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FINRA: Compliance Guide Social Networks, Web 2.0 and Unified Communications by FaceTime Communications

September 21, 2010 - (Free Research)
This whitepaper sets out some of the key rules, guidelines and associated risks for FINRA member firms and suggests ways that organisations can use technology to protect themselves and their RRs. In addition, it looks at some of the other issues that enterprises may encounter when enabling the new internet. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

BBVA seamlessly monitors and improves its online reputation by IBM

November 30, 2012 - (Free Research)
This white paper examines a business case for analytics at financial institutions. BBVA, a global group that offers individual and corporate customers a range of financial and non-financial products and services, was interested in knowing what new and existing clients were saying about the business through social media. 
(WHITE PAPER) READ ABSTRACT |

HP Social Enterprise Services by Hewlett-Packard Limited

December 31, 2012 - (Free Research)
Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information. 
(WEBCAST) READ ABSTRACT |

Magic Quadrant for Cloud-Based IT Project and Portfolio Management Services by Innotas

May 13, 2013 - (Free Research)
Cloud-based IT project and portfolio management (PPM) software is gaining popularity, but with all the vendor hype and so many options, choosing the right one can be difficult. In this in-depth Gartner report, explore why so many organizations are turning to cloud-based PPM, and compare the strengths and weaknesses of popular software vendors. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com

March 19, 2013 - (Free Research)
In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now. 
(EZINE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Outbound Email And Data Loss Prevention In Today's Enterprise, 2009 by Proofpoint, Inc.

August 11, 2009 - (Free Research)
The convenience and ubiquity of email as a business communications tool has exposed enterprises to a wide variety of legal, financial and regulatory risks associated with outbound email. This report summarizes the findings of Proofpoint's sixth annual survey of enterprise attitudes about outbound email, content security and data protection. 
(WHITE PAPER) READ ABSTRACT |

Podcast - Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 28, 2006 - (Free Research)
This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 
(PODCAST) READ ABSTRACT |

Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 09, 2006 - (Free Research)
This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 
(ANALYST REPORT) READ ABSTRACT |

Confidence in Commerce: Enabling e-banking and online services with two-factor authentication by SafeNet, Inc.

September 01, 2009 - (Free Research)
Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Digital Archiving Promotes Sustainability and Improved Service Delivery for the London Borough of Islington by Xerox DocuShare

May 2008 - (Free Research)
Learn how visionary IT management helped this local government deliver financial, environmental and social benefits to the community and save hundreds of thousands of Pounds in its first year using Xerox DocuShare. 
(CASE STUDY) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation

August 2008 - (Free Research)
With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces. 
(WHITE PAPER) READ ABSTRACT |

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
(EBOOK) READ ABSTRACT |

Advanced identity tracking for social networking sites: Using HP ArcSight ESM to identify online predators by Hewlett-Packard Company

May 2012 - (Free Research)
This critical resource exposes the truth behind online predators using social networking sites to stalk intended victims without being detected by authorities. Click now to see how a correlation engine can help pinpoint these criminals before their next attack. 
(WHITE PAPER) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf

November 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. 
(EGUIDE) READ ABSTRACT |

Mobile, Social Engineering Top Data Security Management Concerns by Thawte Inc.

November 2013 - (Free Research)
This e-guide, from SearchCIO.com, explores how to set up the right policies in order to successfully eliminate mobile, social engineering and data security management concerns. 
(EGUIDE) READ ABSTRACT |

Gartner: How to build an online community by ComputerWeekly.com

February 2014 - (Free Research)
Gartner analyst Julie Hopkins explains seven ways to lure people to participate in online communities and shows how to choose the tactics that will best suit your business needs. 
(ANALYST BRIEF) READ ABSTRACT |

Computer Weekly - 31 January 2012: The importance of IT strategy by ComputerWeekly.com

January 2012 - (Free Research)
In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now. 
(EZINE)

Tips For Streamlining a Global Supply Chain by Sage Software

July 2013 - (Free Research)
In this expert e-guide, learn how you can simplify the challenges of enterprise resource planning (ERP) integration and increase efficiency through data consolidation, standardization, and supply chain visibility. 
(EGUIDE) READ ABSTRACT |

Become a social business on the cloud: IBM SmartCloud for Social Business collaboration services by IBM

April 2012 - (Free Research)
This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity. 
(WHITE PAPER) READ ABSTRACT |

The Social Sales Revolution by Salesforce.com

February 2012 - (Free Research)
This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. 
(EBOOK) READ ABSTRACT |

Preparing for the Web 2.0 World: How Enterprises Need to Think About Emerging Social Technologies by Sun Microsystems, Inc.

April 2009 - (Free Research)
IDC expects that the significant adoption of Enterprise 2.0 technologies in the enterprise will have a dramatic impact on how organizations capture, discuss, distribute, and protect their information. If companies are not already planning for this change, they will find themselves increasingly exposed and vulnerable. 
(ANALYST REPORT) READ ABSTRACT |

E-Guide: Harnessing Social Analytics by IBM

December 2012 - (Free Research)
In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions. 
(EGUIDE) READ ABSTRACT |

Your Small Business Security Questions Answered: Social Networks, Sensitive Data, and Business Banking by AVG Technologies USA, Inc.

April 2010 - (Free Research)
This brief paper provides in depth answers to three pressing questions that many small businesses are asking about IT security: If social networks are such a risk, shouldn't we just block them? How liable am I for the loss of sensitive data? How safe is online business banking? Read on to learn the answers to these three questions and more. 
(WHITE PAPER) READ ABSTRACT |

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