Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
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CW buyer's guide: The business advantages of big data by ComputerWeekly.com November 16, 2012 - (Free Research) Big data may appear to be just another bandwagon, but it is important, and needs to be addressed carefully and sensibly.  (ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly – 6 November 2012: The business benefits of 4G by ComputerWeekly.com November 06, 2012 - (Free Research) In this week's Computer Weekly, as the UK's first 4G mobile network goes live, we examine the benefits for business. IT security suppliers say that cross-industry collaboration is needed – but can they work together? And we take a look at the latest wireless networking technology, known as WiGig. Read the issue now.  (EZINE) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

The value of mobile and social to CRM by ComputerWeekly.com March 16, 2012 - (Free Research) Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.  (ANALYST REPORT) READ ABSTRACT |

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.  (WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

The Third Stakeholder: The End-User's Impact on CRM ROI by Knoa Software September 2008 - (Free Research) CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.  (WHITE PAPER) READ ABSTRACT |

Deliver Extraordinary Customer Service by Oracle Corporation UK Ltd December 2012 - (Free Research) Exceptional customer service starts with providing a great customer experience – but meeting the demands and expectations of today's consumers is harder than ever before. Read on to learn how the right customer relationship management technology can help and learn 6 practical ways to significantly enhance your customer service strategies.  (WHITE PAPER)

Accelerate Sales Velocity by Oracle Corporation June 2008 - (Free Research) Oracle has documented five best practices for dramatically improving pipeline management and, in turn, increasing sales velocity.  (WHITE PAPER) READ ABSTRACT |

Bluewater Power Prepares for Smart Metering with SAP and IBM Solutions by IBM November 2010 - (Free Research) Bluewater Power implemented a set SAP and IBM solutions to help deal with new regulations and mandates in the energy sector. Read this case study to learn all the benefits Bluewater experienced by choosing this set of SAP and IBM solutions and learn how your organization can experience these same benefits as well.  (CASE STUDY) READ ABSTRACT |

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.  (CASE STUDY) READ ABSTRACT |

Acronis vmProtect 6 by Acronis December 2011 - (Free Research) Built specifically for VMware vSphere™, Acronis® vmProtect™ 6 provides all the features you need in an extremely easy-to-use solution that can be deployed in minutes so you can start to perform your backup and recovery tasks.  (TRIAL SOFTWARE) READ ABSTRACT |

LTO-6 Tape Drive Pre-Purchase Program by Spectra Logic Corporation April 2012 - (Free Research) Check out this brief white paper to learn how you can gain access to the first available shipments of tape's upcoming LTO-6 release.  (WHITE PAPER) READ ABSTRACT |

LTO 6 vs LTO 5 Comparative Performance White Paper by IBM September 2012 - (Free Research) This white paper describes the performance of the IBM System Storage LTO Ultrium 6 tape drive (LTO-6 tape drive) working on open systems environments. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

A Better RAID Strategy for High Capacity Drives in Mainframe Storage by Oracle Corporation December 2010 - (Free Research) This paper demonstrates that RAID 6 is less capable to prevent data loss with today's large capacity SATA and SAS HDDs. It will also share Oracle's designs to mitigate this risk. The integrity of customers' data is in jeopardy if these large capacity SATA/SAS HDDs are simply packaged into a RAID 6 group without additional mitigation.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Tivoli Storage Manager by Mainline Information Systems June 2011 - (Free Research) Since its inception in 1993, TSM has been a leader in disk-to-disk backup, which has been taken to a whole new level with TSM 6. Join Business Continuity Specialist Chris Dedham of Mainline Information Systems as he discusses the latest release of TSM, version 6.2.2, in this webcast transcript.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Unifying ERP and CRM to Create a Responsive Enterprise by Infor November 2012 - (Free Research) In order to drive your business forward you need to close more sales. In order to close more sales you need exceptional CRM strategies. But legacy CRM technology alone provides a fragmented view of customers and ultimately hinders sales teams. Read this transcript to learn how a CRM/ERP integration can mitigate this challenge.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

NetBackup 6.5: Enabling Next-Generation Disk-Based Data Protection by Symantec Corporation February 2008 - (Free Research) Symantec's Veritas NetBackup 6.5, the latest release of the company's established market-leading enterprise backup and recovery solution, provides disk-based data protection for remote office and enterprise datacenter environments.  (WHITE PAPER) READ ABSTRACT |

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.  (EGUIDE) READ ABSTRACT |

Optimizing Business Productivity: Do More for Your Customers and Your Business by Microsoft October 2011 - (Free Research) As organizations work to meet the complex requirements of today’s fast-paced business environment, they must harness tools that optimize productivity and deliver solid ROI. Learn about cloud-based CRM tools that provide frontline employees with real-time access to customer information that can help to boost productivity and performance.  (WHITE PAPER) READ ABSTRACT |

Red Hat Enterprise Linux 6 Scalability by DLT Solutions. March 2011 - (Free Research) Scalability is one of the areas of focus in Red Hat Enterprise Linux 6. The importance of scalability is driven by the convergence of several factors, which have combined to create a strong customer demand for a high performance, production ready Linux infrastructure. Read this paper to learn more about scalability and Red Hat Enterprise Linux 6.  (WHITE PAPER) READ ABSTRACT |

Case Study: Orlando Magic Score a Performance Slam Dunk with Dell Compellent SAN by Dell Compellent May 2011 - (Free Research) To support these data-intensive applications, the Orlando Magic needed a storage area network (SAN) with I/O performance fast enough to play and stream both standard and high-definition (HD) video. Read this case study to see their solution.  (CASE STUDY) READ ABSTRACT |

Deliver Extraordinary Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) Exceptional customer service can be a major differentiator in today's market. However, with more communication channels than ever before, devising an effective strategy can be difficult. Inside this paper learn 6 tips for achieving stellar customer service and find out how the right CRM tool can help set you apart from the competition.  (WHITE PAPER)

6 Best Practices for Reducing Your Data Storage Footprint by Dell, Inc. December 2011 - (Free Research) This E-Guide explores the 6 best practices for data footprint reduction, the overlooked constraints often found in storage infrastructures, which storage tools you need to be using and the future of unified data storage.  (EGUIDE) READ ABSTRACT |

Veritas NetBackup™ 6.5: Designing and Implementing Backups Using Storage Lifecycle Policies by Symantec Corporation February 2008 - (Free Research) This paper looks at how these features relate to recovery service levels and how they can be deployed to help ensure that backup storage is used cost-effectively while still maintaining appropriate levels of recoverability.  (WHITE PAPER) READ ABSTRACT |

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