. View this now to learn more about Cisco Unified Communications.  (PRODUCT OVERVIEW)

Strategies for Writing a HIPAA-friendly BYOD Policy by HP & Intel® March 2013 - (Free Research) This e-guide from SearchHealthIT.com provides expert advice for modeling a HIPAA-friendly BYOD policy. Read now for expert tips and advice on how you can manage consumer devices in your hospital.  (EGUIDE) READ ABSTRACT |

HIPAA-Compliant Services for Health Information Challenges through Cloud Storage by Iron Mountain March 2012 - (Free Research) This resource demonstrates how Iron Mountain's cloud storage solutions help health care facilities meet backup and disaster recovery challenges while maintaining HIPAA compliance.  (WHITE PAPER) READ ABSTRACT |

The HIPAA Primer - What You Should Know About The New Regulations by Iron Mountain March 2012 - (Free Research) This best practices guide explores ways in which your health care facility can employ the most effective compliance strategies, ensuring not only HIPAA compliance, but secure patient information.  (WHITE PAPER) READ ABSTRACT |

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