A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. 

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. 

View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset. 

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 

Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. 

This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! 

IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply 'just enough' management to them across the project lifecycle. Join this webcast to learn more. 

This document describes how to deploy DataDirect XML Converters for .NET on Microsoft BizTalk to help control the input and output ports of BizTalk applications that need to convert data in native formats to XML. 

This webinar demonstrates how DataDirect's Data Integration Suite can help automate mission-critical EDI transactional processing for a variety of commercial industries. 

More than ever before, enterprises are under pressure to protect private data. Learn more about Proofpoint Encryption, Proofpoint's easy-to-deploy and easy-to-use policy-based email encryption solution and why email encryption is a critical component of today's email security solutions. 

This technical guide for database administrators and IT security experts demonstrates how you can protect your sensitive data with the native database encryption functions of Microsoft SQL Server 2008, such as cell-level encryption and Transparent Data Encryption, and manage and protect encryption keys with hardware security modules (HSMs). 

Read this paper to learn about the driving factors behind the increasing use of laptops in business activities, the data and information security issues associated with laptop systems, the overall benefits and challenges of encryption, the overall benefits of full disk encryption, and PGP Corporation's highly effective approach.