Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

LogMeIn Rescue Case Study: Improving Remote Assistance Efficiency at Sophos by LogMeIn, Inc. July 27, 2011 - (Free Research) Sophos chose LogMein Rescue to help them improve their remote assistance efficiency .LogMeIn Rescue has made the job of administering their remote assistance tool much easier, but it also impacts the tech and the end customer.  (WHITE PAPER) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by GoToAssist June 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist July 2010 - (Free Research) Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more.  (PRODUCT OVERVIEW) READ ABSTRACT |

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc. January 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.  (WHITE PAPER) READ ABSTRACT |

Transforming the Help Desk with Remote Support Services by LogMeIn, Inc. July 2011 - (Free Research) This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.  (WHITE PAPER) READ ABSTRACT |

DataShare by Excel Meridian Data, Inc. DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.  (HARDWARE PRODUCT)

Implementing Intel vPro Technology to Drive Down Client Management Costs by Intel Corporation December 2008 - (Free Research) Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.  (WHITE PAPER)

Humanising the Service Desk by LogMeIn, Inc. May 2011 - (Free Research) Due to technological advances, managers are considering how they operate Service Desks and how they can improve the way they support customers. In this paper, identify key ways to keep the Service Desk human while ensuring customer service stays front and centre.  (WHITE PAPER) READ ABSTRACT |

Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata April 2011 - (Free Research) This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment.  (CASE STUDY) READ ABSTRACT |

Cisco 850 Series Integrated Services Routers by Cisco Systems, Inc. The Cisco® 850 Series of secure broadband and wireless routers is part of the Cisco Integrated Services Router portfolio.  (HARDWARE PRODUCT)

Cisco PIX 501 Security Appliance by Cisco Systems, Inc. The Cisco® PIX® 501 Security Appliance delivers enterprise-class security for small office and teleworker environments, in a reliable, easy-to-deploy purpose-built appliance.  (HARDWARE PRODUCT)

Business 2020: Engaging with the Technology Enabled Customer by Oracle Corporation UK Ltd March 2013 - (Free Research) As more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers.  Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM).  (EZINE)

Oracle Customer Experience: The Communication Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders.  (VIDEO)

The Business Value of CX: Attracting New Customers by Oracle Corporation UK Ltd December 2012 - (Free Research) You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants  and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.  (VIDEO)

The Business Value of CX: Deliver a Great Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations.  (VIDEO)

Customer Experience: Empower Your Agents by Oracle Corporation UK Ltd December 2012 - (Free Research) View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.  (VIDEO)

The Business Value of CX: Keeping Your Customers by Oracle Corporation UK Ltd December 2012 - (Free Research) Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences.  (VIDEO)

Using Social to Improve Customer Experience by Oracle Corporation UK Ltd October 2011 - (Free Research) Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.  (WHITE PAPER)

Customer Experiences that Engage and Convert by Oracle Corporation UK Ltd February 2012 - (Free Research) A 2012 Customer Experience Trends survey found that cross-channel inconsistency was consumers #1 complaint of businesses today. Read this paper to learn what 4 components are crucial to delivering a consistent customer experience and uncover strategies for integrating them into your business's customer service and support processes.  (WHITE PAPER)

The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience.  (WHITE PAPER)

Deliver Extraordinary Customer Service by Oracle Corporation UK Ltd December 2012 - (Free Research) Exceptional customer service starts with providing a great customer experience – but meeting the demands and expectations of today's consumers is harder than ever before. Read on to learn how the right customer relationship management technology can help and learn 6 practical ways to significantly enhance your customer service strategies.  (WHITE PAPER)

Sprint Becomes More Efficient When Customers Go Online by Oracle Corporation UK Ltd December 2012 - (Free Research) Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website.  (WEBCAST)

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