Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight January 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.  (WHITE PAPER) READ ABSTRACT |

Implementing Intel vPro Technology to Drive Down Client Management Costs by Intel Corporation December 2008 - (Free Research) Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.  (WHITE PAPER)

Navigating the path to satisfying online customer experience by Tealeaf November 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.  (EGUIDE) READ ABSTRACT |

SecurStor 2500 RAID by Excel Meridian Data, Inc. SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.  (HARDWARE PRODUCT)

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata April 2011 - (Free Research) This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment.  (CASE STUDY) READ ABSTRACT |

Multi-Modal Learning by SkillSoft Corporation Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.  (SOFTWARE PRODUCT)

Business 2020: Engaging with the Technology Enabled Customer by Oracle Corporation UK Ltd March 2013 - (Free Research) As more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers.  Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM).  (EZINE)

Oracle Customer Experience: The Communication Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders.  (VIDEO)

The Business Value of CX: Attracting New Customers by Oracle Corporation UK Ltd December 2012 - (Free Research) You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants  and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.  (VIDEO)

The Business Value of CX: Deliver a Great Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) With products, services, even prices all looking the same in today's market, the only way you can set your business apart from the competition is through the type of customer experience you provide. Download this brief video to learn how to provide a customer experience that exceeds your consumers expectations.  (VIDEO)

Customer Experience: Empower Your Agents by Oracle Corporation UK Ltd December 2012 - (Free Research) View this brief video to learn what your business's customer service and support systems should look like. Watch this on-demand video now to find out why simplicity and ease-of-use is key to delivering the best possible customer interactions.  (VIDEO)

The Business Value of CX: Keeping Your Customers by Oracle Corporation UK Ltd December 2012 - (Free Research) Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences.  (VIDEO)

Using Social to Improve Customer Experience by Oracle Corporation UK Ltd October 2011 - (Free Research) Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.  (WHITE PAPER)

Customer Experiences that Engage and Convert by Oracle Corporation UK Ltd February 2012 - (Free Research) A 2012 Customer Experience Trends survey found that cross-channel inconsistency was consumers #1 complaint of businesses today. Read this paper to learn what 4 components are crucial to delivering a consistent customer experience and uncover strategies for integrating them into your business's customer service and support processes.  (WHITE PAPER)

The Era of Impatience – Clock Ticking on Paying Lip Service to Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience.  (WHITE PAPER)

Deliver Extraordinary Customer Service by Oracle Corporation UK Ltd December 2012 - (Free Research) Exceptional customer service starts with providing a great customer experience – but meeting the demands and expectations of today's consumers is harder than ever before. Read on to learn how the right customer relationship management technology can help and learn 6 practical ways to significantly enhance your customer service strategies.  (WHITE PAPER)

Sprint Becomes More Efficient When Customers Go Online by Oracle Corporation UK Ltd December 2012 - (Free Research) Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website.  (WEBCAST)

Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd December 2012 - (Free Research) Research shows that 86% of customers will pay up to 25% more for a great customer experience, but only 1% report that their expectations are being met. Read this paper to learn about next-generation customer experience management technologies and strategies from Oracle that enable you to effectively connect, engage, and service your customers.  (DATA SHEET)

Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd December 2012 - (Free Research) The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience.  (WHITE PAPER)

Creating Business Value Through Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.  (WEBCAST)

Oracle Customer Experience: The Travel Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) Watch this webcast to learn how Global Airways made business travel a positive experience for one passenger through customer experience management (CEM) technologies.  (WEBCAST)

Oracle Customer Experience: The Financial Services Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) A great customer experience can make all the difference for businesses looking to stay competitive and draw and retain consumers. Watch this webcast for a customer case about choosing a credit card with the Ashcroft Financial Group.  (WEBCAST)

Oracle Customer Experience: The Retail Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) Creating an individualized, consistent customer experieicne is paramount for today's businesses. In this webcast, learn how Winston Furnishings used customer experience management (CEM) technology to customize their customers' experience when shopping for furniture on the web.  (WEBCAST)

Customer Experience for Service: Oracle Commerce Solutions by Oracle Corporation UK Ltd December 2012 - (Free Research) Phenomenal customer service has never been more critical. A 2011 CEI report shows that 89% of customers will stop doing business with a company after a single bad experience. Inside this resource, learn more about the role of customer service in delivering a great customer experience and find out what strategies market leaders are using.  (WHITE PAPER)

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