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Recovery Manager for Exchange - Free Trial! by ScriptLogic Corporation
April 10, 2009 - (Free Research)
Have you ever had to recover an email regarding an ex-employee whose account and mailbox no longer exists? Has HR ever asked you to find all emails involving certain employees, topics or associated dates?
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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9
September 10, 2009 - (Free Research)
Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
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Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo
May 19, 2009 - (Free Research)
In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.
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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft
January 01, 2008 - (Free Research)
Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
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ActiveRoles Server: Active Directory Management - Free Trial! by ScriptLogic Corporation
April 10, 2009 - (Free Research)
Businesses today grow and change at a frantic pace, making Active Directory (AD) management one of the most time-consuming IT tasks. AD administrators struggle to keep up with requests to create, change or remove user access to various network resources.
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MKS Toolkit for Developers v9.2p2 by MKS, Inc. - Interoperability Division
June 08, 2009 - (Free Research)
MKS Toolkit for Developers speeds the software development and administration process and reduces errors by eliminating the time spent on tedious manual tasks. MKS Toolkit dramatically improves the compatibility between Windows and UNIX environments.
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Recovery Manager for Active Directory by ScriptLogic Corporation
April 10, 2009 - (Free Research)
Human error and hardware or software failures can easily corrupt Active Directory. AD objects can often be modified or deleted by mistake and faulty scripts can overwrite attributes. The result is unplanned system downtime and lost user productivity.
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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM
July 22, 2009 - (Free Research)
Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
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Channel Sales Management: New Applications for High-Tech Vendors by SAP AG
January 23, 2009 - (Free Research)
Channel management is a pressing issue for high-tech manufacturers that sell through partners. IDC believes that companies that leverage channels partners should begin to integrate channel management into broader corporate infrastructure applications that include the supply chain and potentially PLM applications.
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The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success by Breach Security
June 08, 2009 - (Free Research)
This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies.
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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
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MKS X/Server v 8.5 - High-performance, transparent PC X server by MKS, Inc. - Interoperability Division
June 08, 2009 - (Free Research)
This world of PC/UNIX system integration demands a product available for the newest PC architectures and is easy to use and easy to manage. Applications normally available on expensive UNIX workstations can be readily accessed from enterprise desktops.
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ChangeAuditor for Exchange - Critical change Alert - Free Trial! by ScriptLogic Corporation
April 10, 2009 - (Free Research)
Exchange is part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor for Exchange is the answer.
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A Process-based Approach to Protecting Privileged Accounts & Meeting Regulatory Compliance by BeyondTrust Corporation
October 21, 2009 - (Free Research)
This white paper outlines a sound, process-based approach to protecting the critical privileged accounts found in most applications, databases, and infrastructure devices throughout the enterprise. This approach integrates features like automated password resets and management workflows, secure storage of credentials, and a sealed operating system.
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The Renewed Finance Function - Extending Performance Management Beyond Finance by SAP AG
June 02, 2009 - (Free Research)
Companies and their stakeholders have always had high expectations for their finance teams. But this research program reveals that, most recently, these pressures- from regulators, from investors, and from competitors&#$5; are pushing companies to look for more from their finance teams in two main, but often conflicting, areas.
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