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Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc.

November 24, 2009 - (Free Research)
Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line. 
(ANALYST BRIEF) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 20, 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation

November 03, 2008 - (Free Research)
Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process. 
(WHITE PAPER)

Overall Approach To Data Quality ROI by SAP AG

June 02, 2009 - (Free Research)
Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative. 
(WHITE PAPER) READ ABSTRACT |

Measuring Return on Investment of Real-time Feedback Analytics by MarketTools, Inc.

November 24, 2009 - (Free Research)
This white paper demonstrates how Real-time Feedback Analytics (RFA) has very high ROIs, even under conservative estimates, both in absolute terms and relative to the many productivity investments. 
(WHITE PAPER) READ ABSTRACT |

7 Essential Steps to Achieve, Measure and Prove Optimal Security Risk Reduction by Qualys, Inc.

October 20, 2009 - (Free Research)
Rapid changes within technology, new server and software deployments, and the evolving sophistication of attack methods used to infiltrate systems and steal data create the greatest set of challenges faced by security and IT administrators trying to keep their systems secure and within regulatory compliance. Interested in reducing security risk? 
(WHITE PAPER) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation

January 01, 2009 - (Free Research)
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. 
(WHITE PAPER)

Increasing the Business Value of Mobility by Intel Corporation

December 31, 2008 - (Free Research)
Intel is combining new mobile technologies with innovative workspace designs to increase the productivity and satisfaction of its employees and reduce operating costs. In this white paper, Intel IT shares its experiences and insights in designing, implementing and supporting the new environment. 
(WHITE PAPER)

Storage Value: Key strategies for measuring the true value of storage solutions by Xiotech Corporation

March 19, 2009 - (Free Research)
To help you make an informed decision when considering various storage solutions, the Storage Value Index takes into account not only purchase price, but capacity, efficiency, and operating expenses as well. This paper explains how the Storage Value Index was designed and offers suggestions for finding the best storage value for your needs. 
(WHITE PAPER) READ ABSTRACT |

The Friendly Face of IT: User-friendly IT Management by Numara Software

January 06, 2009 - (Free Research)
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs. 
(WEBCAST) READ ABSTRACT |

Business Network Transformation: Rethinking Relationships in a Global Economy by SAP AG

January 01, 2008 - (Free Research)
The ability to operate effectively in business networks, be they coordinated or collaborative, is critical to sustaining competitive advantage in a commoditizing global economy. By focusing on their unique core capabilities, business network participants spend less on duplication and more on innovation, resulting in higher degrees of.. 
(ANALYST REPORT) READ ABSTRACT |

Implementing a PLC Calibration Routine to Ensure Accurate Instrument Readings by AutomationDirect

May 2008 - (Free Research)
The calibration method described in this article can be applied to any analog measurement such as pressure, amperage, weight, length or force. 
(WHITE PAPER) READ ABSTRACT |

Increase Productivity by Providing Notebooks Beyond the Road Warriors by Intel Corporation

October 2008 - (Free Research)
Read this Forrester analyst report to learn how increased notebook deployments beyond just the road warriors and to the entire enterprise can benefit your company. 
(ANALYST REPORT)

Migrate From Unix To Linux In Six Steps by Red Hat and Intel

August 2009 - (Free Research)
CIOs are increasingly aware that the Linux® platform offers a low-risk, robust, and value-for-money alternative to traditional UNIX® platforms. This whitepaper will list and describe a simple, six-step process for migrating from UNIX to Linux. 
(WHITE PAPER) READ ABSTRACT |

CA ARCserve r12.5 for Windows and Windows SBS by Productive Corporation

October 2009 - (Free Research)
CA ARCserve Backup unites innovative data deduplication technology, powerful storage resource management (SRM) reporting and robust security measures — making it one of the market’s most secure, reliable and efficient methods of protecting the information residing on physical and virtual servers. 
(TRIAL SOFTWARE) READ ABSTRACT |

Boom in Mobile Data Creates Backhaul Urgency by Alcatel-Lucent

March 2009 - (Free Research)
This paper will identify the challenges mobile operators face in the current environment; outline the steps they can take to evolve the backhaul network to support greater capacity at lower cost; and examine the role of a trusted partner in helping implement a mobile backhaul solution that meets their specific business imperatives. 
(WHITE PAPER) READ ABSTRACT |

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP AG

January 2007 - (Free Research)
This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. 
(WHITE PAPER) READ ABSTRACT |

Building a Best-Run Finance Organization by SAP AG

June 2008 - (Free Research)
This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations. 
(WHITE PAPER) READ ABSTRACT |

Are You Ready for Economic Bounce Back? by Micro Focus, Ltd

October 2009 - (Free Research)
This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy. 
(WHITE PAPER) READ ABSTRACT |

Seven Ways To Lower Storage TCO by Compellent

January 2009 - (Free Research)
Organizations of all types and sizes are under pressure to boost efficiency, cut costs and reduce power consumption. Compellent Storage Center - a highly integrated, feature-rich data storage solution- was designed to lower data storage TCO. Read this white paper for more details on how Compellant can save save your company millions of dollars. 
(WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

Dell’s OpenManage Software Demo by Dell and Symantec

September 2009 - (Free Research)
Watch this demo to get an overview of the Dell OpenManage systems management solution. This solution is focused on delivering open, flexible, and integrated solutions that reduce the complexity in the systems management space. 
(VIDEO) READ ABSTRACT |

Configuring Security in SQL Server by Global Knowledge

February 2009 - (Free Research)
This document focuses on each level of security, starting at the server level and working our way down to database objects such as Server Security, Database Security, Schema Security and Object Security. 
(WHITE PAPER) READ ABSTRACT |

Measuring The Business Value of IT by SAP AG

September 2006 - (Free Research)
Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users. 
(WHITE PAPER) READ ABSTRACT |

Sales and Operations Planning: The Key to Continuous Demand Satisfaction by SAP AG

March 2007 - (Free Research)
Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand. 
(WHITE PAPER) READ ABSTRACT |

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