IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply 'just enough' management to them across the project lifecycle. Join this webcast to learn more. 

Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. 

This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession! 

Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. 

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. 

This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction. 

View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset. 

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 

Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. 

The new Role-Based Access Control utilities enforce entitlements down to the data and device level. The ability to effectively provision and audit these fine-grained controls across diverse technology domains is still a challenge. Read this transcript for practical guidance on how to implement a unified policy management infrastructure for RBAC. 

Managing backup and recovery in today's environment is a multi-dimensional challenge with both near and long term business requirements. This paper explains 5 topics to think about as you design your long-term data retention plans. 

This document describes how to deploy DataDirect XML Converters for .NET on Microsoft BizTalk to help control the input and output ports of BizTalk applications that need to convert data in native formats to XML. 

This white paper explains the steps you need to consider when developing your privacy strategy and implementing your first data privacy project. Find out how you can help your organization implement best practices in privacy protection and make your privacy project successful from start to finish.