Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. 

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 

Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program. 

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. 

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. 

Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. 

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 

The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. 

While rich next generation applications promise a radically improved customer experience, they also have the potential to overwhelm your servers. This paper examines a set of sophisticated tools for load testing your new high -powered apps. 

Extending ERP is the focus of this document, which encompasses utilizing more functionality, extending the footprint beyond the core ERP functionality and making decisions between ERP vendors and pure play or "Best of Breed" solutions. 

Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage and how workforce planning can help executives address this coming crisis. 

Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.