Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect August 10, 2010 - (Free Research) This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center.  (WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Seven Things to Consider When Developing a Unified Communications (UC) Strategy by Aspect August 10, 2010 - (Free Research) UC can increase revenue and enhance customer relationships all while reducing costs, but developing a UC strategy can seem like a daunting task. In light of this, this paper outlines 7 things organizations should consider as they begin to develop a UC strategy. Read on to learn some helpful hints and strategies to ensure a successful UC deployment.  (WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect August 10, 2010 - (Free Research) This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect August 10, 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.  (WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect August 11, 2011 - (Free Research) This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.  (WHITE PAPER) READ ABSTRACT |

Top 10 reasons customers choose Siemens Enterprise Communications to help transform their business by Siemens Enterprise Communications April 01, 2013 - (Free Research) This white paper presents the top ten reasons why your peers chose a particular enterprise communications provider to meet their unique and changing communications needs.  (WHITE PAPER) READ ABSTRACT |

Using Analytics to Drive Better Communications- Link Customer Preferences and Behavior with Business Solutions and Document Requirements to Deliver Messaging that Fits by Pitney Bowes Group 1 Software December 31, 2012 - (Free Research) This whitepaper will help you understand how analytics can be used to drive better communications for your business. Learn about the state of communications today, its challenges, and opportunities you can take advantage of to enhance your communications.  (WHITE PAPER) READ ABSTRACT |

Hosted CRM Buyer's Guide by Inside CRM December 2007 - (Free Research) In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market...  (WHITE PAPER) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT)

How To Use Workflows In SharePoint by Global Knowledge July 2010 - (Free Research) In this white paper, we will discuss how SharePoint workflows work and how you can implement them to im­prove existing business processes. We will look at the existing predefined workflows that come with SharePoint and you will see how to create your own using the SharePoint Designer.  (WHITE PAPER) READ ABSTRACT |

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation March 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.  (WHITE PAPER) READ ABSTRACT |

Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft June 2007 - (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (WEBCAST) READ ABSTRACT |

Accenture Technology Vision 2013 by ComputerWeekly.com February 2013 - (Free Research) Accenture's technology vision assesses the impact of digital technology on the enterprise in 2013 and offers action points for CIOs and business leaders.  (IT BRIEFING) READ ABSTRACT |

Messaging in the Cloud: Embedding an Email, Mobile, and Social Infrastructure by ExactTarget October 2010 - (Free Research) MPaaS is a newer niche in cloud computing, but it’s a natural fit for gaining efficiencies of scale and reliability by using the infrastructure of messaging providers like ExactTarget. Read on to learn more about an unmatched one-to-one messaging solution that provides unbeatable deliverability - without the hassle of new capital investments.  (WHITE PAPER) READ ABSTRACT |

Implementing an identity management solution by SAP America, Inc. June 2008 - (Free Research) This document describes the SAP NetWeaver Identity Management products, which cover most of the core functionality for implementing an identity management solution, including a virtual directory.  (WHITE PAPER) READ ABSTRACT |

Evolution to the Cloud by Ciena May 2012 - (Free Research) Learn – in less than six minutes – about a cloud approach that can be labelled a “data centre without walls,” enabling a virtual capacity that is both distance-independent and dynamically scalable. View now to learn the cost- and productivity benefits this approach can offer your organisation.  (WEBCAST) READ ABSTRACT |

HP Enterprise Applications Services for Microsoft Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience by Hewlett-Packard Limited January 2012 - (Free Research) HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity.  (WHITE PAPER) READ ABSTRACT |

Video: Everest uses Enterprise Cloud Services for Microsoft Dynamics CRM by Hewlett-Packard Company April 2013 - (Free Research) In this on-demand webcast, Mark Duffey, President and CEO of the first nationwide funeral planning and concierge service company, Everest, discusses his move to CRM in the cloud.By easily migrating to software-as-a-service (SaaS), Everest was able to provide more immediate information to their clients and save 60% in costs.  (WEBCAST) READ ABSTRACT |

GS Retail: Lowering TCO by 30 percent with faster, smarter analytics by IBM December 2011 - (Free Research) Access this white paper to learn about GS Retail's decision to implement a new data warehouse analytic system data mart to provide the analytics it needed to propel growth, with better performance and cost efficiency.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

Intacct Financial Management and Accounting System: Product Brochure by Intacct Corporation March 2010 - (Free Research) This brochure presents an in-depth look at Intacct’s financial management and accounting sytem and describes all the applications, features, and benefits that come with the system. Continue reading to learn more about Intacct’s financial management and accounting solutions in the cloud.  (BROCHURE) READ ABSTRACT |

Database Consolidation onto Private Clouds by Oracle Corporation August 2011 - (Free Research) Consolidating databases onto a private cloud is a new model for the delivery of database services. Private clouds consolidate servers, storage, operating systems, databases, and mixed workloads onto a shared hardware and software infrastructure.  (WHITE PAPER) READ ABSTRACT |

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