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Blackberry Solution Used for Roadside Surveys on Child Seat Safety by BlackBerry
February 25, 2009 - (Free Research)
When researchers from the University of Windsor needed a mobile strategy for conducting a National Child Seat Safety Survey across Canada, they turned to a Blackberry to help gather the data and accurately download the it automatically to an analytical database.
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Case Study: London Life Insurance by Pitney Bowes Business Insight
July 02, 2010 - (Free Research)
London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.
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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
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The GeoTAX ® Enterprise Tax Management solution by Pitney Bowes Group 1 Software
The GeoTAX ® Enterprise Tax Management solution provides you with the necessary tools to centralize all your corporate tax jurisdiction processing needs and supports critical tax compliance issues.
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How to tackle trust and co-operation by ComputerWeekly.com
November 10, 2010 - (Free Research)
It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future.
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The IT foundation that redefines eCommerce by SAVVIS
May 15, 2013 - (Free Research)
Check out this resource to uncover the transformative impact Virtual Private Data Centers have on eCommerce, and learn how they provide the agility to supporting the required evolving demands.
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Mobile Commerce: The Path to Customer Engagement by SAP America, Inc.
June 10, 2013 - (Free Research)
In this resource, discover all you need to know about embracing mobility and leveraging mobile tools in order to embark on a successful path to customer engagement. Learn how to break down the barriers of traditional customer relationships so you can optimize the entire mobile commerce cycle, from customer awareness to transaction to follow-up.
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Gartner Magic Quadrant: Selecting a vendor by IBM
November 03, 2011 - (Free Research)
The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors.
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The Total Economic Impact of IBM® Exceptional Web Experience by IBM
March 30, 2012 - (Free Research)
Delivering an optimal web experience not only helps you engage with your customers, partners, and employees but also improves relationships and increases your competitive advantage. This resource explores why investing in web experience solutions can help you achieve this.
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The Future of Authentication for Online Services by SafeNet, Inc.
November 02, 2009 - (Free Research)
In this white paper, we take a look at how strong authentication can benefit eCommerce and online services. We will evaluate the risks that identity fraud, phishing and cybercrime pose for online service providers and discuss how strong user authentication can alleviate these risks.
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Online Video: The New Merchandising by Akamai Technologies
September 2008 - (Free Research)
This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.
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Essential Guide to PCI DSS by SearchSecurity.com
September 2009 - (Free Research)
This E-Guide will explain the new changes in Version 1.2 and how the standard will tackle emerging technologies such as cloud computing and virtualization. Specific topics include avoiding audit trouble, wireless encryption, tokenization, and more.
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Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation
April 2011 - (Free Research)
The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.
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Podcast: How Your Hosting Provider Can Influence the Quality of Your User Experience by Macquarie Telecom Pty Limited
(E-mail this company)
June 2013 - (Free Research)
User experience depends largely on variables outside of your website design team's control. In particular, the hosting provider plays a large role. In this podcast, discover why a hosting provider can make or break a user's interaction with your online content, and how you can leverage the right host to ensure repeat customers and increase revenue.
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The Truth about Agent vs. Agentless Monitoring by uptime software inc.
September 2010 - (Free Research)
This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
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Five Threats to Data Security and How to Protect against Them by SafeNet, Inc.
September 2008 - (Free Research)
The purpose of this paper is to examine five specific risks to data security, showing where and how confidential data may be vulnerable - and how you can protect your business against these threats.
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How Your Hosting Provider Can Influence the Quality of Your User Experience by Macquarie Telecom Pty Limited
(E-mail this company)
May 2013 - (Free Research)
This webinar will explain in detail the types of questions that should be asked and the latest technologies that can be employed to maximize your online performance for your users. Whether your brand is critical, you make money online, or have to comply with PCI standards, the success of your business depends heavily on choosing the right hoster.
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Avaya CS 1000: Defining Calling Line Identification Numbers by Global Knowledge
May 2013 - (Free Research)
This white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part involves defining the number(s) that will be sent to the called party. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone.
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Blended interaction : For Inbound and Outbound by Aspect
April 2013 - (Free Research)
Finding a way to unify, streamline, and simplify communication between employees and customers is key to great customer experience. This resource explores how blended interaction leverages modern enterprise technologies to connect call center agents, consumers, and knowledge workers through a multitude of channels.
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Cellular One by Aspect
April 2013 - (Free Research)
Cellular One relied on inefficient technologies that required too much manual labor and resulted in sub-par customer interactions. In this case study, discover how they leveraged a single-platform strategy to drastically enhance their customer experience by combining workforce, quality and performance management capabilities with CRM technology.
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It's all about customer satisfaction by Hewlett-Packard Limited
May 2013 - (Free Research)
This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.
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