Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

Seven Contact Center Trends You Can't Ignore by Siemens Enterprise Communications January 31, 2013 - (Free Research) For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come  (WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM March 12, 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

Software Internationalization/Translation/Localization Services by Globalization Partners International Globalization Partners International (GPI) provides Global Translation, Localization (L10N) and Internationalization (I18N) services into over 50 languages helping companies develop global software.  (SERVICE)

Introduction to Secure Coding for C/C++ by Klocwork September 2011 - (Free Research) When budgets, customers and reputations are at stake, software developers need every available tool to ensure that applications and code are as secure as possible. Going a step above and beyond, this interactive online learning center provides detailed lessons for securing C/C++ code.  (RESOURCE CENTER) READ ABSTRACT |

11 Best Practices for Peer Code Review by SmartBear Software August 2012 - (Free Research) Read this paper to learn 11 best practice peer code review tips to optimize review sessions, improve code, and make the most of valuable time. Some of the key findings include how many lines of code you should review in an hour, annotating code before you begin reviewing, leveraging a check list system, and more.  (WHITE PAPER) READ ABSTRACT |

Can I Really Roll-out a Code Review Process That Doesn’t Suck? by SmartBear Software August 2012 - (Free Research) This webcast takes you through the methods that have been found to be most effective in implementing a code review process and the processes and steps to get you started. Learn about topics including the benefits of code review, how to implement code reviews, and more.  (WEBCAST) READ ABSTRACT |

Code Signing Debacle 2.0: A Hacked Adobe Server and Its Impact on Us All by Lumension May 2013 - (Free Research) Watch this webinar to learn about the threat of hacked vendor software, the technologies and controls that can help address the risk of compromised code signatures and infrastructures, and how to preemptively address these vulnerabilities.  (WEBCAST) READ ABSTRACT |

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata April 2011 - (Free Research) This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment.  (CASE STUDY) READ ABSTRACT |

Embedded Open Source Analysis by Klocwork April 2008 - (Free Research) This white paper explores the results from an analysis of multiple open source projects that are commonly used in embedded development.  (WHITE PAPER) READ ABSTRACT |

Controlling Software Complexity: The Business Case for Static Source Code Analysis by Coverity March 2008 - (Free Research) This white paper discusses how static source code analysis can be used to find critical defects and security vulnerabilities in C/C++ and Java source code.  (WHITE PAPER) READ ABSTRACT |

Empower your Developers by Coverity May 2011 - (Free Research) The repercussions of releasing unsecure software in today’s markets are severe – due in large part to the proliferation of constantly-connected, mobile devices. This white paper provides an overview of these challenges, and demonstrates the steps you can take to arm your developers against the risks of modern application development.  (WHITE PAPER) READ ABSTRACT |

Minimizing Code Defects to Improve Software Quality and Lower Development Costs by IBM March 2009 - (Free Research) This paper talks about why it's important to take a proactive approach to improving overall code quality using static and dynamic analysis. It then shows how IBM Rational Software Analyzer and IBM Rational PurifyPlus software can be used together to reduce the number of defects in your company's code.  (WHITE PAPER) READ ABSTRACT |

11 Best Practices for Peer Code Review by SmartBear Software September 2010 - (Free Research) This white paper recommends best practices for efficient, lightweight peer code review that have been proven to be effective via scientific study and extensive field experience. Use the techniques discussed in this paper to ensure your code reviews improve your code and make the most of your developers' time.  (WHITE PAPER) READ ABSTRACT |

Agile ALM Trends In SCCS, Requirements Management by Hewlett-Packard Company June 2012 - (Free Research) Did you know that the latest innovations for source code control systems (SCCS) and requirements management tools can not only help you enable a more agile software development process but also reap better returns on your application lifecycle management (ALM) investments? Read this expert e-zine to learn more.  (EZINE)

MIPS Core PSP by CriticalBlue June 2010 - (Free Research) This application note provides a detailed tutorial of how to use the features of the MIPS Core PSP within Prism. End users who are either considering migrating existing software applications onto the 34K or 1004K core, or who already use those cores but wish to optimize their operation are the target audience for this paper.  (WHITE PAPER) READ ABSTRACT |

Best Kept Secrets of Peer Code Review: Modern Approach Practical Advice by SmartBear Software August 2012 - (Free Research) This insightful e-book provides in-depth best practices and advice on how to catch code errors before they are able to cause bigger problems within your organization. Read more inside to uncover new tools designed to make the QA process faster and easier.  (EBOOK) READ ABSTRACT |

How They Do It in Switzerland…Outsource the Code, Insource the Quality: McCabe IQ Analyzes and Visualizes Software Quality in Critical International Financial Systems by McCabe Software, Inc. April 2012 - (Free Research) <p>Given the competitive marketplace, evaluating source code analysis tools can be overwhelming. This case study highlights one recommended offering, the quality indicators it provided, and the results one organization achieved after implementing it.</p>  (CASE STUDY) READ ABSTRACT |

Protecting Your Applications from Backdoors: How Static Binary Analysis Helps Build High-Assurance Applications by Veracode, Inc. May 2010 - (Free Research) Backdoors pose operational risk to software that is too significant for organizations to ignore. Binary-level application testing (also called compiled-code analysis) makes it possible to examine the entire application in its final “as delivered” form. Read this white paper to learn more about protecting applications from backdoor vulnerabilities.  (WHITE PAPER) READ ABSTRACT |

How BlackBerry Technical Support Services Are Evolving with BlackBerry 10 by BlackBerry January 2013 - (Free Research) The arrival of BlackBerry 10 has also brought along a new evolution in technical support for BlackBerry products. Watch this BlackBerry 10 Ready Program presentation to learn what's new.  (VIDEOCAST) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader by Red Hat November 2011 - (Free Research) This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.  (WHITE PAPER) READ ABSTRACT |

Application Note: Structured Testing - The Path to Thorough Code Coverage by McCabe Software, Inc. March 2011 - (Free Research) Basis path testing, also known as Structured Testing, is the primary code-based testing strategy recommended by McCabe Software and supported by McCabe IQ. The main idea behind this testing is that decision outcomes within a software function should be tested independently. This article provides an overview of the benefits of basis path testing.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.