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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel May 01, 2009 - (Free Research) Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market.  (CASE STUDY) READ ABSTRACT |

Good Information is Hard to Find: Guidelines for Managers Considering Open Source Enterprise Search by Lucid Imagination April 01, 2009 - (Free Research) Lucid Imagination brings market-leading expertise to open source enterprise search, and can help any organization quickly design and optimize search solutions based on Lucene and Solr.  (WHITE PAPER) READ ABSTRACT |

Migrate from a Proprietary Server Architecture? - Open Systems Provide Way to Exit Money Pit by Dell, Inc. and Intel May 27, 2009 - (Free Research) In this down economy, now is the time to examine the total cost of ownership (TCO) of your proprietary server infrastructure and migrate to a more cost-effective open systems platform designed for tomorrow. If this hits home for you, please read on.  (ANALYST REPORT) READ ABSTRACT |

Sun and Pentaho: Achieving enterprise business intelligence success with integrated, open, enterprise-class solutions by Sun Microsystems, Inc. October 09, 2009 - (Free Research) Together, Sun and Pentaho provide integrated hardware, software, and services solutions for data warehousing and BI that provide full functionality, robust enterprise-class performance and scalability, and significantly reduced acquisition and ownership costs compared to proprietary hardware and software solutions.  (PRODUCT OVERVIEW) READ ABSTRACT |

Guidelines for Managers: What Lucene and Solr Open Source Search can do for Enterprise Search by Lucid Imagination April 01, 2009 - (Free Research) This paper provides some ways to think about your enterprise search requirements from both technological and economic perspectives, explains why a Lucene/Solr-based approach can be optimal, and describes how Lucid Imagination can help you to design, develop, and deploy the necessary search solution.  (WHITE PAPER) READ ABSTRACT |

Consultation, Design, and Implementation of Multiple IT Solutions: Global Forex Trading by CDW Corporation September 24, 2008 - (Free Research) GFT focuses on providing their customers an exceptional experience with a best-in-class online interface. GFT needs to stay more accessible, more reliable, and more secure than their competitors. To optimize their IT environment, GFT engaged CDW for consulting, design, and implementation of multiple IT solutions. Read on to learn more.  (CASE STUDY) READ ABSTRACT |

Sun Business Intelligence Solution for Web Infrastructure by Sun Microsystems, Inc. October 09, 2009 - (Free Research) The combination of Sun Open Storage and the commercial open-source Infobright data warehousing and Pentaho business intelligence and ETL software packages dramatically lowers the cost of entry and simplifies deployment of a powerful, sophisticated BI infrastructure.  (PRODUCT OVERVIEW) READ ABSTRACT |

The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen by Talend January 28, 2009 - (Free Research) This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive.  (ANALYST REPORT) READ ABSTRACT |

From Here to There, You Can Find it Anywhere: Building Local/Geo-Search with Apache Lucene and Solr by Lucid Imagination November 18, 2009 - (Free Research) Join Grant Ingersoll, co-founder of Lucid Imagination and chairman of the Apache Lucene PMC, and Ryan McKinley, co-founder of Voyager GIS and Apache Lucene PMC member, and Sameer Maggon of AT&T Interactive for an in-depth technical workshop on the potential and application of the newly released Lucene Spatial libraries.  (WEBCAST) READ ABSTRACT |

How to Cost Effectively Deploy Open Source Business Intelligence by Actuate September 09, 2009 - (Free Research) This white paper is intended for IT managers, project leads, and developers who must implement open source business intelligence (BI) to support the ever growing business user needs. You will learn how to add new reporting features and functions to your applications without any scalability issues and more.  (WHITE PAPER) READ ABSTRACT |

Helping Ensure Data Protection: How You Can Gain Business Advantage by Protecting Against Internal and External Threats by Oracle Corporation February 25, 2009 - (Free Research) Affordable data infrastructure solutions based on open standards that are inherently secure are now available to midsize organizations. Not only are they quick and easy to deploy, use and maintain, they are designed to meet the constraints of limited IT resources and budgets in the face of the current economic downturn.  (WHITE PAPER) READ ABSTRACT |

Download the Fall 2009 edition of Perform Magazine by Actuate September 10, 2009 - (Free Research) Download Perform today for informative and insightful articles including how open source is changing the face of enterprise software, tips from the field on how to ignite enterprises to reach new levels of performance excellence, and deliver unmatched insight to users.  (EZINE) READ ABSTRACT |

Storage Virtualization with the HP StorageWorks by Hewlett-Packard Company September 01, 2009 - (Free Research) The most powerful application of virtualization today is at the storage system level. With the HP StorageWorks Enterprise Virtual Array and HP StorageWorks SAN Virtualization Services platform, organizations can take advantage of the many benefits of virtualization with a solution designed specifically for open systems.  (WHITE PAPER) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company) October 2007 - (Free Research) Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.  (WHITE PAPER) READ ABSTRACT |

SAP® BusinessObjects™: The Preferred Business Intelligence Choice Designed for Growing Companies by SAP AG December 2008 - (Free Research) SAP® BusinessObjects™ Edge software is the business intelligence (BI) choice of midsize companies hoping to improve business processes, discover new opportunities and edge out the competition. It includes affordable solutions addressing just about any BI requirement, like operational reporting and analysis, dashboards and visualization.  (WHITE PAPER) READ ABSTRACT |

SUN SPARC® ENTERPRISE T5120, T5220, T5140, AND T5240 SERVER ARCHITECTURE by Sun Microsystems, Inc. April 2008 - (Free Research) Employing the UltraSPARC® T2 and UltraSPARC T2 Plus processors - the industry's first massively threaded Systems on a Chip (SoC) - Sun SPARC® Enterprise T5120/T5220 and T5140/T5240 servers offer breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges.  (WHITE PAPER) READ ABSTRACT |

Agile Eval Guide by IBM November 2009 - (Free Research) IBM Rational® software has helped thousands of companies worldwide improve their agility with software best practices, tools and services. This evaluation guide is designed to help you choose the best tool for your needs today, while protecting your investment as your team, needs and agile maturity grow.  (WHITE PAPER) READ ABSTRACT |

7 Things Every System Administrator Should Know about OpenSSH by Global Knowledge December 2008 - (Free Research) This paper will focus on the OpenSSH implementation, which was initially developed as part of the OpenBSD project and is installed by default on most modern BSD and Linux-based operating systems, including Red Hat Enterprise Linux and Fedora.  (WHITE PAPER) READ ABSTRACT |

VUE Software: Insurance Commission & Incentive Compensation Management by CSSI VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.  (SOFTWARE PRODUCT)

Whose Fault is it Anyway? Using Compuware Abend-AID to Diagnose DB2 and WebSphere MQ Problems by Compuware Corporation September 2009 - (Free Research) This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID.  (WHITE PAPER) READ ABSTRACT |

Dell PowerEdge Servers -- Introducing the Latest Generation by Dell, Inc. and Intel September 2009 - (Free Research) Whether you need a tower, rack, or blade server, or a combination of these, Dell's comprehensive, award-winning PowerEdge family can meet your needs. Dell servers excel in virtualization, power and cooling, embedded systems management, and purposeful design.  (BROCHURE) READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT)

Best Practices and State of the Art Tools for Modern GUI Creation by Instantiations February 2009 - (Free Research) GUI building tools allow developers to spend less time and money creating Java GUIs, because they can focus on creating application-specific functionality rather than coding the low-level logic required for GUIs to run.  (WHITE PAPER) READ ABSTRACT |

Sun Fire X4170, X4270 and X4275 Server Architecture: Optimizing Performance, Density and Expandability to Maximize Datacenter Value by Sun Microsystems, Inc. April 2009 - (Free Research) This white paper describes the architecture of the Sun Fire X4170, X4270 and X4275 servers, including the processor technology, I/O subsystem, built-in system management features, and range of supported operating systems.  (WHITE PAPER) READ ABSTRACT |

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