Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

Comprehensive Business Intelligence Market Study: Summary Results from the BI Survey 7 by MicroStrategy June 2008 - (Free Research) The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products. (WHITE PAPER) READ ABSTRACT |

The BI Survey 7: Summary by BOARD June 2008 - (Free Research) The BI Survey provides a detailed quantitative analysis of why customers buy BI tools, what they use them for, how successful they are and why they eventually abandon them. (WHITE PAPER) READ ABSTRACT |

Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results by Fiserv Insurance Solutions. April 2008 - (Free Research) In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their… (WHITE PAPER) READ ABSTRACT |

ADERANT Expert by Aderant ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation.  (SOFTWARE PRODUCT)

DataCore UpTempo Performance Acceleration Software by DataCore Software Corporation. UpTempo™ is powerful, performance accelerator software for Windows-based systems. It dramatically speeds up applications by making the computer system read and write data to its disk drives more efficiently.  (SOFTWARE PRODUCT)

On-Demand Support Software by Parature Inc. Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.  (ASP)

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT)

e-Learning Survey: Bridging the gap between HR and employee training by SkillSoft Corporation July 2008 - (Free Research) This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer's training opportunities and employee's learning needs. (WHITE PAPER) READ ABSTRACT |

An Open Source Path to Virtualization: Providing World-Class Performance While Reducing IT Complexity by Intel Corporation. June 2008 - (Free Research) This paper sheds light on the misconceptions about open-source virtualization solutions, provides a blueprint for how to deploy them, and illustrates how opting for open source is a good thing for your IT infrastructure. (WHITE PAPER)

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP)

Customer Satisfaction with Email Archiving Systems by Sunbelt Software. August 2008 - (Free Research) This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings. (WHITE PAPER) READ ABSTRACT |

Case Study: Children’s Memorial Hospital by ABS Associates Inc. July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half. (CASE STUDY) READ ABSTRACT |

The New Economics of Virtualization - The Impact of Open Source, Hardware-Assist and Native Virtualization by Virtual Iron Software, Inc. March 2008 - (Free Research) Virtual Iron is delivering advanced virtualization and management capabilities that are changing virtualization. Organizations are using Virtual Iron’s software for consolidation, business continuity, capacity management and policy-based automation. (WHITE PAPER) READ ABSTRACT |

Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions by Epicor Software Corporation. Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more.  (ASP & SOFTWARE PRODUCT)

Valuing the Need for Data Speed at Critical Business Inflections by BlueArc Corp. June 2008 - (Free Research) The survey represents a close look into the issues, drivers, challenges, imperatives and best practices in maintaining system uptime in the midst of exploding demand for increased data performance and storage. (WHITE PAPER) READ ABSTRACT |

VDE+Images by Viking Software Solutions. VDE+Images has an open architecture and flexible design that makes it easy to integrate with any document imaging system. VDE+Images can be readily customized using the optional API. Custom field edits and exit routines are coded in the industry-standard C language.  (SOFTWARE PRODUCT)

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT)

eCity Plan - Continuous Supply Chain Planning for .Net2.0 by SLINGSHOT. eCity Plan provides you with an accurate picture of your current supply versus demand position, allowing continual assessment of production status.  (SOFTWARE PRODUCT)

The Business Benefits of Automation - An in-depth Customer Survey by Hewlett-Packard Company June 2008 - (Free Research) King Research conducted twelve in-depth telephone interviews with existing HP customers using Business Service Automation products during the spring of 2008. This report is a summary of those conversations. (WHITE PAPER) READ ABSTRACT |

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought by IBM. May 2008 - (Free Research) Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers. (WHITE PAPER)

Magic Quadrant for Business Intelligence by QlikTech Inc. August 2008 - (Free Research) The market for business intelligence platforms is moving away from a position dominated by pure-play vendors. This paper discusses why this is being driven by a trend for consolidation, from several large application and software infrastructure vendors. (WHITE PAPER) READ ABSTRACT |

The Quest for Competitiveness: Business Mobility and the Agile Organization by Nokia. August 2008 - (Free Research) Business mobility is at the heart of a nimble organization. It draws together people, processes, and technology to push better decision making. Download this Economist Intelligence Unit report to find out how organizations are using business mo... (WHITE PAPER) READ ABSTRACT |

Professional Services Automation (PSA) Software: Track Time & Resources by OpenAir (E-mail this company) Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.  (ASP)

OASIS Workers Comp; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company) OASIS Workers Comp is a component-based, fully integrated insurance processing system that supports full-service workers' compensation insurance companies, third party claims administrators, and self-insured entities.  (ASP & SOFTWARE PRODUCT)

OASIS Professional Liability; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company) OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.  (ASP & SOFTWARE PRODUCT)

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