Online Computer Technical Support White Papers, Online Computer Technical Support Software, Online Computer Technical Support Research, Hardware and Services

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - (Free Research)

This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.

(WHITE PAPER)

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AVG Internet Security Business Edition v9 by AVG Technologies USA, Inc.

November 17, 2009 - (Free Research)

AVG Internet Security Business Edition is faster, smarter security that won’t slow businesses down. AVG Internet Security merges ground-breaking online threat prevention techniques with enhanced anti-virus and firewall technologies to deliver proactive protection that’s second to none. Download a trial version and use it free for the next 30 days.

(DOWNLOAD)

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Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat

August 01, 2008 - (Free Research)

Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.

(WHITE PAPER)

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Sun Products Test Drive - Try and Buy by Sun Microsystems, Inc.

December 2008 - (Free Research)

Sun's free product trials give you the opportunity to test the very latest Sun Open Storage products and solutions for your business: absolutely free for a full 60 days, with full technical support.

(ARTICLE)

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AC Drives and Industrial AC Motors by AutomationDirect

AC Variable Frequency Drives (VFD): AutomationDirect carries AC variable speed drives for all your speed control applications.

(HARDWARE PRODUCT)

Programmable Logic Controller Product Lines (PLCs) by AutomationDirect

Starting with the DL05 at 8 inputs/ 6 outputs, all the way up to the fully expanded 100 I/O DL06 PLC, these PLCs are a standard that can grow with the changing needs of your machine or process control applications.

(HARDWARE PRODUCT)

Human Machine Interface (HMI) by AutomationDirect

C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.

(HARDWARE PRODUCT)

NEMA Electrical Enclosures & Industrial Cabinets by AutomationDirect

AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.

(HARDWARE PRODUCT)

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel

May 2009 - (Free Research)

Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market.

(CASE STUDY)

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Case Study: IMC Portugal Implements Panda Cloud Office Protection and Sees Numerous Security Enhancements by Panda Security

November 2009 - (Free Research)

Read this case study to learn how an organization with 700 computers across 36 locations in Portugal implemented Panda Cloud Office Protection and achieved several benefits, including a significant increase in malware detections, great technical support, and enhanced computer performance.

(CASE STUDY)

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Giving Nurses More Time to Care by LogMeIn, Inc.

September 2009 - (Free Research)

The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.

(CASE STUDY)

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HP Virtual Desktop Infrastructure with VMware View: Bring the benefits of industry-standard servers to your desktop environment by HP, Vmware and AMD

January 2009 - (Free Research)

This solution provides a centralized approach to managing your desktop environment and protecting the information within it. It brings the far-reaching benefits of industry-standard servers and shared storage to your desktop environment, while delivering a full virtual PC experience.

(BROCHURE)

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The Five Building Blocks of Attack Coverage: Assessing the Quality of your Intrusion Prevention System by TippingPoint

October 2009 - (Free Research)

What makes one intrusion prevention system (IPS) better than another? The best way to answer that question is to assess each vendor's solution on the five building blocks of attack coverage: Knowledge of applications, threat engine performance, breadth and depth of coverage, accuracy, and timeliness.

(WHITE PAPER)

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Vyatta vRouter & vFirewall for XenServer & VMware by Vyatta Inc.

September 2009 - (Free Research)

Vyatta's vRouter & vFirewall technology is optimized to run in virtual environments to manage traffic and enforce policies in the same way that a physical router, firewall, VPN or intrusion prevention device does in a traditional infrastructure. Try out this open source software today.

(DOWNLOAD)

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Vyatta - Open Routing, Firewall, VPN Software by Vyatta Inc.

June 2009 - (Free Research)

Vyatta is a network operating system (enterprise-class router, firewall, VPN +) that removes the need for proprietary hardware, allowing you to leverage performance and price advantages of x86-based servers and virtualization technologies.

(TRIAL SOFTWARE)

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OpenSolaris Free Software Trial Download by Sun Microsystems, Inc.

December 2008 - (Free Research)

OpenSolaris is the state of the art, cutting edge operating system that provides a rich, coherent platform for building and running applications.

(TRIAL SOFTWARE)

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Service Availability Tool by Fluke Networks

November 2009 - (Free Research)

The Service Availability Tool helps network technicians and administrators verify and troubleshoot network services quickly and easily. With the Service Availability Tool you can quickly verify service port status, measure response time, run TCP trace routes, and more.

(PRODUCT DEMO)

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Linux Client Migration Cookbook, Version 2: A Practical Planning and Implementation Guide for Migrating to Desktop Linux by Red Hat

May 2009 - (Free Research)

This implementation guide to migrating to desktop Linux provides a technical planning reference for IT organizations, large or small, that are now considering a migration to Linux-based personal computers.

(BOOK)

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WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.

(SOFTWARE PRODUCT)

Windows Server 2008 R2: Technical Overview by Microsoft Corporation India Pvt Ltd

July 2009 - (Free Research)

This guide is designed to provide you with a technical overview of the new and improved features in Windows Server 2008 R2.

(EGUIDE)

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Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft

October 2007 - (Free Research)

Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.

(CASE STUDY)

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Define What's Valued Online - A Webcast Presented by KnowledgeStorm by KnowledgeStorm Webinars (E-mail this company)

September 2005 - (Free Research)

The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying.

(WEBCAST)

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Podcast - Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 2006 - (Free Research)

This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.

(PODCAST)

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Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 2006 - (Free Research)

This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.

(ANALYST REPORT)

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Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent by Microsoft

September 2009 - (Free Research)

REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs.

(CASE STUDY)

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